Patterson Law Motoring Solicitors Reviews 

1,007
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional support received during stressful situations. Customers consistently praise the staff for their professionalism, extensive knowledge, and compassionate approach, making them feel at ease and well-informed throughout their cases. The service is frequently described as outstanding, with many appreciating the quick response times, clear advice, and thorough communication, often leading to successful outcomes. However, some reviewers were not happy with the preparation and advice provided, feeling that their cases were underprepared or that the advice was standard and lacked depth. A few other people also felt that the appointed advocates were poor, did not present cases well, or that there were issues with communication and representation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and... See more

Service

Reviewers highlight positive aspects of service, often praising the professionalism, empathy, and knowledge... See more

Customer communications

People report positive experiences with contact, highlighting outstanding customer service from the very... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Patterson Law enough for guiding me through a really stressful situation. The entire team were fantastic from start to finish. Ashleigh’s support over the phone and by email was outs... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Faith and all the team. A family member was facing a potential totting up ban which would have caused multiple hardship to many people. Patterson Law put us at ease, put together... See more

Company replied

Rated 5 out of 5 stars

Jessica Dolan, I am vey late in leaving a review, however I believe your management also assisted in my Road traffic matter. So I hope that this still counts. Jessica, you were fantastic, still brings... See more

Company replied

Rated 5 out of 5 stars

I asked to speak to two firms due to their high pecentage of case wins for totting up points. Karen Parsons whom I spoke to was so professional, informative, emotive towards my situation and spent muc... See more

Company replied


Company details

  1. Law firm

Written by the company

Specialist Motoring Law Solicitors We are specialist UK motoring lawyers and deal with between 5,000 & 6,000 motoring offence cases across England and Wales each year


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,007)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and efficient service

Within 24 hours of my written enquiry I received a return call from Karen who calmy explained and talked me through our options. Fast, efficient and very professional service.

25 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Tim, so pleased you were happy with our service

Rated 5 out of 5 stars

Very positive

I have had a very positive experience with Patterson Law as represented by Rachel Saunders. She promptly reached out for my query, understood the overall situation and advised accordingly. I would definitely recommend

25 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Great to hear you had a positive experience, thank you for your review

Rated 5 out of 5 stars

Professional and great communication

I would like to thank you for the advice and assistance you have provided in relation to my case. Your professionalism and clear guidance have been greatly appreciated. Highly recommended.

24 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome, thank you for your review

Rated 5 out of 5 stars

very prompt reply

Contacted Patterson and a nice lady Hannah helped me, I had six points on my licence and had received two fines, she helped me throu it, would recommend them..

17 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Sara, we are so pleased Hannah was able to help you

Rated 5 out of 5 stars

Excellent professional service and so…

Excellent professional service and so helpful and knowledgeable and very friendly staff.
Recommended ⭐️⭐️⭐️⭐️⭐️

24 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are so pleased to hear you were happy with our service Neil, thank you for your review

Rated 1 out of 5 stars

Check carefully who they will actually send to represent you!

I paid Patterson Law £2,040 because they advertise themselves as road traffic specialists. The day before my trial I was told in writing that my barrister would meet me at court. When I arrived there was no barrister at all. Instead Patterson sent an immigration solicitor who clearly had no experience in road traffic law and no understanding of the details of my case.

Important evidence that I had provided was not even included in the file given to the court. The solicitor they sent was not able to deal with the situation and I quickly realised that if I left it to Patterson I would almost certainly lose my licence and face thousands of pounds in fines. I had no choice but to defend myself from the witness stand. Fortunately I had the confidence to do that and was acquitted.

When I complained, Patterson did not deal with any of the serious issues. Their replies were dismissive and arrogant, and they tried to shift responsibility elsewhere. In the end they offered me nothing more than a token sum of money which in no way reflects the danger I was put in or the poor service I received. I have now escalated this to the Legal Ombudsman who are looking into it.

After reading more reviews it is clear that I am not the only person who has been let down. Many of the one star reviews say the same thing, that clients were promised a specialist and ended up with someone completely unsuitable. Some reviewers even say they lost their licence or were fined heavily because of it.

If you are considering using Patterson Law you should think very carefully. Ask who will actually represent you on the day, because from what I have experienced and from what I have read from others, there is a clear pattern of people being badly let down at the point they needed proper help the most.

12 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We would like to clarify that your advocate was held out as a pupil barrister who previously practised as a solicitor for many years, specialising in criminal law. We take all feedback seriously and offered to explore your concerns with their Chambers; however, you indicated at the time that you did not wish for us to do so. If you have changed your mind and would now like us to raise your concerns with Chambers, please let us know.

Rated 5 out of 5 stars

Karen is a gem!

