Pastdue Credit Solutions Reviews 

785
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely long phone wait times, unhelpful automated systems, and rude customer service agents who often disconnected calls or failed to resolve reported problems. Consumers also described receiving persistent, frustrating demands, letters, and constant phone calls regarding bills that were entirely incorrect, already paid, or completely unknown to them. Some reviewers were happy with the assistance they received, noting that polite staff members offered empathetic guidance, placed accounts safely on hold, and successfully helped set up manageable, affordable payment plans to relieve financial stress and anxiety.

What people talk about most

Payment

Consumers find payment to be stressful, noting that online portals often fail and bank details do not work... See more

Customer communications

Reviewers highlight negative aspects of contact, noting that it is virtually impossible to reach support by... See more

Staff

Users describe negative interactions with staff, pointing to widespread unprofessionalism and poor... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting severe difficulties in reaching... See more

Response time

People report negative experiences with response time, highlighting severe delays and a general lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1 Star as no option for zero stars: 100% Harassing morons. Chasing a fictitious debt from Eon Next, who are also a bunch of scammers too. I have no contract with either of these clown companies,... See more

Rated 1 out of 5 stars

Fraudsters . keep asking me continuous for my company details address phone number i owe no one nothing the initial letter was about corporation tax for 64 pounds, absolute buffoons. number and emails... See more

Rated 1 out of 5 stars

So wish I could give this load of uneducated idiots ZERO *. My husband retired & closed hus budiness June 2020. After receiving reminders from Waterplus we sent ALL docs to them inc the last PAID wat... See more

Rated 1 out of 5 stars

I have been receiving harassing and vaguely threatening letters and emails from them for over one year for apparent “student loan debt”. I have repeatedly told them that Student Finance England h... See more


Company details

  1. Debt collection agency
  2. Debt Collecting
  3. Non-bank financial service

Written by the company

At Past Due Credit Solutions, we help customers and organisations resolve outstanding balances fairly, professionally, and with understanding. We work with leading businesses and public sector organisations across the UK, supporting customers through clear communication, flexible repayment options, and practical assistance tailored to individual circumstances. We recognise that financial situations can change, which is why our teams are trained to listen, support, and work collaboratively to find appropriate solutions. As an FCA-authorised and CSA-accredited organisation, we are committed to treating customers fairly and delivering a high standard of service at every stage of the customer journey.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

785 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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1.4

All reviews

(785)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very fishy

Thank goodness for these reviews on trust pilot as I was about to pay them some money towards my HMRC account even though I asked them how the amount I'm owing by them is different to HMRC...also they say I won't pay extra? Then how do they make money...it must be a scam..a clever one..

1 May 2025
Unprompted review
Rated 1 out of 5 stars

I have been harangued by this company

I have been harangued by this company. Not sure how they got my data… first they sent me text messages demanding I pay a debt from HMRC. Today a letter arrived making the demand for a sum of money I don’t owe. I suspected this was a scam but reading these reviews have confirmed it. It is disgusting how they are trying to target vulnerable people. Shame on you

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Just got this through the door today..

Just got this through the door today... scam!

The letter is honestly very convincing but after looking up the reviews on here it confirmed my suspicion! Also the contact number they ask you to quote your reference number to is a mobile number(07 starting) which is 100% not normal for a legit company... load of crap.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Pastdue are scammers

Pastdue are scammers, avoid at all costs. I was fortunate enough to find out before it went too far!!!
A phone call to the relative authority next.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I looked at my tax account I was 1p in credit. The letter I was sent had some random amount on it. HMRC need to have an option to report this and tell people not to pay any money only into their HMRC account.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

What a bunch of incompetent buffoons…

What a bunch of incompetent buffoons masquerading as professionals. I challenged a alleged parking offence(Plymouth City council) stating they had sold an alleged debt to a Debt collector Pastdue credit, they responded they NEVER partner with any debt collectors! EH?? So why did I get a letter from them when the PCC Have already said they they dismissed it. I was advised by RYAN at pastdue to send authority for my wife to deal with it. I did, and this was the reply email back "RE: ***SPAM*** alleged offence " I'm a bot.....Ringing after the email of authority was sent she spoke to them again this time Clarke who kept interrupting her stating NO Email of authority had arrived....Something DID OTHERWISE THE STUPID Bot Couldn't have responded ....Could it? PASTDUE you are breaking the law by having my private information I suggest you go to DVLA The delivers of MISINFORMATION initially AND INFORM them Plymouth has dismissed the charges. And next time GET A NON BUFFOON HUMAN to do the talking with the ALLEGED client.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

