Pathway through Pain Reviews 

729
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers find the online platform extremely easy to use, deeply appreciating the clear speakers and the very useful relaxation videos that truly help with daily pain management. Many individuals enjoy having continuous access to a personal digital library so they can easily revisit helpful tools and practical ideas whenever needed. However, some people mentioned that certain relaxation and meditation techniques did not work for them personally or felt quite repetitive after previous attempts. Consumers also noted that the overall program offered nothing entirely new for individuals who had already explored extensive self-help methods over the years.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting that the platform is easy to use and... See more

Product

People report ambiguous experiences with the product, expressing mixed views on its effectiveness for pain... See more

Service

Customers consistently note negative experiences with service, highlighting concerns regarding medication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have completed the course although there were not many things that I haven’t already exercised. Also, most questions were about joint pain therefore I couldn’t answer them as it was not relevant t... See more

Rated 4 out of 5 stars

I think this is a great way to help with pain management if you haven't tried any self help. For me, i have tried all of these methods before, so was quite disappointed that there wasn't any new idea... See more

Rated 4 out of 5 stars

Found most helpful that pain doesnt mean damage, encouraged me to believe I can do more things by giving goals to achieve. Found the relaxation videos very helpful.

Rated 4 out of 5 stars

I found the mediation sessions helpful and the exercises useful. I think its also great that everything is then stored in your library for a later date that you can go back to even once the course is... See more


Company details

  1. #36 of 36 best companies in Mental Health Services

Written by the company

Pathway through Pain is a digital Pain Management Programme (PMP) for chronic musculoskeletal pain. Trusted for over a decade, this accessible digital therapeutic has been shown to deliver significant and often life-changing results for individuals seeking to better self-manage chronic pain.


Contact info

3.9

Great

TrustScore 4 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(729)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I wasn’t really sure of the point of…

I wasn’t really sure of the point of this . I have arthritis is my neck and spine and unable to sit and meditate. Stretching exercises I don’t feel did much of anything although I do feel I have a better understanding of some aspects of pain

20 October 2025
Rated 4 out of 5 stars

What worked for me...

I found the mediation sessions helpful and the exercises useful. I think its also great that everything is then stored in your library for a later date that you can go back to even once the course is finished.

8 October 2025
Rated 5 out of 5 stars

Testing but eventually productive

It helped to positively reinforce my experiences of pain. Such as the advice - not to feel guilty when accepting help. Most of the reflection/meditation components were helpful as were the stretching exercises.

30 September 2025
Rated 5 out of 5 stars

Fantastic team of experts & support!

The team's support, encouragement, and videos focusing on a positive ways to manage pain. Putting in place alternative ways to help with pain.
I am now following the techniques given on this course.

22 September 2025
Rated 4 out of 5 stars

Cope not cure

Exploring different ways to cope with sever pain help did help and some methods/idea did help, how ever did feel that its a way of coping with pain and to know its not a cure.

6 September 2025
Rated 4 out of 5 stars

I have completed the course although…

I have completed the course although there were not many things that I haven’t already exercised.
Also, most questions were about joint pain therefore I couldn’t answer them as it was not relevant therefore the results of my questionnaire was insufficient. The reason for being referred to complete the course was abdominal pain.

6 September 2025
Rated 3 out of 5 stars

Moderately helpful

Some parts are useful but generally I found it unhelpful. I was already doing much of what they advise and unless you actually have a good treatment plan to manage pain in the first place, Many people would struggle with setting an unmoving daily routine.

27 August 2025
Rated 5 out of 5 stars

Pain doesn’t have to take over

First thing it is not a cure but all the techniques you use definitely help. I have been on a month residential course that really helped mentally but that was 17 years ago. This course seemed to handle every day life, the things I would say to myself, in fact down to exact words and just by changing the phase it doesn’t have the same impact of consuming my energy and letting pain take over.
I use the meditation a lot as it definitely works and I use the stretching exercises which help me to be able to move around first thing in the morning.
I also set very small jobs so I can achieve them , which helps with pacing and I feel that I have purpose which definitely helps with pain and mood
I haven’t managed to get off my medication, but I have cut it down and now if I have a big flare up I can up my medication if needed with out going on Morphine
I would definitely definitely recommend this course has you come away feeling better about your self but it teaches you that you can manage pain and it doesn’t have to take over your life. I don’t go out on my own because of having black outs but by owning up to friends about my condition I go out with them and have coffee which is brilliant for my confidence.

