We had a great experience with Pass the Keys from start to finish. The whole team were so helpful, friendly, and responsive throughout our stay. They made everything easy and stress-free, and we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used Pass the Key to book an Airbnb in Berkhamstead. Our local host Kate was amazing. We made a very last-minute booking late at night and Kate responded immediately. As soon as the booking was con... See more
Company replied
Our visit to Hinstock was extremely relaxing as we had a house within a cul- de- sac hence, very quiet and peaceful. The house itself was spotless and very modern, although cosy and welcoming. The gar... See more
Company replied
Perfect Spot for us for a few nights stay away with our 2 dogs. The exercise paddock was great for them for early mornings and nights when too dark to walk them in the lanes. The cottage was just the... See more
Company replied
Company details
- Vacation rental
- Holiday accommodation service
- Holiday Apartment Rental
- Property management company
- Short term apartment rental agency
- Holiday home letting agency
About Pass the Keys
Written by the company
Pass the Keys is the UK’s leading short-let property management company, founded in 2015 to help property owners boost their rental income without any hassle.
Pass the Keys simplifies short-letting by taking care of everything from creating professional listings and optimising pricing to managing guest bookings, check-ins, cleaning, linen services, and ongoing property maintenance.
Your property is looked after by local, independent business owners who are experienced and dedicated to quality, giving you peace of mind knowing someone close by cares about your property just as much as you do.
Pass the Keys'' network of local experts knows how to present your property to attract the right guests at the best rates in order to maximise your rental income.
Pass the Keys provides hotel-quality, professionally laundered linen, all managed to a high standard. We boost your property's appeal with professional photography, dynamic pricing, and advertising on up to 20 different platforms, including Airbnb and Booking.com and Vrbo.
Our easy-to-use client portal gives you complete access to upcoming bookings and financials, along with post-cleaning photos, so you can always be sure your property is well cared for. Plus, our 24/7 guest support team manages all communications from enquiry to check-out to ensure a smooth experience for you and your guests.
Get in touch with Pass the Keys now to find out about our hassle-free short-let management services, and how you can earn more while doing less.
Pass The Keys - We Do The Rest
Written by the company
- Committed to delivering best-in-class short-let management
- Here at Pass the Keys, we are committed to delivering bespoke short-let management to holiday home and Airbnb owners across the country. We provide our hosts with hassle-free property management, enhance their incomes, deliver an impeccable guest management service and provide high-tech security for every property owner.
Contact info
United Kingdom
- 020 8050 2818
- info@passthekeys.com
- passthekeys.com
Host with us!
4.9
Excellent
10k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service very helpful and…
Great service very helpful and understanding. Was very stressed with a situation and the customer service person helped
16 March 2026
Unprompted review
Reply from Pass the Keys
Thank you so much for your positive review for your recent stay. - Pass the Keys
A positive experience
Everything worked very smoothly and the communication was quick and clear.
13 March 2026
Unprompted review
Reply from Pass the Keys
Thank you for leaving a 5-Stars review. We continuously strive to serve our guests better. - Pass the Keys
Great service and communication
Great service and communication
Friendly and accommodating
2 March 2026
Unprompted review
Reply from Pass the Keys
Hi Rachel,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Chichester)
This is a pleasant apartment
This is a pleasant apartment in a very quiet area but central to the sights and sounds the City has to offer. It is roomy and comfortable. Would recommend it.
14 March 2026
Unprompted review
Reply from Pass the Keys
Hi Liz,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
Communication
Communicate with the team is easy and fine, every info is well prepared and furnished!
Thank you!
18 March 2026
Unprompted review
Reply from Pass the Keys
Hi Ee,
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys (Islington)
Clear and helpful instructions and communication
We had a wonderful stay in Lincoln. We were sent really clear instructions on how to find the property and how to access it on arrival. The property itself was exactly as described and beautifully clean and tidy. Thank you for all the communication which made things really easy.
13 March 2026
Unprompted review
Reply from Pass the Keys
Hi Toni,
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. - Pass the Keys (Lincoln)
Lovely experience
Lovely, quiet, clean, well-kept one bedroom apartment with lots of light, overlooking a park and with a view of the Shard. Hosts were very attentive, communicative and helpful.
