Passport Photo Online Reviews 

20,596
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,784 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very straightforward and easy to navigate, allowing them to quickly complete passport applications from home without unnecessary stress. People truly appreciate the prompt service, great communication, and seamless photo adjustments that automatically ensure documents perfectly meet strict government regulations. Though some customers experienced unexpected issues with incorrect photo sizing or sudden rejection by official passport agencies. A few reviewers also noted persistent difficulties regarding poor editing quality, formatting errors, or struggling with saving their digital images correctly.

What people talk about most

User experience

Clients share positive opinions on user experience, describing the website and platform as very... See more

Service

Customers consistently note positive experiences with service, highlighting a quick, efficient, and... See more

Product

People report positive experiences with product, highlighting the ease of production and good final results.... See more

Website

Reviewers mention positive feedback about website, highlighting its simple and straightforward navigation.... See more

Quality

Customers had positive experiences with quality, expressing amazement at the sizing results without any loss... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, easy to follow process which smooths out one of the biggest unknowns in any passport application - the photo! Especially useful if you're working to tight timelines. Arrived edited and ready... See more

Company replied

Rated 5 out of 5 stars

Wasn't sure the photo's would be good enough. I used the White Light light bulb on my landing directed at me using gaffa tape whilst stood in front of a white door. It took four attempts in all, W... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service. I received notification from the Passport Office saying my image was not acceptable......Damn and blast!!!! I get my hair cut and shave ready for a forgettable experience at... See more

Company replied

Rated 5 out of 5 stars

Easy service - very efficient...saved me at least two hors going to a studio or digital booth and cheaper and biggest bonus - didn't leave my desk!!

Company replied


Company details

  1. Passport Photo Processor
  2. Photo printing service
  3. Photographer
  4. Photography Service

Written by the company

Passport Photo Online is the largest online service for passport photos and other identification photos. We have been in business since 2019, handling tens of thousands of orders per month. Passport Photo Online provides international services and is a leader in taking photos for passports. We have an experienced staff of expert photographers who ensure that the passport photos you order at Passport-Photo.Online meet and comply with government requirements. The requirements are checked once every two weeks by our legal and research department. You can order a digital passport photo or hard copies, which we will deliver to the address you specify. Take a photo with your mobile phone or camera, upload it and after a few seconds, you will receive a professional passport photo. Check us out and join the hundreds of thousands of satisfied customers! ID card or visa! Check it out - acceptance guaranted!


Contact info

4.8

Excellent

TrustScore 5 out of 5

21k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(20,596)

6,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Succinct

Nothing unnecessary, straight to the point.

1 September 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 5 out of 5 stars

Easy to use

Easy to use, even for me. Did exactly what I was looking to do. thank you!

31 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 5 out of 5 stars

Rate

Rate experience and result

30 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your positive review!

Rated 5 out of 5 stars

Great Site

Easy, quick, no hidden drag to pay.

29 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your positive review! We are glad that our service met your expectations. We look forward to helping you again in the future.

Rated 2 out of 5 stars

Not for timely printing

It depends on what you’re using the service for. For photo editing, I provided a professionally taken photograph to be resized, which was done, although the resolution supplied was not particularly high. However, I would be hesitant to order physical copies if you actually need them. While they refer to “local” printing services, the photographs are posted from other countries, making delivery times difficult to predict.

They refunded the printing cost but not the editing, but in my case this was of limited help, as I ultimately had to pay a local photographer to resize and print the original. They kept saying go to one of the machinds to print it yourself, but not every country offers this, and in many isntances those might not meet the passport quality requirments. Their customer service is responsive, although I found them somewhat inflexible and not especially receptive to improving the customer experience when issues arise.

I’m leaving two stars as printing was my main requirement, and I never received the photographs. Personally, I would not use the service again, as they are cheap.

21 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Standard delivery takes 2–3 business days. We also provide a printable template in 10×15 cm (4×6 inch) format, which you can print at home or at a photo lab. We value your feedback regarding quality and service. We offer free photo corrections. Please contact us at: help@photoaid.com.

Rated 5 out of 5 stars

Good tool found

Good tool found

28 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 3 out of 5 stars

Cube House in Black and White

I like the speed the conversion was done.

27 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your feedback! We are glad you appreciated the speed at which the photo was prepared. However, we noticed a 3-star rating; if this was given by mistake, we would appreciate it if you could update it. If there is anything we can improve, please contact us at help@photoaid.com.

Rated 5 out of 5 stars

excellent

excellent, great

25 August 2026
Unprompted review
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

Rated 1 out of 5 stars
Passport Photo Online logo

Reply from Passport Photo Online

We regularly work with government offices and ensure that photos comply with official requirements. We offer free corrections. Please contact us at help@photoaid.com with details regarding the rejection; we will be happy to help.

Rated 5 out of 5 stars

Perfect Service👌

Passport Photo Online delivers a perfect service👌 They have thought of everything to meet the needs of people requiring a passport or driving licence photo, which is guaranteed to comply with Government regulations. I would highly recommend using this service.

24 August 2026
Passport Photo Online logo

Reply from Passport Photo Online

Thank you for your positive review! We are glad that our service met your expectations. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Very easy and quick!!

23 August 2026
Passport Photo Online logo

Reply from Passport Photo Online

We are very pleased to see your review! Thank you and we recommend our services for the future.

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