Pass Functional Skills Reviews 830

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and kindness, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the product is consistently found to be helpful and well-structured. However, some customers also noted issues with the service not being available as agreed, leading to an inability to access course content or exams. A few other people also felt that the company did not take responsibility for these problems, and some experienced difficulties with technical setups for exams.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the process smooth and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and efficiency of the... See more

Product

Reviewers highlight positive aspects of the product, particularly the helpfulness of the revision materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant... See more

Company replied

Rated 5 out of 5 stars

The exam went well for me. I am happy with how I performed and I feel confident about my answers. I would like to thank all the revision guides that were available, as they really helped me prepare an... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to use this company is it was expensive, I used other companies and they were frauds and didn’t know this until I did my test and got a lower mark than I knew I got.I decided to bit th... See more

Company replied

Rated 5 out of 5 stars

I bought an English Functional Skills course and it was really helpful for my study. The course has lots of useful videos and practice tests. You can also see your progress, which gives you co... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Centre

Written by the company

Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

830 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was a really good experience

It was a really good experience, as the exam was online it was well conducted

15 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Alina. We’re pleased to hear that you had a good experience and that the online exam was conducted smoothly.

Rated 5 out of 5 stars

Jacob was patient informative and…

Jacob was patient informative and helpful in guiding me to the right course without applying pressure to decide, thank you

27 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Andrew. It’s great to hear that Jacob took the time to guide you through your options clearly and without any pressure. We’re pleased you found his support helpful and informative.

Rated 5 out of 5 stars

Pass Functional Skills Maths Level 2

Pass Functional Skills is a great online platform if you need to pass your functional skills exams. As a mature student needing a maths qualification due to a change in career, I was absolutely dreading having to go through the maths topics which I was no good at the first time round at school, and now needing to do it all again 30 plus years later. Pass Functional Skills made it so easy, I would strongly recommend taking the course they offer, it has so many resources from video tutorials, topic tests, mini practice exams, a Facebook group. The best resource was definitely past exam papers, and the marking system. Doing lots of these definitely helped me pass my exam, as you are so used to the style of questions, when you come to do your own exam it really puts you at ease, and similar questions also start to appear!
The customer service team are really good too, a couple of issues I had were dealt with very quickly and appropriately, for this, I cannot fault them.
I would highly recommend Pass Functional Skills, I achieved a really good mark (much better than I ever thought I would) at Level 2 maths, thanks to them, and to be honest, having avoided anything to do with maths for the past 35 years, I actually quite like doing maths now!

20 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you so much for sharing your experience, Penny. It’s genuinely inspiring to hear how you tackled something you’d been dreading for years and came out the other side with such a strong result. Returning to maths after such a long gap is no small thing, and you should be incredibly proud of what you achieved.

We’re really pleased that the course resources, especially the past papers and marking system, helped you feel comfortable with the exam style and eased those nerves on the day. It’s also great to hear that the support team could resolve the few issues you had quickly.

The fact that you not only passed Level 2 Maths but have come away actually enjoying maths again says a lot. Thank you for such a thoughtful recommendation, and we wish you every success as you move forward in your new career.

Rated 5 out of 5 stars

I passed my math exam

I passed my math exam, and it was incredibly helpful because it allowed me to understand everything smoothly. Thanks again to the Pass Functional Skills team.

6 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Ahmadia. We’re really pleased to hear that the course helped you understand everything clearly and achieve a pass in your maths exam. Well done on your result, and thank you for choosing Pass Functional Skills.

Rated 5 out of 5 stars

Thankyou so much to Jacob & The Team…

Thankyou so much to Jacob & The Team For Supporting Me On My Journey Tl
getting my qualification. If anyone is struggling in getting back into education please here. You will not be disappointed

26 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your kind words, Eunice. It’s lovely to hear that Jacob and the team were able to support you throughout your journey back into education. Your encouragement to others who may be struggling means a lot, and we’re really pleased you had such a positive experience.

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this training program to other students - i’ve actually told a friend about this, and they are already planning to book their exam soon! It’s helpful & the staff members always supportive throughout your journey.

I would also say, for individuals that struggle with GCSE’s or aren’t able to do GCSE’s - Functional Skills is definitely your better option to gain more knowledgeable education qualification. I would only say that the price should be lower, but since you are aloud to book your exam anytime and any day mostly, rather than waiting several months just to do your GCSE exam, pass functional skills are a much reliable source for you!

16 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for taking the time to share such thoughtful feedback. It’s great to hear that you’ve already recommended the programme to a friend and that the support from the team made a real difference throughout your journey.

We’re pleased you found Functional Skills to be a practical and accessible alternative to GCSEs, especially with the flexibility to book exams at convenient times rather than waiting months. Your comments about pricing are appreciated as well, and we’re glad the overall value and reliability of the service stood out for you. Thank you again for your recommendation.

