Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more
Company replied
Love my shorts. Love colour great quality …. Love everything about them. Sailed in Them on Blyth tall ship yesterday. Pockets great for gloves. Comfortable. Enough movement to pull ropes. Re... See more
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
Company replied
Company details
- #228 of 602 best companies in Clothing Shop
- #108 of 238 best companies in Men's clothes shop
- #59 of 89 best companies in Outdoor clothing and equipment shop
- #19 of 35 best companies in Outerwear Shop
- #96 of 255 best companies in Ladies' clothes shop
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51k reviews
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We love your clothing
We love your clothing, great quality en lovely prints. We will definitely come back.
20 June 2026
Reply from Passenger
Hello Pamela,
Thank you so much for taking a moment to leave us such a wonderful review!
We are so glad to hear you love our products and designs :)
Thanks again,
Heidi - Passenger Team
Quick postage to Aus
Quick postage to Aus, love the bag it’s just what I needed for a semi-large gym and kit bag.
15 June 2026
Reply from Passenger
Hello Leticia, thank you for taking the time to leave us your feedback and a lovely 5* review!
We're glad to hear that its exactly what you were looking for - its always great to hear when our gear hits the right spot.
Best wishes,
Amber
Passenger Team
Reply from Passenger
Hey there, thank you for taking the time to leave us a lovely 5* review! We're glad to hear you're happy with the delivery service and with the quality of your Passenger gear!
Thanks for the support,
Amber
Passenger Team
Fast delivery and good quality items
Jacket I purchased is absolutely stunning,size is right and quality seems really good.Now just need to wait for Autumn to wear it.
Fast delivery
19 June 2026
Reply from Passenger
Hello Donata,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear you think the jacket is stunning and the fit/quality is really good!
Thanks again,
Love the colour
Love the colour, cut, fit and quality of the sweatshirt.
Also very well packaged - that's always a bonus!
19 June 2026
Reply from Passenger
Hello NEALE,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so great to hear you love the colour, fit, cut and the quality of the sweatshirt. Its also nice to hear you though the order was packaged well too!
Thanks again,
Order not received after 12 days
Order not received after 12 days. So I am very unhappy. I had a similar situation with a passenger order just before Christmas.
19 June 2026
Reply from Passenger
Hello Sharon,
We're very sorry to hear you had an issue with your most recent order and that this hasn't arrived.
Our customer service team have dealt with your email enquiry that came through earlier and provided a refund for the order.
We hope you have received our email and that you're satisfied with the resolution offered. We offer many delivery options, and you're welcome to place a new order with us - we are always happy to assist in the event of any issues.
Kind regards,
Amber
Passenger Team
Great quality, lovely stuff!
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become his new favourites.
19 June 2026
Reply from Passenger
Hey there, thank you for taking the time to leave us a lovely 5* review, and for your feedback. We're so glad to hear you're happy with the delivery service and with the quality and fit of your Passenger gear!
Thanks so much for the support,
Amber
Passenger Team
Great product!
19 June 2026
Reply from Passenger
Hello Inga, thank you very much for your 5* review!
We're very glad to hear that you love your Passenger product!
Thanks for your support,
Amber
Passenger Team
Great clothes and quick delivery
19 June 2026
Reply from Passenger
Hello Owen, thank you very much for your lovely 5* review!
We're very glad to hear that you enjoy the clothing and had a good delivery experience.
Thanks for your support,
Amber
Passenger Team
Bought 3 items for my husband for…
Bought 3 items for my husband for Father’s Day and all 3 were great quality and didn’t disappoint.
19 June 2026
Reply from Passenger
Hello Donna, thank you for your purchase and for your lovely review. We're so glad to hear that the goods were well received and that you're happy with your order!
Best wishes,
Amber
Passenger Team
Great speedy service
Great speedy service and the items I purchased are great.
Please open a shop in the English Lake District.
18 June 2026
Reply from Passenger
Hello Paul, thanks for your lovely review! We're very glad to hear you are happy with the service you have received, and with your Passenger goods.
