Pastdue Credit Solutions Reviews 

785
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely long phone wait times, unhelpful automated systems, and rude customer service agents who often disconnected calls or failed to resolve reported problems. Consumers also described receiving persistent, frustrating demands, letters, and constant phone calls regarding bills that were entirely incorrect, already paid, or completely unknown to them. Some reviewers were happy with the assistance they received, noting that polite staff members offered empathetic guidance, placed accounts safely on hold, and successfully helped set up manageable, affordable payment plans to relieve financial stress and anxiety.

What people talk about most

Payment

Consumers find payment to be stressful, noting that online portals often fail and bank details do not work... See more

Customer communications

Reviewers highlight negative aspects of contact, noting that it is virtually impossible to reach support by... See more

Staff

Users describe negative interactions with staff, pointing to widespread unprofessionalism and poor... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting severe difficulties in reaching... See more

Response time

People report negative experiences with response time, highlighting severe delays and a general lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

1 Star as no option for zero stars: 100% Harassing morons. Chasing a fictitious debt from Eon Next, who are also a bunch of scammers too. I have no contract with either of these clown companies,... See more

Rated 1 out of 5 stars

Fraudsters . keep asking me continuous for my company details address phone number i owe no one nothing the initial letter was about corporation tax for 64 pounds, absolute buffoons. number and emails... See more

Rated 1 out of 5 stars

So wish I could give this load of uneducated idiots ZERO *. My husband retired & closed hus budiness June 2020. After receiving reminders from Waterplus we sent ALL docs to them inc the last PAID wat... See more

Rated 1 out of 5 stars

I have been receiving harassing and vaguely threatening letters and emails from them for over one year for apparent “student loan debt”. I have repeatedly told them that Student Finance England h... See more


Company details

  1. Debt collection agency
  2. Debt Collecting
  3. Non-bank financial service

Written by the company

At Past Due Credit Solutions, we help customers and organisations resolve outstanding balances fairly, professionally, and with understanding. We work with leading businesses and public sector organisations across the UK, supporting customers through clear communication, flexible repayment options, and practical assistance tailored to individual circumstances. We recognise that financial situations can change, which is why our teams are trained to listen, support, and work collaboratively to find appropriate solutions. As an FCA-authorised and CSA-accredited organisation, we are committed to treating customers fairly and delivering a high standard of service at every stage of the customer journey.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

785 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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1.4

All reviews

(785)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Saying I owe money to sky

Saying I owe money to sky, when the last payment to sky went out before I moved and they had to refund me because i over paid! .
I spoke to sky about them not sending out the boxes sky told me not to worry. They're in my loft if you want them just send the boxes!

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking! Not answering the telephone. Claim that I owed money for not returning Sky equipment even though I uploaded proof that I had. Keep emailing me and sending text messages saying I owe money, yet I do not!

10 December 2024
Unprompted review
Rated 1 out of 5 stars

I have had a nightmare of a experience with…

I have had a nightmare of a experience with them. I have tried calling them, they put the phone down before I even get a chance to talk to anyone, the texts will not go through. And even chat box I got through managed to talk to a human and just as we was organising how much I can pay, I got cut off and then they continued to send me messages saying I need to sort the problem and call the number and still they put the phone down!!!! Im so frustrated that I can't solve a debt because of this stupid company. A debt I didn't even know I had created!!

2 December 2024
Unprompted review
Rated 1 out of 5 stars

received a letter with wrong address and supplier

just received a letter to my current address from this company, claiming i owe their client some money and that i had an outstanding debt.

however the address they claimed to supply is completely wrong and never lived at that address, also the energy supplier is one i have never been with.

its a Saturday so i'm unable to contact then but theres a contact number I can text.

I have been googling this company and a lot of people have said this is a scam, which would make sense. I dont want to necessarily ignore this incase they some how register a default on my credit file.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Aggressive, lazy and

If you deal with this company, make Subject Access Request. They are lazy. They will send you little and claim that's all they have. They are lying. It is there policy to do the minimal except to pester and intimidate for payment of non-existent debts.

Do not deal with them except by letter. Be assertive: no texts, no calls, no emails. Letters only. Insist. These aggressive predators are only interested in money, not your welfare or the truth. I am now dealing with them on behalf of a relative who doesn't owe the debt claimed. Pastdue are way past due. They are getting nothing, zip, zero.

