The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant... See more
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The exam went well for me. I am happy with how I performed and I feel confident about my answers. I would like to thank all the revision guides that were available, as they really helped me prepare an... See more
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I was hesitant to use this company is it was expensive, I used other companies and they were frauds and didn’t know this until I did my test and got a lower mark than I knew I got.I decided to bit th... See more
Company replied
I bought an English Functional Skills course and it was really helpful for my study. The course has lots of useful videos and practice tests. You can also see your progress, which gives you co... See more
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Company details
Written by the company
Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.
Contact info
Hartwith Way, HG3 2XA, Harrogate, United Kingdom
- passfunctionalskills.co.uk
4.7
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Rip off
Rip off, don’t bother wasting your money there are cheaper companies to use, and if you have time just register with a local college. These guys are a RIP OFF!
2 April 2026
Unprompted review
Reply from Pass Functional Skills
Good morning James,
We are sorry to hear that you did not receive the results you were hoping for! We completely understand how frustrating this can be. With regards to our resits prices we do try to keep these as low as possible. However, there are fees that need to be covered with scheduling and running this new exam slot as this is a group exam.
Your results email will show your feedback which we hope is helpful should you choose to move forward with resitting this component.
Thank you for your feedback.
Pass functional is amazing they helps…
Pass functional is amazing they helps me pass the level 2 English and they are very helpful and professional and always go extra miles do support me. Thanks very much and recommend 100/100
3 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your kind feedback.
We are really pleased to hear that you had such a positive experience and that the team were able to support you in passing your Level 2 English. It is great to know you found the support helpful and professional throughout.
We really appreciate your recommendation, and wish you all the best in your next steps.
Fully modular
Fully modular, chopped down, making maths easy to understand. I passed first time and have recommend this course to a lot of friends.
12 February 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your feedback Jonathan.
We are really pleased to hear that you found the modular structure helpful and that it made maths easier to understand. Congratulations on passing first time, that is a great achievement.
We really appreciate you recommending the course to your friends, and wish you all the best moving forward.
Amazing company to retake my exams…
Amazing company to retake my exams with!
Really helpful every time I phoned them with a question.
Kept me updated with reminders about my exams dates.
The information pack I was send out was a nice little extra, to go along with the online learning.
Would definitely recommend and use them again.
1 February 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your great feedback Antony.
We are really pleased to hear that you had such a positive experience retaking your exams with us. It is great that the team were able to support you whenever you called and that the reminders helped you stay on track.
We are also glad you found the information pack useful alongside the online learning.
Thank you for your recommendation, and we wish you all the best moving forward.
It's the worst
16 October 2025
Unprompted review
Reply from Pass Functional Skills
Thank you for your review, Jacky. We’re sorry to hear that you remain unhappy with your experience.
My experience was super
My experience was super, the whole process of the exam was explained well and it was really helpful for me to choose this plate form to do my exam so that I can progress lastly the results came in on time to so I was happy with the service.
23 March 2026
Unprompted review
Reply from Pass Functional Skills
Hi Domaciano,
Thank you for your kind feedback.
We are really pleased to hear that you had a positive experience and that the whole exam process was clearly explained. It is great that choosing this platform helped you move forward with your plans.
We are also glad your results arrived on time and that you were happy with the service overall.
Wishing you all the best in your next steps.
I disliked the ai marking for the…
I disliked the ai marking for the course modules as some of it incorrectly marked my answers I do understand I could of typed them more clearly but was still a little inconvenient the exam itself wasn't bad
18 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your feedback Harry.
We are sorry to hear that you feel that the AI marking on some of the course modules did not always reflect your answers accurately. We understand how that can be frustrating, especially when you believe your response is correct. Your point about clarity is helpful, and we will continue working to improve the accuracy and consistency of the marking.
We are pleased to hear that the exam itself was a better experience.
Thank you again for sharing your thoughts.
Best decision ever to choose this
Experience from purchasing the exam to sitting the exam to receiving results, everything was very smooth and easy. Being able to sit the exam at home made me feel less anxious and more confident. Would recommend this service if you wish to pass like I did!
23 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your lovely feedback Farheen.
We are really pleased to hear that everything felt smooth and easy from booking your exam through to receiving your results. It is great that being able to sit the exam at home helped you feel more relaxed and confident on the day.
Congratulations on your pass, and thank you for your recommendation.
I undertook the English Functional Skills Level 2
I undertook the English Functional Skills Level 2 after only getting a ‘3’ in my GCSE.
The whole process was easy, from enrolment to completion. The online learning was easy and I competed the course - when suited - over 2 month period.
The exam process was great - being able to take it from home. Set up on the laptop was a little fiddly and didn’t work well. Online support was available but did struggle to resolve my issues. I did have to replan my exam to an alternative date.
The exams were easy to navigate and results quick to be returned.
I have a 14 year old brother and we will be getting the course and exam for him to compete. It will lighten the GCSE load later for him.
By passing this course it has enable me to move on into an apprenticeship September 2026. Thank you!
