Pass the Keys Reviews 9,846

Pass the Keys are very communicative! Their service and being able to solve problems quickly are 5star! Nic was great to meet and help us with any problems! Thanks again. I would use PTK again when booking :-)

Lovely property! Really well appointed and beautifully presented. The hosts were very helpful and always responded quickly. Highly recommended airbnb.

Levante & Mistral Coastal Cabins

The Coastal Cabin that was affectionately Called Mistral.Very Quite with stunning 360 views that feast the eyes.Apon opening the door you are greated with a lounge area with a kitchen. Which has a twin hob, microwave and a fridge freezer. All our smartly layed out and tasty decorated. There are two large sliding doors which when opened give you passage to a mead bedroom with a double bed. Nice decor in hear too attached is a door to a rather great bathroom. This has a walk in shower, arty looking sink and a toilet. Smartly presented. There is no TV at this cabin but why would the hell you need one anyway.
So the question is will you book to be honest you will be a fool not to......

I booked in January and was looking forward to a 2-night stay in Stratford-upon-Avon with my husband & 2 children over the Easter holidays. However, I received an email on the Thursday evening before our stay the following Tuesday to cancel, & without explanation. The alternative x2 accommodation options offered were not of the same standard and one not even in Stratford. Only on pushing I was told that the owner had decided to move back into the property (not true as I’ve since seen it listed again).
The next day after getting their email was Good Friday so stressful to make other arrangements over a long weekend. Overall, such a disappointment and so unprofessional in how this was managed- I will never book through Pass the Keys again.

We had a lovely stay in Shrewsbury and Pass-the-Keys were brilliant. Great communication and really helpful. Very clean and tidy property, with clear instructions pre-arrival. Thank you A++++

I thought Pass the Keyes was the name of the Airbnb so things got a little complicated at our end. I told the hosts I would be arriving anytime between 10pm and midnight. Couldn't find the place. Phoned pass the keys twice and didn't get a reply. Text their offices and was told they closed at 10pm. Lucky someone did reply and with the help of neighbours managed to find the airbnb

Rented an AirBnB in Belfast with Pass the Keys.
They were really helpful, friendly, great availability and communication, with quick responses.
Would definitely use them again.

Pass the Keys were fantastic to deal with. Great communication regardless of time of day, very courteous and super helpful. Would be happy to use them again!

Great communication and clear instructions

We had a great, hassle free stay at one of the properties in Bicester. Would highly recommend! Very good communication and great house.

Pass the Keys managed a house I rented in Brighton via Airbnb over Easter weekend. They were very prompt to reply to a question I had, despite the bank holiday, and were just lovely to communicate with. Genuinely nice people behind phone and text messages. I’d be happy to rent through them again.

Very professional,no issues getting touch them,enjoyed my time immensely

I had a great experience with this Airbnb stay. The host was very responsive and helpful throughout, making everything easy from booking to check-out. The key handover process was smooth and well-organised, with clear instructions provided in advance, so there were no issues on arrival.

The property itself was clean, comfortable, and exactly as described. I would definitely recommend staying here and would happily book again in the future.

We had a great stay in our Airbnb, especially with the wonderful communication through Pass the Keys. All so helpful and friendly, thanks for all your help!

Excellent stay with excellent communication!

We had an incredible stay at The Dovecote, an absolute gem tucked away in a wonderfully peaceful area of the Cotswolds.
The home itself is a stunning example of ultra-modern architecture, huge glass windows that flooded every room with natural light and offered uninterrupted views of the surrounding countryside. It felt like living in a piece of art while still being really comfortable and private.
What truly set this stay apart, however, was the incredible service. The Pass The Keys team were consistently responsive and attentive, ensuring every detail of our visit was perfect. Highly recommend them.

Beautiful house with all great amenities. Beds were really comfy. Beautiful back garden. Sky & Netflix all accessible. Loads of space. And close to supermarkets / retail
Park. Owners were really helpful with great communication.

Easy comunication, clean, good price, peacefuly and safe located flat, near city centre 20- 25 min to Covent Garden. Nice host, self check in and clear instruction how to get the key. Thank you!

Excellent service, always on hand for smallish issues that we encountered.
Couldn't recommend this company highly enough.

Excellent service, very helpful and great, quick communication