Patta Reviews 272

I had an incredibly frustrating experience with Patta over a limited release order, and I think it’s worth sharing how poorly it was handled.

I ordered some Patta x Nike NRG limited t-shirts, which sold out in minutes. I selected UPS pick-up, as it was heavily advertised during checkout. On the day the parcel was due to arrive, I received an email saying the parcel shop had rejected the package — meaning I never even had the chance to collect it.

I called Patta and was told someone would follow up by email. Over the next two weeks, I was repeatedly told the order would be redirected to a new address I provided. Instead, the package was returned to Patta, with no delivery attempt made at the new address.

Customer service had reassured me that once it arrived back, it would be resent. But once it returned to their warehouse, they did a complete U-turn and told me it was no longer possible, as the stock had already been processed and sold out. Despite earlier promises, all they could offer was a refund.

This situation was caused entirely by the shipping method they offered, yet I was the one left without the items. No safeguards were in place to reserve returned stock, especially frustrating when the mistake was on their side, not mine.

This experience has really soured my view of Patta. They don’t seem equipped to handle customer issues, and once something goes wrong, their only resolution is to refund and move on, regardless of how limited or important the item is to the buyer.

And to be clear, this isn’t a review looking for a generic apology or a templated “we’re sorry for the inconvenience” reply. It’s about holding a brand accountable when customers are let down without proper care or consideration. It shouldn’t be difficult for a company to say, “when this arrives back, save it, it needs to be reposted.” Somehow, even that simple step was beyond them.

Supporters of the brand deserve better.

UK store is great. Friendly knowledgable service. Online however is a completely different story. I purchase a Jacket that was showing in stock in my size. Several days later my order was cancelled due to the item not being in stock. This isn't great in itself. I emailed to ask them to change it to another size that was available on their website, No. They can't do that. You have to buy the other size while you wait up to 30 days for a refund. With all the disruptor banks and payment systems and other streetwear brands processing refunds immediately or within a few days, I am still waiting for a refund for for over £200. I won't be buying from Patta online again. Its like they've lost touch with people loyal to the brand and technology.

I can't get in touch with Patta about returning a t shirt. So hopefully a review will get your attention. I try to click on your returns link on your website but it says page not found. I've emailed customer service, whatsapp and theres no number to call ? Hopefully if someone who works there sees this and gives me return instructions, I can remove this.

I’ve been wearing patta since mid 2000’s. Just recently placed an order that got hit with some unexpected tariff numbers. The team over at patta, went out there way to work out a solution so I can still get my 2 jerseys, I really appreciated the love and support. Definitely more about the culture than money. That’s what’s up!

I have tried to contact their customer service through their site two days in a row about an order that hasn't been shipped *more than a week* after placing it and I’m not getting any answer, despite my messages being marked as "viewed".

Then I sent them an e-mail, to which they eventually replied, asking for my address, assuring me that my order would get shipped promptly.

It's now been 4 days since I first tried contacting them. My order still hasn’t been sent out, I'm not hearing from them and I don’t have a means of cancelling my order through their site.

I was holding off on writing a negative review because I like their clothes and errors might occur, but my experience with their customer service was just frustratingly bad due to their lack of communication.

Edit: Added a star since the delivery delay apparently wasn’t entirely their fault. My experience with their customer support was still bad.

Great service and products

Probably one of the best street culture and sneakers shop.
Support is really helpful and make the best to be sure customers are satisfied.
Thanks dudes!!!

Patta not only has high quality products. Their service is the best. They quickly understand your needs and address them. Time to delivery is also excellent. Patta has me as a customer for life.

Swift and efficient support. A brand that actually tries to care for their customers. Each one, teach one!

Patta sent me an email with a broken gift card code. Almost a year later I noticed this and they fixed this within a few hours! Great service!

Greatest Support I have experienced!

Had the issue where I ordered some stuff with a discount code that was limited for a day. These clothes did not fit unfortunately which is why I asked the support if it would be possible to exchange the same clothes in a smaller size. After explaining my case properly they offered me to send the clothes back, reorder the stuff with the premise that they were still in stock for the size I needed, and the difference that I got through the discount code was then transfered back to me.

Really appreciate the effort on resolving my issue!

very helpful customer service and understanding on an issue i had with a return. would recommend

Great service by customer service and awesome products

Excellent service
Easy ordering and info shipping

Always great

The guys at patta are great. I got a friendly email asking me if I needed assistance on anything, based on ordering through NL store whilst being in the UK. Super helpful.

Very quick response and helpful easy to navigate returns system

quick response time, nice language and good problem solving