Ordered goods 29 Nov 23 - still not received anything despite numerous attempts to contact with no reply
Company replied
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See what reviewers are saying
We often buy from Party Pocket. They have a lovely range of stress / fidget toys at great prices. Our parcels always arrive before the expected delivery date and is always well packaged, often recyc... See more
Company replied
I've brought a lot of sensory toys from multiple sites over the years and party pocket is by far the best value for money! I ordered 25 items and all arrived exactly as expected, packaged well, and... See more
Company replied
Easy to order, kindly reminded me when they thought I had forgotten to collect my parcel. The business isn’t too big & this is a really good point for customers. Postage & packaging isn’t too expen... See more
Company replied
Company details
Written by the company
We are a retail toy and party accessories supplier based in the UK and have over 10 year’s experience working within this industry. We have a wide range of pocket money toys, fancy dress costumes and party accessories for both boys and girls, from pirates and astronauts to princesses and cowgirls.
Contact info
Unit 4B, Birch Mill Business Centre, Heywood Old Road, OL10 2QQ, Heywood, United Kingdom
- 0161 823 0451
- info@partypocket.co.uk
- partypocket.co.uk
Few problems but with happy resolution
Never received items, not sure if it was Royal Mail at fault but I did get a full refund so I can’t give a bad review. PP were very apologetic.
1 September 2021
Reply from Party Pocket
Thank you Jean for your review. I’m so sorry that you did not receive your order. We would love to make things right if you give us another chance. Best Wishes Party Pocket
Amazing as always
Amazing as always, reliable source for absolutely anything, highly recommend!!
20 August 2021
Reply from Party Pocket
Thank you so much for such a wonderful feedback! We are so pleased to hear that you are happy with the service. We look forward to serving you again. Best Wishes Party Pocket
Reply from Party Pocket
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Really helpful
Really helpful customer service. I ordered Mario themed keyrings for my child’s birthday party bags and they gave me a fantastic variety to choose from after I made the request when I ordered. Came promptly and products in good condition. The keyrings were official Nintendo merchandise, which was fantastic for the price. Delighted!
12 August 2021
Reply from Party Pocket
Thanks so much Elaine for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you happy with our service and the products. We look forward to serving you again. Best Wishes Party Pocket
Still not received
8 August 2021
Reply from Party Pocket
Hi Claire, I'm so sorry that you did not receive your order. Replacement order were sent and I can see you have received it. We’re sorry you had a bad experience. We’ll strive to do better and ensure this doesn’t happen again. Regards Party Pocket
This is the second Eid order i have…
This is the second Eid order i have done from Party Pockets. They have gone above and beyond both times with delivery, i can not stress how amazing the service has been!
I would recommend them to all! If i could give 100 stars i would!
1 August 2021
Reply from Party Pocket
Thanks so much for ordering from us again and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you happy with our service and we look forward to serving you again soon. Best Wishes Party Pocket
Great service
We received what we ordered in good time and with a helpful delivery thank you
19 July 2021
Reply from Party Pocket
Thanks Lorna! We are grateful that you took the time out to leave us this review. We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Excellent value
Excellent value. Lovely products. Efficient and friendly customer service. Will certainly recommend and use again.
17 July 2021
Reply from Party Pocket
Thanks Nicola for leaving us such a wonderful review! We are so pleased to hear that you are happy with the service and the products! We look forward to serving you again soon! Best Wishes Party Pocket
Great selection of little erasers…
Best selection of little erasers perfect for classroom end of year gifts. Great price. Delivery was quick and the company responded immediately with Royal Mail tracking number when asked. Passing on the details to my fellow teachers!
15 July 2021
Reply from Party Pocket
Thanks so much Jolene for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad to hear that you happy with our service and the products. Best Wishes Party Pocket
Really helpful.
15 July 2021
Reply from Party Pocket
Thank you so much Ann for taking the time to leave us a 5 star rating - it's much appreciated! We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Reply from Party Pocket
Thank you so much Rachel for taking the time to leave us such an amazing review! We are so pleased to hear that you are happy with the service and the gifts for your class. We look forward to serving you again. Best Wishes Party Pocket
Arrive on time and was just as described
12 July 2021
Reply from Party Pocket
Thanks Sue! We are grateful that you took the time out to leave us this review. We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Reply from Party Pocket
Thanks for leaving us such a wonderful review! We are so pleased to hear that you are happy with the service and the products! We look forward to serving you again soon! Best Wishes Party Pocket
Reply from Party Pocket
Thank you Melanie for taking the time to leave us a 5 star rating - it's much appreciated! We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Fast delivery and great prices!
Fast delivery and great prices!
The only reason there's not 4 stars is because a lot of the items I wanted for first choice were out of stock and I could've went elsewhere but there's are by far the lowest prices.
18 June 2021
Reply from Party Pocket
Hi Natasha, thanks for taking the time to share your review! We are so pleased to hear that you are happy with the service and the prices! Sorry to hear that some of the items you wanted were not in stock. At the moment some of our suppliers have problems with the deliveries. Once they will be back in stock we will send an email to notify our customers. Best Wishes Party Pocket
Good customer service and quick delivery
11 June 2021
Reply from Party Pocket
Thank you Ann for taking the time to leave us a 5 star rating - it's much appreciated! We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Great bits and bops for a kids party
Great bits and bops for a kids party, very affordable and quick delivery!
11 June 2021
Reply from Party Pocket
Thank you so much Sai for such a wonderful feedback! We are so pleased to hear that you are happy with the toys and the service. Your review means a lot to us. We look forward to serving you again. Best Wishes Party Pocket
Some of the bag was ripped
Some of the bag was ripped. And some of the stuff I ordered was not in it.
31 May 2021
Reply from Party Pocket
Hi Madison, we’re sorry you had a bad experience and we understand your disappointment. It’s important to us that our customers are more than satisfied and we always want to resolve any issues. As far as I know that it has been resolved. We’ll strive to do better and ensure this doesn’t happen again. Best Wishes Party Pocket
Products were as shown but I was…
Products were as shown but I was charged twice due to an error in the system. I was sent x2 orders in one box & charged x2 shipping costs. I was told I could have a full refund (including 1 lot of shipping costs) but by the time I paid to return the unwanted items it wasn’t worth the hassle.
23 May 2021
Reply from Party Pocket
Thanks Katie for taking the time to bring this to our attention. I’m sorry for the error in the system. As far as I know it has been resolved and the postage charge has been refunded. We’re sorry you had a bad experience. We’ll strive to do better and ensure this doesn’t happen again. Regards Party Pocket
Great crawling babies for baby shower…
Great crawling babies for baby shower everyone loved them , fast delivery
9 May 2021
Reply from Party Pocket
Thank you Wendy for taking the time to leave us a 5 star rating - it's much appreciated! We are so pleased to hear that you are happy with the products! Best Wishes Party Pocket
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