Passport Visas Express.com Reviews 

6,995
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, often receiving visas or passports quickly and within tight deadlines. The staff and customer service are frequently highlighted as excellent, with many appreciating their helpfulness, responsiveness, and knowledgeable guidance. Reviewers found the overall user experience to be easy, stress-free, and professional, simplifying complex applications. However, some customers noted that the workflow and forms could be confusing or daunting to navigate, especially for those less familiar with online processes. A few also mentioned difficulties submitting photos that met specific application requirements.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use in obtaining... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, understanding, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient service... See more

User experience

Clients share positive opinions on user experience, with many finding the process of obtaining visas easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more

Rated 5 out of 5 stars

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks. #2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I di... See more


Company details

  1. Visa and passport office
  2. Passport office
  3. Passport Photo Processor
  4. Travel agent
  5. Visa Agent

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(6,995)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We cannot thank you enough.

It was so nice to be able to call them to ask questions and someone would actually answer the phone. Made the process of getting a visa a lot less stressful.

29 April 2026
Rated 5 out of 5 stars

Acquiring a visa to visit Brazil

Providing all the info Brazil wanted was confusing, but the agents talked me through it and made clear what needed to be done very carefully and what would be acceptable. After all the info was submitted the visa came quickly.

24 April 2026
Rated 4 out of 5 stars

Overall good, but verifying return address

Overall the team was very helpful and supportive.
The only reason I didn’t give a five star was because the return envelope was delayed at FedX because they didn’t correctly put my address. Instead they had my name and email address.

22 April 2026
Rated 5 out of 5 stars

When there was a breakdown in…

When there was a breakdown in communication between the embassy and Passport Visas Express, the representatives at Passport Visas Express resolved the issue. I received my Visa in plenty of time to make my trip.

21 April 2026
Rated 5 out of 5 stars

My experience was amazing

My experience was amazing. Before I purchased my visa the online chat support answered all my questions. During the process I was kept up to date and even contacted directly when I had not included a document correctly. Recommended and also deferred a coworker to use the service as well.

16 April 2026
Rated 2 out of 5 stars

There was an issue getting a visa from…

There was an issue getting a visa from Tanzania. I tried getting help and they were very hard to get help from. They ignored my emails and didn’t call when they said they would. I eventually got someone who cared by calling the main phone number and she resolved it. It was very frustrating

9 April 2026
Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough. I was under a tight deadline and had some unusual circumstances and know I often sounded frantic when I contacted Passport Visas Express, but each time, whether Karla or Melissa, not only did they answer my question and fixed the issue, they also calmed me down. Ultimate professionalism. THANK YOU!!

3 April 2026
Unprompted review

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