15 February 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for sharing your experience Carly.
We are really pleased to hear that you found the overall process straightforward, from enrollment through to completion, and that the flexibility of the course worked well for you. It is great that the online learning suited your schedule and helped you achieve your pass.
We appreciate your feedback about the exam setup. We are sorry to hear that this part felt a bit fiddly and that support did not fully resolve the issue at the time. We will take this on board as we continue to improve the experience.
It is great to hear that you were able to complete the exam successfully, with clear navigation and quick results. Congratulations on passing and securing your next step into an apprenticeship. That is a fantastic outcome.
Thank you as well for recommending us for your brother. We wish you both the very best moving forward.
t took me 13 years to pass my maths and…
t took me 13 years to pass my maths and even though after multiple attempts throughout my teenage years into early adulthood I just couldn’t get that pass mark. This year I promised myself I would gain my maths qualification so I could go onto university and with an opening coming up soon I needed to pass it and get my certificate asap! Pass functional skills helped me do that and it was a very straight forward process, the customer care team are also amazing and right up to my exam they kept in contact making sure I had enough support and offered me further materials to help ensure I achieved a pass mark. The turnaround was extremely fast and from sitting my exam to getting results I had then within 2 working days and my certificate! I would highly recommend pass functional skills; thanks to you I can no go onto doing my dream job this year which is years in the making!
7 March 2026
Unprompted review
Reply from Pass Functional Skills
Hi Rhianna,
Thank you for sharing your journey. It is a fantastic achievement.
After 13 years of trying, it is great to hear that you have now passed your maths qualification and can move forward towards university and your dream job. That is a huge milestone, and you should feel very proud of yourself.
We are pleased that the process felt straightforward and that the team were able to support you right up to your exam. It is also great to hear that the quick turnaround on your results and certificate helped you meet your deadline.
Thank you for your recommendation, and we wish you all the best as you take the next step towards your future.
This was an excellent experience for me…
This was an excellent experience for me and the learning path was brilliant ! Highly recommend if you need to pass English or maths .
20 February 2026
Unprompted review
Reply from Pass Functional Skills
Hi Dawn,
Thank you so much for your kind words,
We’re really pleased to hear you had such a positive experience and found the learning path helpful. It’s great to know it supported you in working towards passing English or maths.
We really appreciate your recommendation, and wish you all the best moving forward!
Thank you Jacob and lovely Lily.
Huge thank YOU Lily and Jacob for taking your time by email and over the phone. to explain everything about my course, and I’m so glad I feel confident now to take my first step to get into university.
You’re a both a star. I can’t wait to pass my Level 2 Functional Skills in English and Maths. Will come back and update here. Haha 🥳🥳🫶🏼
27 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you so much for your lovely message Marciele.
We’re really glad Lily and Jacob were able to support you and help you feel confident about getting started. Taking that first step towards university is a big moment, and it’s great to hear you’re feeling ready for it!
Wishing you the very best with your Level 2 Functional Skills in English and Maths, we’ll be cheering you on, and we’ll look forward to your update when you’ve passed!
Thanks again for your kind words!
Chris was amazing
Chris was amazing. really recommend as i always struggled with maths and left school with no idea about the subject. now im going university due to this great tutoring
26 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for sharing your experience, Stan. It’s fantastic to hear how much of a difference Chris’s tutoring made, especially after struggling with maths in the past.
Going on to university is a huge achievement, and you should be really proud of yourself. We’ll be sure to pass your kind words on to Chris.
I am writing to express my deep…
I am writing to express my deep dissatisfaction with the course and examination experience I recently had with your organisation.
Unfortunately, I was unable to fully access the course content, and more importantly, I could not access the exam at all. I do not have an alternative device that supports downloading the required program, which made participation impossible from the outset.
As a single mother caring for a 10-month-old baby, I do not have the flexibility or resources to source additional equipment at short notice. Being advised to “borrow a device” was not a practical or considerate solution given my circumstances.
Additionally, I am currently experiencing postnatal depression, and this situation caused me significant distress. The lack of clear communication and preparation around the technical requirements, as well as being placed directly into an exam environment without adequate support, resulted in an extremely overwhelming experience.
At no point was I given a choice regarding the platform used (such as an alternative like Zoom), nor was I properly informed in advance about the specific requirements. This lack of transparency and flexibility is unacceptable.
I also requested a refund due to these issues. However, I was refused on the basis that I had “accessed the course” (despite not being able to engage with even 15% of it) and because I had “booked the exam,” which I was ultimately unable to attend due to the same technical barriers. I find this response unreasonable and unfair given the circumstances.
Had I failed due to my own shortcomings, I would understand. However, the issues I encountered were entirely due to the platform and setup chosen by your organisation — decisions that were beyond my control.
The overall experience was so distressing that I felt physically unwell and considered seeking emergency medical help. This is not something any course participant should have to go through.
