I had an issue with a Patta longsleeve quality. After explaining my situation, both Junessa and Milton took the time to review my case and discuss possible solutions. While we didn't immediately... See more
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See what reviewers are saying
Recently been added to the patta gold access list! Cannot be happier, already getting some fire kicks. It feels so good to have one of your favorite brand that you consider so special making you... See more
Company replied
Patta are a legendary brand, they’re one of very few out there that genuinely put their supporters first above all. During the Chlorophyll launch my order was accidentally cancelled but when I got... See more
Company replied
I was shipped the wrong size. I emailed customer service and they were very quick to respond and never made me wait anymore than 12 hours for a response. A shipping label was sent to return the shoes... See more
Company replied
Company details
Written by the company
Patta was founded by Edson Sabajo and Guillaume ‘Gee’ Schmidt. Both were instrumental in the Dutch hip-hop and nightlife community in the 90’s and early 2000’s - Edson as a DJ and Gee as an MC and event host. The music minded pair also had a shared obsession with hunting internationally for sneakers and records. They soon found themselves funneling a steady supply of gear from their travels, back home to their community in Amsterdam, which grew naturally into a business partnership. Before they knew it, the demand started growing, and a cult favorite brand was born. Today, Patta is one of few internationally revered, black-owned streetwear brands and consists of a clothing line, Patta Soundsystem, Patta Running Team and, most recently, the Patta Foundation focusing on youth cultural education. The brand is named after a slang term for “shoe” - a nod to the founders’ Surinamese heritage. A creative family to the core, Patta encourages inspiring collaborations, cultural crossover, and unconventional forms.
Contact info
Zeedijk 68, 1012 BA, Amsterdam, Netherlands
- +31 20 3318571
- info@patta.nl
- patta.nl
4.2
Great
272 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick assistance
I sent an email about an issue with a product I ordered. It was addressed and resolved on the same day.
6 January 2025
Unprompted review
Perfect
I placed an order without intention and the support was very attentive and canceled the order as quickly as possible
24 December 2024
Unprompted review
Reply from Patta
Thanks 🦾👑
so fast response about asking
so fast response about asking!
and always cool stuffs for Patta lovers
thank you for being cool
20 December 2024
Unprompted review
Reply from Patta
Thanks! 🔥
Ofcaurse a higher up person contacted…
Ofcaurse a higher up person contacted me saying he would refund my item AND shipping… but once they got their item only the item payment was refunded.
This tells you everything you need to know.
This was the last time I bought PATTA.
16 December 2024
Unprompted review
Reply from Patta
Your return label has been pre paid by PATTA, That is deducted from your refund. Because you returned the full order, your initial shipping has been fully refunded.
LOBI PATTA <3
Been a client for a decade and still happy with Patta. Not only that the collections are beautiful and deep in terms of meaning, but also the client support is very responsive and flexible.
6 December 2024
Unprompted review
Reply from Patta
Thanks Pollux
Five stars
Next to the always great products, also lightning fast and good support!
2 December 2024
Unprompted review
Reply from Patta
Thanks! 👑
Great customer service
Top quality clothing and incredible customer service. Quick response and quick resolution.
29 November 2024
Unprompted review
Reply from Patta
Thanks Lou 👑
Great customer service
Great customer service, with prompt response and resolution for the matter.
27 November 2024
Unprompted review
Reply from Patta
Thanks Jay! 👑
5* product & customer experience
As a recurrent customer, I can state not only the products are great, but the customer support is even better!
29 October 2024
Unprompted review
Reply from Patta
Thank you Charles 👑
Helped me with a fitting solution
Helped me to find a fitting solution to my problem, the way how the handled my problem was really good
11 November 2024
Unprompted review
Reply from Patta
Thanks Yasmine! ❤️
Patta is awesome!
Patta is awesome!
Patta crew is the best. Had an issue with my order and instead of ignoring me, they addressed it right away, provided me the resolution that I deserve and even came through with a discount code. Thanks for keeping me a happy camper! Nadim, you rock!
11 October 2024
Unprompted review
Terrible experience
Terrible experience. Lying about refounds and exchange.
They sold me wrong shoes size, went the next day and guess what ?? No more sizes.
Customers brings money to the business!
10 October 2024
Unprompted review
Reply from Patta
Hi Annalisa, sometimes our sneakers sell out fast and we can't swap them out anymore. Can you please contact us on info@patta.nl for a solution? ❤️
Bought a 2nd hand jacket and they…
Bought a 2nd hand jacket and they helped me authenticate it. Brilliant service from them can’t beat it.
7 October 2024
Unprompted review
Unacceptable!!
Unacceptable!!! I strongly advise against this site!! They canceled my order for no reason even though I was impatiently waiting for my pair, I'm so disappointed!!! Honestly don't order anything! The only goal was to have a discount to have my pair cheaper and to wear it like the rest of the collection but they canceled the order because of a code found on Twitter. Now I can't have these sneakers that I was waiting for to complete my collection, and all because of a promo code found on Twitter! I didn't buy them to resell unlike others and now they cancel my order!! I was just waiting to wear it! The code was found on twitter to have only -10%. I said the code was found on twitter !!
13 September 2024
Unprompted review
Reply from Patta
You misused a code that wan't public and was shared via cook groups. People like you aren't welcome at PATTA. Let it be known.
Thanks to Tomas and Christal I FINALLY…
Thanks to Tomas and Christal I FINALLY have my package! Topnotch customer service and quick helpful replies.
Fv*K UPS though!
27 September 2024
Unprompted review
Reply from Patta
Thanks Roche!
I had an issue with a cancelled item
I had an issue with a cancelled item. They replaced it very quickly
23 September 2024
Unprompted review
Reply from Patta
Thanks Henna! ❤️
Just mega
We love Patta materials so much, next to that Team Patta is very helpful. See you soon 🤝
20 September 2024
Unprompted review
Reply from Patta
U the best Jorn!
Truly excellent customer service
Truly excellent customer service.
Reached out before processing my order as they realised I would likely incur import fees with my Chlorophll AM1, just to make sure I still wanted them.
Of course I didn’t mind, I was just happy to have managed to get a pair.
Plenty of other retailers could take a leaf out of their book.
PattaFam4Life ☘️
13 September 2024
Unprompted review
Reply from Patta
Thanks Liam! 💚
Canceled my order because I use a promo…
Canceled my order because I use a promo and say it was bécause of no stock they lyin
Edit : the promo code was available on Twitter no cookgroup
And people like you say me buy a lot of product on your website.
And all of stock of the am1 go to reseller so stop being clown and say people like me not welcome.
Started by securise your pitty website, every release go to the bot sneaker owner.
13 September 2024
Unprompted review
Reply from Patta
You misused a promo code that was shared via cook groups (and wasn't public). People like you are not welcome at PATTA. Let it be known.
Very polite and fast to answer
Very polite and fast to answer, probably the best customer service i’ve ever experience
19 September 2024
Unprompted review
Reply from Patta
Thanks Domenico!
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