If I could give this company a '0'…

If I could give this company a '0' rating I would. It is a confirmed scam - DO NOT PAY THEM ANY MONEY!
I had text messages asking me to click on a link to pay an outstanding amount of £13.32 on behalf of Tesco Mobile. I ignored it as it looked dodgy, I got 2 more messages, then two letters asking me to 'manage your account online'. I rang them and they wanted me to 'pass security' giving my name address, mobile number and date of birth - I refused to give this last piece of info as something was giving me warning signals - the guy on the phone then got quite aggressive and told me they would continue to send me text messages and letters if I didn't pass security and pay the debt.
I called Tesco Mobile Customer Care instead and they confirmed that they only ever use Equifax to collect debt and have never heard of this company. It has been reported to their fraud department - the letter had my name, address, mobile number, the plan I was on before I cancelled the contract, and the correct outstanding amount - all details they would have had to have from Tesco Mobile and yet they have never heard of them! I'm looking forward to them texting me again!

3 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM, avoid this company like the plague, they sent me a text message to contact them about Sky which I don't even have, I gave them details like my name, mobile number but they didn't recognize my postcode.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! Do not engage with this company!!

Had a small debt with ovo that I dispute, pastcredit hounding me about paying so I went onto their site to set up a payment plan- within an hour of making a payment to them I have two unauthorised transactions on my account amounting to £190!! Now have the hassle of waiting for new bank card and pin and resetting payments for stuff. Also don't know how long till I get the £190 back. Avoid avoid avoid, they are scammers!!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

This company is constantly bombarding…

This company is constantly bombarding me with emails and text messages. I had an unpaid bill with British Gas which was paid in full last year, British Gas appear to know nothing of this company.

Please stop I don't owe you or British Gas any money.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Awful communication and customer…

Awful communication and customer service.
I called on behalf of a customer I’m supporting with debts.
The way the call handler Angela spoke to me was disgraceful. She was condescending, patronising and rude.
Awful representation for your company.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I am being harassed by this company

I am being harassed by this company. They have caused me so much stress unnecessarily because I do not owe Three money. The phone line costs money. The text line costs money and is another trap to collect more 'security' info. This company made £900,000 in profit in 2023 with money they stole. This is a horrible scam company and I have no clue how they are not in prison!

18 March 2025
Unprompted review
Rated 1 out of 5 stars

This Company is a joke

This Company is a joke they have a complaint site attempting to stop unhappy customers complaining to genuine agencies and hoping customers will be fooled into thinking they are making a genuine complaint, BEWARE.
They also demand payments from people and demand personal details not for security reasons but to update their records to attempt to get additional information and a hold over customers.
If you contact them tell them nothing and tell them why your ringing such as "its already paid", "you don't owe the amount they are claiming", etc,.
DO NOT GIVE THEM ANY DETAILS OR CONFIRM THE DETAILS THEY HAVE FOR YOU.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Here’s the Thing

You! Past due are abysmal and worthless. Dictating to people what they will do and not do
Here’s the Thing
No Credit Collection company anywhere can do anything except harass People. They have NO Power, they can not visit You, they can not force You to pay. In short, they can do absolutely nothing. Only the Person or Company you owe to, and even then, Most people pay the outstanding bill, way before any Legal Action takes place, it takes months to action. Therefore you are within your rights to contact the owed Company and mention it’s a waste of time involving Collection Agents
As for this Crowd of Individuals 🙄 They operate illegally

7 March 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam.

This company sent my 92-year-old uncle a bill for a debt to British Gas for £65.00. He has never had a contract with British Gas (always Scottish Gas), and he pays that by monthly direct debit which is automatically adjusted according to his usage. He is 'old school' never been in any debt and this was a shock for him. He was quite upset at the thought of being in debt. He ignored the first letter and now they have sent him a second one - absolutely disgraceful that they are getting the personal details of individuals and attempting to scam them.

27 February 2025
Unprompted review

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