Rated 4 out of 5 stars

The right platform for your Functional Skills

Overall, the experience was very good. It was easy to navigate their website and book my test. Customer support was excellent. There was always someone over the phone to take my call and explain everything in detail.

12 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience, Azad. We’re pleased to hear that the website was easy to navigate and that booking your test felt straightforward. It’s also great to know our customer support team were always available to explain everything clearly when you needed help.

Rated 5 out of 5 stars

It’s super easy

It’s super easy, the course pack helps so i recommend buying the full pack course and test together

12 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Desiree. It’s great to hear that you found the process easy and that the full course pack helped you get the most out of your preparation. We appreciate the recommendation.

Rated 5 out of 5 stars
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Reply from Pass Functional Skills

Thank you for sharing your experience Elsir. We’re really pleased to hear that you received quick and full support when you encountered technical issues, and that the team were able to arrange resits for you without any extra cost. It’s great to know the fast responses helped make a difficult situation easier to manage.

Rated 5 out of 5 stars

Was very and had good materials for me…

Was very and had good materials for me to learn quickly and it made me pass

11 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Veronica. We’re glad to hear that the materials helped you learn quickly and achieve a pass. Well done on your result, and thank you for choosing Pass Functional Skills.

Rated 4 out of 5 stars

Very acommadating when it comes to…

Very acommadating when it comes to rescheduling great service

20 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback. We’re really pleased to hear that rescheduling was handled smoothly and that you were happy with the service.

Rated 5 out of 5 stars

Excellent videos that helped me to pass…

Excellent videos that helped me to pass my TQUK level 2 Maths in just 2 months

17 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Denford. It’s great to hear that the videos helped you prepare so effectively, and passing your TQUK Level 2 Maths in just two months is a fantastic achievement. Well done on your success.

Rated 5 out of 5 stars

Amazing customer service and great…

Amazing customer service and great service 🥰🥰Wonderful experience,,definitely recommend 👍👍👍👍Mina Lavinejad

17 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you so much, Mina. We’re really glad you had such a wonderful experience and that the service and support stood out for you. Your recommendation means a lot to us 😊

Rated 5 out of 5 stars

Great experience

I had a great experience with Pass Functional skills, the materials were great , I had everything I needed to pass, I would strongly recommend them for anyone looking for passing English or Math test. I am very greatful and thankful for the great service they offered to me.

15 November 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your kind words, Jenan. We’re really pleased to hear that the materials gave you everything you needed to pass and that you had such a positive experience overall. Your recommendation means a lot to us, and we’re glad we could support you on your journey.

Rated 5 out of 5 stars

Did my maths functional skills level 2…

Did my maths functional skills level 2 with passfunctionalskills and the whole process was very easy & straight forward. The revision material helped me so much! And helps you keep track of what you need to work on. Managed to pass after 3 months of revising! Definitely recommend

8 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience. It’s great to hear that the whole process felt easy and straightforward, and that the revision materials helped you stay focused on the areas you needed to work on. Passing your Level 2 Maths after three months of revision is a brilliant achievement. Thank you for the recommendation and well done on your success.

Rated 5 out of 5 stars

English Level 2

Jacob was very helpful and informative. He explained clearly what options there were and the cost. Everything was transparent. All my questions were answered clearly and in a way which was easy to understand.
The layout of the dashboard is easy to read and to navigate.

14 January 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience, Davina. It’s great to hear that Jacob was able to explain the options and costs clearly and that everything felt transparent and easy to understand. We’re also pleased that you found the dashboard clear and straightforward to navigate. Thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

Very happy with Pass Functional Skills

Very happy with Pass Functional Skills. I did my test and passed first time and I used only the free material provided.

20 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Felipe. It’s great to hear that you were able to pass first time using the free materials provided. Well done on your result, and thank you for choosing Pass Functional Skills.

Rated 5 out of 5 stars

Thank you to PFS for contacting me to…

Thank you to PFS for contacting me to do my maths lever 2 with them, I was really struggling to pass my maths gcse so I decided to try functional skills and they did not disappoint. The customer service was so amazing they helped me through and made me understand how to fully prepare myself for the exam

14 September 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience, Naika. It’s great to hear that choosing Functional Skills made such a difference for you after struggling with GCSE maths. We’re really pleased that the team could support you throughout and help you understand how to prepare properly for the exam.

Well done on taking that step and sticking with it, and thank you for your kind words about the service.

Rated 5 out of 5 stars

This really was a great experience

This really was a great experience. I struggled at school to pass my exams because it was all overwhelming. Pass functional skills breaks down topics into small bits which is much more easier to take in and the explanations are simple which made the course much easier to process and pass.

29 December 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing this, Larissa. It’s great to hear that the way the course breaks topics down made learning feel more manageable for you, especially after finding exams overwhelming at school. We’re really pleased the clear explanations helped everything click and supported you in passing. Well done on your achievement, and thank you for your feedback.

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