5 February 2026
Unprompted review
Reply from Pass the Keys
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
London Shepherdsbush
Wonderful stay,clean apartment, communication is fast and clear.Contactless check in and entering the ammodation via code without keys is the top advantage.
10 March 2026
Unprompted review
Reply from Pass the Keys
Thank you for this positive note. It has been our absolute pleasure to serve you, and we hope that you return soon. - Pass the Keys London
Reply from Pass the Keys
Thank you so much for your positive review for your recent stay. - Pass the Keys Belfast
Jewbury - York
A really comfortable house and home. We'll certainly go back again.
8 March 2026
Unprompted review
Reply from Pass the Keys
Thank you so much for taking the time to leave us feedback. - Pass the Keys York
Beautiful home in Bath
Beautiful home in Bath, amazing location and the host was very accommodating!
We had the best weekend and will definitely be returning!
Thank you
13 March 2026
Unprompted review
Reply from Pass the Keys
Thanks so much for sharing your experience with us. We look forward to welcoming you back! - Pass the Keys Bath
S eamless, Professional Stay — Would Absolutely Book Again
I had a brilliant experience staying in a property managed by Pass the Keys. From the moment I booked, everything was smooth, well-organised, and really easy.
The communication was excellent, clear check-in instructions, quick responses to any questions, and everything exactly as described. The property itself was spotless, well-maintained, and had all the little touches that make a stay feel comfortable and thought-through.
It honestly felt much more seamless than many other short stays I’ve had. You can tell there’s a strong level of professionalism behind the scenes.
Would absolutely stay in another Pass the Keys property again and wouldn’t hesitate to recommend them.
13 March 2026
Unprompted review
Reply from Pass the Keys
It gives us much pleasure to know that you enjoyed your stay. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day. - Pass the Keys Watford & St Albans
Reply from Pass the Keys
Thanks so much for sharing your experience with us. We look forward to welcoming you back! - Pass the Keys Cotswolds
We rented a property that we love
We rented a property that we love, although these guys are new owners.
Very good, welcoming communication. Arrival instructions were clear and check-in easy.
We had an issue with a heating failure, but James soon had an engineer out the next morning , and was very fair in recognising the disturbance it caused to our trip.
Will be using them again for sure.
13 March 2026
Unprompted review
Reply from Pass the Keys
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you back! - Pass the Keys
This is an excellent company whose…
This is an excellent company whose communication was brilliant both before and during our stay. We had a couple of minor issues which they sorted immediately. I really recommend them.
13 March 2026
Unprompted review
Reply from Pass the Keys
Thank you for leaving a 5-Stars review. We continuously strive to serve our guests better. - Pass the Keys
Shocking accommodation via booking.com
Shocking accommodation via booking.com. Full of liars and their flats are a complete mess with no heating and their managers keep lying about sorting out the issues.
Beware of the Hither Green flat, it's dirty and unsatisfactory, no heating and the managers will lie to you they will fix the issue. Beware of the fake reviews on booking.com about this flat but also the fact that they will block you to post any reviews if you are not happy.
27 February 2026
Unprompted review
Reply from Pass the Keys
Hi There,
Thanks for reaching out.
We are really sorry to hear that your experience with our services didn’t match your expectations.
We are currently investigating your case, thanks for your patience whilst we look into this for you.
Best Wishes
Reply from Pass the Keys
Thank you so much for taking the time to leave us feedback. - Pass the Keys
Great communication
Great communication. We had a great experience with our stay in Whistable. Great apartment and great location. Everything was as described.
10 March 2026
Unprompted review
Reply from Pass the Keys
Thanks so much for sharing your experience with us. We look forward to welcoming you back! - Pass the Keys Canterbury
Very good
We found Pass the Keys to be really responsive and helpful regarding a minor issue during our stay. It was really reassuring to know they were available to help us so promptly.
8 March 2026
Unprompted review
Reply from Pass the Keys
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
Communicated well and felt like they…
Communicated well and felt like they would respond quickly if I had an issue
11 March 2026
Unprompted review
Reply from Pass the Keys
Thank you for sharing your thoughts with us. We look forward to welcoming you back! - Pass the Keys
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.