We already have a few selected retail partners and stockists around the UK, which you can check via Our Story section on our website to see if there is anyone near you.
Best wishes,
Amber
Passenger Team
Reply from Passenger
Hello Melanie,
Thank you so much for leaving us such a lovely review!
We have glad to hear you love the products and our service.
All the best,
Heidi - Passenger Team
Had to pay both shipping and customs…
Had to pay both shipping and customs duty. Similar ordersize from a competitor without doing that.
19 June 2026
Reply from Passenger
Hello Vebjørn,
Thanks for your order, and for getting in touch.
I'm so sorry to hear that you've been charged import taxes for goods entering your country, unfortunately this is not something that's within our control but I appreciate this will be really frustrating for you. When ordering from outside of your local area, it's always best to check with your Government's local import policy, so you're aware of the charges.
Details regarding international deliveries can be found on our website here.
If you do not wish to receive the delivery, you are more than welcome to refuse these charges and the parcel will be returned to us. Once it's back with us, our returns team will process your refund (excluding delivery fees) and email over a confirmation so that you know it's been completed.
If you have any further questions or concerns, please don't hesitate to let me know.
Thanks again,
Heidi - Passenger Team
Great quality clothing
19 June 2026
Reply from Passenger
Hello JM,
Thanks for taking the time to leave us a review!
We're glad to hear you love the quality of your items.
Best wishes,
Heidi - Passenger Team
Passenger Clothing - my new favourite
Easy to order and fast delivery. Great casual and comfortable products. Returns were easy and refund efficient.
19 June 2026
Reply from Passenger
Hello Vicky,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear you found ordering easy and the delivery was fast! Its also great to hear that returns were easy and you were refunded efficiently.
Thanks again,
i buy my 5 trousers size 32 long 30 and…
i buy my 5 trousers size 32 long 30 and they sent me 32 long, i will be better if they respect your order and no only sent you what they have in store.
What i like from passenger is they have in their website the option to choose the long of trousers, but this time dissapointed.
19 June 2026
Reply from Passenger
Hello Jorge,
Thank you for sharing your feedback with us, and I am incredibly sorry for the mix-up with your trouser length. You are completely right, we should always respect your order and send exactly what you chose. It does sound like there has been a slight mix up with the labels attached to the items which we can only apologise for.
I wanted to let you know that a member of our team has already reached out to you directly via email to get this sorted out and make things right for you. Please check your inbox (and spam folder) for our message.
Thanks again,
Product quality poor
Baseball cap has the label / tag on the inside front so it’s really uncomfortable when you wear and constantly makes you itch and the long sleeve top has started to fray after 1 wash - not what was I was expecting having had stiff from here before
19 June 2026
Reply from Passenger
Hi Louise,
Thanks for reaching out, though we are incredibly sorry to hear that your latest items didn't live up to the quality you’ve come to expect from us. Having a tag scratch your forehead or seeing a top fray after just one wash is definitely not the standard we aim for!
We want to make this right for you immediately. Could you please reach out to our customer care team an email at hello@passenger-clothing.com with your order number ? We’ll gladly look into a resolution for you.
Thanks for helping us improve, and we hope to restore your confidence in Passenger!
Thanks again,
Heidi - Passenger Team
Excellent retail experience
Easy to use online purchasing, fab clothing, quick postage thoughtfully packaged & excellent returns
18 June 2026
Reply from Passenger
Hello Lyn,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear that you found the website easy to use and the postage was quick and thoughtfully packaged. Its also nice to hear you though the returns were excellent!
Thanks again,
Reply from Passenger
Hello Emma,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so great to hear that your order arrived fast and you found out clothing lovely.
Thanks again,
Great for everything!
Very easy website to use. Great quality products. Very easy delivery even in France and no extra cost. I absolutely love your brand ! Thank you so much ☺️
18 June 2026
Reply from Passenger
Hello Solène,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so great to hear you found the website easy to use and that the delivery was easy. Its also nice to hear you love our brand!
Thanks again,
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