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Nerver answere the phone so best thing…

Nerver answere the phone so best thing is to report them to fca instead and see if they want to speak to you then they are chasing me for money I have paid and have a receipt for but you can’t speak to any one this is what happens when your staff work from home

18 November 2024
Unprompted review
Rated 1 out of 5 stars

been hounded three times now for a debt…

been hounded three times now for a debt in a business I'm not connect with, advise them they have the wrong details, they say my number has been removed, serveral month later, they contact again, two formal complaints have been upheld, now time to refer them to the FCA - shocking way to operate a business

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Seems to be a scam

Seems to be a scam. Spoke with them on messenger and the person kept repeating the same thing over and over 4 times ‘are you sure you don’t have another address’. Finally after so many days of back and forth with what seemed like conversing with a toddler they advised they work on behalf of OVO but wanted 3k for a vehicle being taxed late? Not a clue what they’re talking about but looking at the reviews I can see I’m not the only one.

10 November 2024
Unprompted review
Rated 1 out of 5 stars

demanding payment…possible scam

I received a letter demanding payment for an overdue account with OVO energy.
I have never had an account with OVO and the address it was for I sold around 8 years ago.
I believe this is just a scam letter sent out hoping I would just pay up.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Stop sending on our address letters…

Stop sending on our address letters which regards some guy owning money on another address. No such guy living here for the pass 15 years. Get your address right and stop sending stupid letters. Useless company.Get thing right.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!

Absolutely infuriating. Had numerous emails stating that I owed money to Tesco Mobile, I don't and never have done. I tried to log on to my account but it said my postcode didn't match, I eventually managed to speak to someone who said my current and previous postcode didn't match my account so they couldn't access my account! SCAM! I do hope they send the bailiffs!

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Probably the best bailiffs out here

Probably the best bailiffs out here! Not that I’m a fan but I’ve corresponded with a lot of bailiff companies over the years. My debt was quite a lot and I was dreading contacting the bailiffs as they are usually rude, power hungry and unsympathetic. Zara dealt with my case and was really respectful and did all she could to make sure my payments were manageable. Thanks again Zara I appreciate it!

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Tried to pay my bill as soon as I knew, it was impossible, could not pay on the automated service could not log in and when I called resorted to recoding conversations and taking pictures of chat to prove I had been trying to pay, it seems they avoid taking payment probably to up the charges. Two of my debit cards refused, bad phone line apparently so could not give details, then I had my wrong company name ( of course I didn't) just went on and on eventually when I told them I was recording and taking photos of chats i was sent their bank detail to pay. Even avenue to pay was blocked, what a scam of a company I will be reporting my expericence to the finacial Ombusman

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Literally just had a random call from…

Literally just had a random call from them from a guy with a Nigerian accent who kept stumbling when saying the name of the company! I asked him what his company even does and he said “ I can’t say for data protection”. He then went to ask me for my full name and my address and my postcode so I refused and he got angry saying if I don’t give that to him, he won’t be able to continue with the call… he literally called me why would I give Over so much personal information to someone? When he then went on to say you must give me the information I said to him in future send me letters as you clearly have all my information already and this made him get more angry and then disconnect the call.

You cannot call people and expect them to give you so much personal information. How do I know it’s not a massive scam?

Update: I called them back and apparently it’s to deal with a debt from August 2021… I literally spent two years the whole of 2020 and 2021 abroad the address they have for the account did not match however it matched my current address that I have only lived in for the past two years It’s very obvious they have got my details mixed up with someone else. The guy then told me I needed to report it to the police when I spoke with the police. They said you do not need to report it to us. It’s up to the credit solution company to prove that was your Debt. When I said this to him, he got angry and said no, you must prove! Good luck to them recovering the money because if they keep harassing me, I’ll just sue them like I did with moreCroft for £3,000 due to emotional distress. I highly recommend anyone who gets a call from this company to record it using a second phone or buy yourself a cheap dictaphone like I have and record the telephone conversations

1 October 2024
Unprompted review
Rated 1 out of 5 stars

I'm in dispute with British Gas

I'm in dispute with British Gas
They've not addressed certain important issues, they've ignored much of what l've asked them to look into especially regarding payment.

Other Companies have brought something to my intention regarding our property and gas usage they have not fully addressed this.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

The worst company I've ever dealt with.

Came to me with incorrect information about a British Gas debt (I've never had one!). Tried to trick me into giving lots of personal information and when I refused the rude operator just hung up one me. I have reported this to the financial ombudsman and hope they can look into it.

27 September 2024
Unprompted review

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