I am extremely disappointed with how this has been handled
23 March 2026
Unprompted review
Reply from Pass Functional Skills
Hello Adriana,
Thank you for sharing this with us. We’re really sorry to hear how difficult and overwhelming this experience has been for you, especially given your personal circumstances. We completely understand how frustrating it must have felt to be unable to access the exam.
We appreciate your feedback around the technical requirements and communication. These requirements are set by the exam platform and awarding organisation which you selected at purchase, they are laid out on our product pages and in the exam instructions. We’re sorry for the stress caused by these restrictions.
With regard to your refund request, this has been assessed in line with our published terms and conditions, including course access and exam booking. While we understand your perspective, this is the policy framework we are required to follow.
Rather than leaving things here, we would really like to help find a way forward that works better for you. One option we can offer is to transfer your exam to a different exam board or setup that may be more accessible for your situation. This would commonly require a fee, however we are willing to waive that in this case. We can also talk through the requirements with you in advance to make sure everything is fully clear and manageable this time.
If you feel able to, please reach out to us at help@passfunctionalskills.co.uk, and we will do our best to support you in a way that feels fair and practical.
Thank you again for bringing this to our attention, and we’re genuinely sorry for the experience you’ve had.
highly recommend!
used PFS to do my level 2 english and have nothing but good to say about it. i found the course really helpful and was actually quite overwhelmed at the start with how much material there is. i recommend you do the initial assessments as soon as you enrol on the course as they are a good base level and showed me what i needed to work on. the exam experience was good. i felt comfortable despite being nervous for the room sweep and first checks. i did my exams with tquk and found the questions and exam format was very simple and easy. with the english you have to do a speaking listening and communicating exam, this was what i feared the most as i have severe social anxiety however it went really well. the invigilator (i think her name was joanne) was lovely and it being a small setting really made me feel at ease. thanks to all the revision material i knew how to answer & respond to questions aswell as engage in discussion and share my presentation. i’ve had such a good experience i have booked in to do my maths in june. thank you to PFS, their lovely team and TQUK for giving me the opportunity to go to university.
13 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for sharing such an honest and detailed experience, Ella. It’s wonderful to hear how much the course helped you, especially after feeling overwhelmed at the start. Using the initial assessment to guide your revision is a great approach, and it’s lovely to hear how much that supported your progress.
We’re especially pleased that your Speaking, Listening and Communicating exam went so well. Overcoming that with social anxiety is a huge achievement, and you should be really proud of yourself. It’s great to hear the invigilator helped you feel at ease and that your preparation gave you the confidence to engage and present.
Congratulations on passing your English Level 2 and taking such an important step towards university. We’re really glad you’ve had such a positive experience and wish you the very best for your maths exam in June.
Amazing company
Amazing company ! So easy to contact and always available to help. So happy I chosen pass to do my maths
10 February 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your feedback, Yashika. We’re really pleased to hear that you found the team easy to contact and always available to help. It’s great to know you’re happy you chose Pass Functional Skills for your maths.
Passed my level 2 maths
Never thought I’d be able to pass my maths but I passed it first go. The learning plan is brilliant, it gives you everything you need for you exam. 100% recommended.
6 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for sharing this, Harry. Passing first time is a fantastic achievement, especially when it’s something you didn’t think was possible.
We’re really pleased to hear that the learning plan gave you everything you needed going into the exam. Thank you for your recommendation, and well done again on your success.
Would definitely recommend
My experience with doing my exams was great the course work was very simple to follow and very helpful would definitely recommend😁
Only thing was is that with my maths exam had a glitch at the end but they were able to solve it perfectly 😀
12 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your feedback, Zachary. We’re really pleased to hear that you found the course easy to follow and helpful, and that you had a great overall experience.
We appreciate you mentioning the issue at the end of your maths exam as well, and we’re glad it was resolved smoothly for you. Thank you for your recommendation.
No refund after 24 hours
Misleading and unfair – avoid this company! They advertise a 14-day refund period, but the moment you access the course—even briefly—you lose any chance of a refund. I cancelled within 24 hours after realising is not for me and was refused my money back. Claiming a 14-day refund window while taking it away the moment you log in is unacceptable and feels deliberately deceptive.
20 March 2026
Unprompted review
Reply from Pass Functional Skills
Good morning Sonia,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.
Our refund policy, including the 14-day cooling-off period and how it applies once course access has been used, is outlined clearly in our terms at the point of purchase. Accessing the course materials is considered use of the service, which affects eligibility for a refund under these terms.
We understand this may not have been what you expected, and we appreciate you sharing your perspective.
I recently took the Maths Functional…
I recently took the Maths Functional Level 2 TQUK exam from the comfort of my own home and I must say, it was such a convenient and easy process. The online platform was user-friendly and the exam questions were clear and straightforward. I highly recommend this course for anyone looking to improve their maths skills in a convenient and stress-free way.
19 March 2026
Unprompted review
Reply from Pass Functional Skills
Thank you for your feedback, Joanna. We’re really pleased to hear that you found the online exam process convenient and easy to use, and that the platform and questions felt clear and straightforward.
It’s great to know the experience was stress free for you, and we really appreciate your recommendation.
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