Patio Black Spot Removal Co LTD  Reviews 3,422

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in removing black spots and restoring surfaces to their original condition, often exceeding expectations. People also highlight the high quality of the products and the excellent delivery service, noting quick arrivals and clear instructions. The service provided by the company is frequently described as exceptional, with many consumers appreciating the professionalism and efficiency of the staff. However, some customers were dissatisfied with the delivery service, reporting issues with items not arriving or being redirected without notification. A few people also felt the product did not fully remove black spots in all cases, or that it smelled strongly of bleach.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the product effective, with some... See more

Quality

Consumers generally express high satisfaction with the product's quality, noting its effectiveness in... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed and... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers highlight the ease of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Black Spot Removal Company has a great range of products available for the horrible 'blackspot' which blights our patios, terraces and steps. We have always used the Remover for natural stone, w... See more

Rated 5 out of 5 stars

Product arrived quickly. It's easy to apply with a Hozelok 5l sprayer but it ruins shoes and trousers so wear ones you don't care about. It works very quickly but some algae or white spots need a blas... See more

Company replied

Rated 5 out of 5 stars

Really awful patio which l thought l would have to replace. Black spot removal used, hey presto back to its original condition. After first application l could see the stones changing colour in the fi... See more

Company replied

Rated 5 out of 5 stars

This product does what it says on the carton and removes Black Spot more effectively than any of other products tried. Easy to use and easy to repeat on very difficult stains. Easy to order and effect... See more


Company details

  1. Cleaning products supplier

Information provided by various external sources

The Patio Black Spot Removal Company Ltd was established to provide a specific answer to a specific question... “How do you remove those hideous black spots from your garden patios and pathways?” Answer: Use our two-part Patio Black Spot Removal system! With 35 years of experience in the stone cleaning and restoration industry, The Patio Black Spot Removal Co Ltd specifically formulated the 'Patio Black Spot Remover' to restore the original colour of your stonework, resolving this problem once and for all.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent product

Excellent product. Really easy to apply with a garden sprayer and works as advertised. Black Spot goes.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Product arrived promptly. Application was easy. Was warned about not using enough product, but not about using too much. Result is stones are like new, without any jet washing, but I have only completed half of the task. How do I judge if enough product has been applied, is it only by sight after two hours?

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Probably a great product but I can’t…

Probably a great product but I can’t get hold of it. Twice Toyal Mail say they’ve tried to deliver when they simply didn’t show up to a permanently manned office. Redirected to post office and just found out it has been sitting there for days without any notification. I was about to ask for my money back but I’m keen to try it out as it looks pretty good !!

28 April 2026
Unprompted review
Patio Black Spot Removal Co LTD  logo

Reply from Patio Black Spot Removal Co LTD

Hi Mr Halliday, thanks for your time on the phone yesterday. Sorry you were let down by Parcel Force. We have resent the parcel, which is due for delivery today. If there are any further issues with this delivery, please let us know so we can speak to the courier. This can be done by emailing info@pbsr.co.uk or calling 0800 500 3032. When you receive your parcel and have time to use the product, if you wouldn't mind revising your review based on your overall experience with us, it would be much appreciated by all the team here at PBSR.
Regards,
Alex
Patio Black Spot Removal CO LTD

Rated 5 out of 5 stars

An excellent product

An excellent product. Applied 2 coats as directed and couldn’t believe the results. The reconstituted marble statue had been in the garden for 15 years and was very discoloured and dirty. Not any more! It is now white again. Would definitely recommend.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

No need to replace the paving

We thought we were going to have to replace our paving, which is 18 years old standard builders paving, due to the severity of the black mould. However after using this product it is looking really good, very little mould left after one application, we will certainly get a few more years out of it. Highly recommend.

4 March 2026
Rated 4 out of 5 stars

This is our second treatment

This is our second treatment; first was applied by company staff and was immaculate of course. We bought the kit to do it ourselves and it is looking good, but we had to do some manual scrubbing after the jet wash to remove remaining softened stains - possibly we didn't leave it on long enough. It is a great product and would recommend.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Marvellous stuff

Marvellous, having been trying to clean patio for years with various cleaners . At last found PBS remover and it is fantastic.. some tougher patches need more than one application but the difference is remarkable. But don’t wear your good clothes as it will bleach fabric when it splashes up .The patio which is limestone is nearly good as new and it’s 20 years since it was laid . Just need to redo the cement between the pavers now.. !! Thank you PBS remover

17 April 2026
Unprompted review
Rated 5 out of 5 stars

It really does work!

Being very nervous of spending so much on an item , contacted customers services first. Alex responded to my questions and so helpful. I took the plunge and ordered 2 litres of black spot remover for natural stone. Just wish we had discovered this before. The hard work on hands and knees with bleach for years. Just too old to carry on that way. Confident enough now and ordered 2 x 4 litres as it’s a large patio. Thank you Alex.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, excellent product, easy to use with excellent results. God instructive videos. Prompt service. All in all well saftisfied

28 February 2026

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