28 August 2025
Rated 5 out of 5 stars

Hand in Hand, a Team effort in a pathway through Pain.

As you become older you become more skeptical of things, seeing some as fads or not really treatment, with having completed the course I now get the heal the mind the body will follow and learning to control pain and not boom and bust all work. the only person that controls the level is you yourself given the tools to assist and medication revues regularly help you keep on top of the problem. Also remember to ask all the questions its your body and the staff and team only to happy to help on your pathway through Pain. Thank you!

6 August 2025
Pathway through Pain logo

Reply from Pathway through Pain

Thank you for providing such a thoughtful review of the programme.

We are so pleased to hear how helpful you found your Pathway through Pain.

From the whole team, we wish you all the very best for the future.

Rated 2 out of 5 stars

Frustrating experience - Consider your own prior knowledge before joining

I was asked to complete this course as a precursor to an initial appointment with the NHS Pain Management service. As I have been on the waiting list for more than a year, and had been feeling desperate during this time, I had already implemented the very basic techniques that are shared within the program, all of which are not beyond common sense.

These techniques include various ways to relax and some advice on taking pain medication - but only as and when one feels it to be beneficial(!). These strategies seemed to be shared with an undertone of, 'Just do things despite the pain', which, as anyone with severe chronic pain will know, is just not possible as this causes exhaustion and is detrimental to overall wellbeing and functionality.

The techniques did not help me live a more functional life, did not help me manage pain better while at work, and did not reduce my pain in any way.

I can see from their responses to other comments that the program company has purposefully pitched the program low as they cannot cater for all and that some people, perhaps, were wrongly referred to this course. However, the company still has a duty of care to those who are suffering and should not rely on referrals from medical staff who may not be familiar with the content. The company should implement their own screening system before allowing people to endure hours of unhelpful and incredibly basic information, particularly as the program message is broadly 'Chill out and get on with it'.

7 August 2025
Pathway through Pain logo

Reply from Pathway through Pain

Thank you for your thoughtful review.

Sorry to hear you didn't find much benefit from the programme.

As Pathway through Pain is a Pain Management Programme (PMP), the referral criteria is that of a real world PMP. The criteria is stated on our enrolment pages where individuals enrol themselves onto the program, and is known by clinicians referring individuals directly.

Pathway through Pain has empowered thousands of people to effectively manage their chronic pain and move forward with a better quality of life. The main message in the program is that you have the power to take back control over pain, let go of fear and move forward with your life.

The techniques may seem simple on their own, but as is advised in your orientation document, all the elements and techniques will have a cumulative and positive effect, especially when followed regularly and consistently. The key is to take part with an open mind and give everything a try, even if you have tried some or all of the techniques previously.

Perhaps your negative feelings toward the program were more in frustration with being on a waiting list for the pain management service for a long time. I can only apologise that the program wasn't available to you sooner.

All the best to you.

Rated 5 out of 5 stars

Great experience of being treat as an…

Great experience of being treat as an individual with my own experience of pain and how it's affecting me.
Resources are excellent and will be well used. Finally the whole experience has led me to question my current medication with my GP with a view to a reduction for now in my dosage.
Thank you all at Pathway Through Pain
Eddie

19 July 2025
Rated 3 out of 5 stars

Try helping from the start not halfway through.

I found it patronising at the start and it would of been good to be given something useful instead of being talked at for 6 sessions. It put me off to the point I was unsure why I was doing it. Everything useful was so much further on by the time you get to it. You’ve switched off.

23 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look