PassExperten Reviews 

Excellence

If I could give less than one star I would. I used passExperten to expedite the naturalization process. Initially as soon as I filled in the form, they were incredibly responsive and guaranteed a passport in my hand within 6 months and told me without their services it will take up to 3 years. I did a bit or research, obviously not enough, and decided to go through with it.

Quite literally as soon as they received my money things started to go wrong. First the told me I don’t need the leben in Deutschland Test, which luckily I did not believe and scheduled a test anyway. Had I listened to then would have made my process even longer. They did not submit all my documents at once. They received feedback from the ausländsbehörde and took them 1 month to forward me the information. So then I had to scramble to get additional paperwork that they did not tell me was needed up front.

3 months goes by, my calls are ignored. They tell me to wait. 6 months go by, I tell them that I was promised results by now, and I want to know what’s going I on. They tell me again to be patient and that it could take up to a year. Quite different than the 6 months they promised before they received my money. At this point I demand that the sue (this Untätigkeitsklage that supposedly Fast Tracks your application). They tell me that first they have to warn the Behörde that we will sue and we have to wait 8 weeks. So of course I heard nothing. Now fast forward to 8 months, we’ve finally sued (after I’ve written and called. They do nothing proactively) and now they are telling me it could take an additional 7 months. Best case scenario 3. oh and they put incorrect address details on my paperwork to the court, so that’s fun.

So in short, their advertisement and promises are bold face lies. Quite frankly it’s predatory for people who are trying to get their lives sorted. I left a google review and they quickly had it deleted bc I called them a scam. Quite frankly, I have no better word for them. I’ve been had. Stay away from them.

Helpful advice and tips to prepare me for the process.

Great and efficient team

He guided me through all the process and explained step by step.A very pleasant and trustworthy voice, he didn't feel like reading through a script, which reasuures me that it is safe to procede with the procedure!Introduced a possible solution for each of Mt doubts ,ex in regards to payment that it could be Ratenzahlung.

Helpful and willing to answer although its established from the start that I'm not the target customer.

The final consultation with a very friendly laywer was very helpful.

Since it’s my first time and we haven’t really started yet because I still have to upload all documents needed, I’ll give it a 4 ⭐️. But one thing for sure and convincing was the talk with the lady who explained everything to me.

If everything goes the way she said, then you are a 5 star ⭐️⭐️⭐️ ⭐️ ⭐️

Great followup and query management.

They have time to explain everything to you. The customer service is perfect

So far I am very pleased with the level of communication which very important to your clients especially for someone like me living in Berlin

Was a relaxed conversation, off course is your fee 2.900,- “ heavy” but if you can help with out any extra work for my or your clients the is it justified 😇

Instant Care and Response Time to inquiries is relatively short.
Booking an appointment and getting the advice of an Expert is Free of Charge.

Was Good,very fast responded for any Messages or question.e.t.c

From the moment I submitted an interest, expecting to get an answer by email, my phone started ringing, eight times in less than 24h. Sometimes they left an empty voicemail, or didn't respond when I picked up; they even called at 7am and 8pm. Replying to their emails doesn't work, you need to copy the email address in the body. So annoying that there's no way I would use their services.

Top- Notch Legal Expertise with Transparent Pricing.

I contacted this Passexperten in the month of Nov 2024. I inquired about their services and the the time lines to get me the Deutsche Passport. They told me that they can get me in 3 months. I Said no, I will not move ahead with you. Now in the month of April I received a Rechnung of 4800 Euros. They did nothing and never contacted me and saying now that I will have to pay. This is the biggest scam in Germany I believe, please stay away from this company.

So far the experience is quite good, especially concerning the prompt reaction to my e-mails and uploads.