Your Insurance Consultant Ghazala Sana was so helpful and friendly. It was an absolute pleasure speaking to her and she's an asset to your Company. 10 stars from me 😊 1st class service from Patons on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to inform Patons that I no longer need cover for my taxi and I spoke to Debbie in Customer Services. She was very courteous,knowledgeable and a pleasure to speak to. She was professional thr... See more
Company replied
Once again I found dealing with Patons very easy and the small problem was resolved in a professional and friendly manner. I always feel like a valued customer - that's why I have stayed with them for... See more
Company replied
Great customer service, highly satisfied with the purchase of my insurance. Dealt with very professionally and felt confident all the requirements of the service I needed was met. The Patons portal vi... See more
Company replied
Company details
Written by the company
As an industry-recognised insurance broker, at Patons Insurance we take our job of protecting your business very seriously. We understand that your business is your livelihood, and we want to make sure that you have the best coverage possible in case an unfortunate incident happens. We use a carefully selected group of UK insurers to find you an insurance policy that meets your needs. If you choose us, we’ll search for reliable cover to give you peace of mind. Our team is highly trained with expert, specialist insurance industry knowledge, meaning they will provide you with an informed and efficient service so you can do your job without stress.
Contact info
Unit 9, Connect Business Village, Derby Road, L5 9PR, Liverpool, United Kingdom
- 01515381313
- info@patonsinsurance.co.uk
- patonsinsurance.co.uk
4.7
Excellent
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible
Terrible
I already contacted this company multiple times and they left me no choice but to leave a review behind about how I have experienced dealing with this company.
30 July 2020
Unprompted review
Terrible
Don't recommend this insurance company as theu have caused alot of confusion and very stubborn customer service.
16 July 2020
Unprompted review
Reply from Patons Insurance
Hi Samantha,
We’re really sorry to hear that you feel this way. We pride ourselves on our service therefore we would love the opportunity to rectify this.
Unfortunately, due to the limited information we have we’re unable to investigate this further for you at the moment. If you could please send us an email to complaints@patonsinsurance.co.uk and include your full name, address and vehicle registration we will be able to locate your record and look in to this further for you.
Kind regards,
Ben
Worst insurance company
Definitely the wost insurance company that I had to deal with.
Specially in hard times during the lockdown they had absolutely no understanding.
Customer service is very bad and also always try to call you because what they say is unreasonable and they don't wanna send you that as evidence.
Don't insure your car with this company, you will definitely regret it.
16 July 2020
Unprompted review
Reply from Patons Insurance
Hi Sue,
We’re really sorry you feel this way. We have tried our best to help each and every one of our customers during this time so, after hearing that you’re unhappy with the service we have provided, we’d love to do our best to rectify this for you.
In order for us to look further into this we would require more information from you so we can locate your personal profile. Could you please email complaints@patonsinsurance.co.uk with your full address and the registration of the vehicle we have on file and we will look to resolve any issues you have had.
Take care,
Ben
Excellent service.
24 April 2019
Unprompted review
Very good I am recommend this company…
Very good I am recommend this company all my friends
22 April 2019
Unprompted review
Very helpful on the ball and always aim…
Very helpful on the ball and always aim to get you the best deal thanks very much once again
21 April 2019
Unprompted review
Great price with a quality service
18 April 2019
Unprompted review
No hassle .easy deal.great service…
No hassle .easy deal.great service thanks
17 April 2019
Unprompted review
Patons give me a very competitive quote…
Patons give me a very competitive quote from friendly and efficient staff, well done Patons, great service.
17 April 2019
Unprompted review
Very good service
16 April 2019
Unprompted review
all good honest answer
16 April 2019
Unprompted review
Excellent service and their apps help us a lot
Excellent service good customer service and their mobile application is wonderful its very easy to upload the document and check the policy make life easier
16 April 2019
Unprompted review
Excellent company
Excellent company, so easy to sought insurance with and the app is a massive help, would highly recommend
16 April 2019
Unprompted review
I good company
I good company , everything is easy and clear to deal with them.
16 April 2019
Unprompted review
My taxi insurance was £800 cheaper than…
My taxi insurance was £800 cheaper than last year great place for taxi insurance
16 April 2019
Unprompted review
Friendly and nice environment
Friendly and nice environment. Quick and honest services.
15 April 2019
Unprompted review
Good company
I have looked at a lot of companies and this one has a good amount to pay. They have a friendly service.
14 April 2019
Unprompted review
Cheapest and friendly service .Advised…
Cheapest and friendly service .Advised to download Patons app i uploaded all required documents i would say hassle free.
12 April 2019
Unprompted review
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