Like most other callers, I was a little stressed about the whole situation, and Karen was brilliant. She asked questions about my circumstances and then gave some very clear and constructive advice on the next steps I need to take. She took away a lot of the anxiety I had, and offered some reassurance to me. Thanks Karen

12 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Alan, delighted to hear Karen was able to offer reassurance

Rated 5 out of 5 stars

Second to None

I would like to thank Karen Parsons for her recent advice, together with helpful links to read. Karen explained everything in great detail and was happy for me to call back should I need to, for any further assistance.
Thank you.

12 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

You are very welcome, so pleased Karen could help, thank you for your review

Rated 5 out of 5 stars

From the 1st point of contact to the…

From the 1st point of contact to the closure of our business Patterson Law were professional and prompt. Doing exactly what they said they would do.
Highly recommended

9 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for your positive feedback it is really appreciated

Rated 5 out of 5 stars

I am so much thrilled by the level of…

I am so much thrilled by the level of advice and professionalism exhibited by the Lawyer who attended to my enquiries FOR FREE.
Please keep up the good works

4 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are delighted you were happy with our service Olatokunbo, thank you for your review

Rated 5 out of 5 stars

Karen was very helpful

Karen was very helpful, clearly stated the necessary course of action that would need to be followed (I would otherwise have no idea!!). Just at the beginning of procedures but I feel less anxious, thank you very much.

4 September 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Debra, very pleased to hear Karen was helpful

Rated 5 out of 5 stars

Very efficient in following up

Very efficient in following up, and helpful and cooperative in offering advice, notwithstanding the fact that there was no guarantee in the early stages that I would be using their services.

27 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Timothy, so pleased to hear you were happy with our service

Rated 5 out of 5 stars

Excellent service

I was really impressed from the first call to the advice given. The lady who initially took my call, took all details and assured me someone would call back. Hilary then returned my call, was already up to speed on my notes and was able to advise promptly and professionally.
I would highly recommend

26 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much for the positive feedback Chanel, so pleased you were happy with our service

Rated 5 out of 5 stars

Karen was crystal clear and a first rate listener

Karen was a first rate listener and was crystal clear in the advice she gave and to the point. Nothing was ambigious. . The message being 'you cannot respond to what you do not yet know...we can deal with that when and if it happens'. The impact was that I felt reassured and did not need to overthink or worry. Thank you.

21 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Ant, so pleased to hear you were happy with Karen's advice

Rated 5 out of 5 stars

Totting Up Ban Avoided

On receiving notification of a potential totting up ban, I contacted several companies but found the initial conversation with Patterson Law to be the most professional and reassuring. Whilst they did not make any promises that I would avoid a ban, they felt that I had a good case for it. It was made clear that proving exceptional hardship was not an easy thing to do.

I was then passed onto Jake who gave advice about what type of supporting evidence I would need. He reviewed this and made suggestions for what else I could do. My experience was positive and I would recommend this company.

The barrister assigned to me had received all the relevant paperwork and was well-briefed and the outcome for me was that I avoided a ban. The common attitude seems to be that avoiding a ban is 'easy' but it really isn't. I am relieved with my outcome but also dismayed I was stupid enough to get myself into that situation.

19 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

It was a great outcome Jo, thank you so much for your review

Rated 5 out of 5 stars

I would like to thank Ashleigh for all…

I would like to thank Ashleigh for all the support she gave me about my court case and she was a nice person when speaking to her when ur talking about your case with her and she seemed very intelligent as knowing everythink about traffic law they got me a decent barrister aswell an got me not guilty I would advise any one who has a traffic offence contact Patterson law .Joseph .. my self I’m from Liverpool thank you

14 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you so much Joseph, we will be sure to pass your feedback on to Ashleigh

Rated 1 out of 5 stars

Huge let down. Defend yourself.

On the basis that one star is the minimum I can give, I suppose it is earned for the sheer brass neck of stating they have an 80% success rate. Other than that the company is dire. I received my fourth speed camera conviction in February 2025 and was allowed to drive for another full six months before my court summons. I rang Patterson Law for their free advice service and was told I had a good case. In exchange for £1640 (£1400 + vat), I was assured of a positive outcome. Bearing in mind I have been driving cars since 1983, and riding motorcycles since 1975, you could say I have a lot of experience before my first time in court. My wife of 46 years has never driven a car, or even taken a test, so she is totally reliant on me for mobile errands. I do the family shopping and take her several times a week to visit her 94 year old mother, who has severe mobility issues. I also do her shopping. I also take two of my grandchildren to school each day and pick them up also. Without this service my daughter, who is a teacher, either couldn't send her children to school or she would lose her job and her house. I have a 79 year old brother who doesn't drive either and has balance and mobility problems. I am his first point of call in an emergency.
I was assigned Connor O’Brien as my advisor at Patterson Law. He phoned once for a chat but offered no advice on how to present a strong case. I prepared statements for myself and my mother-in-law off my own back, and emailed them to Connor O'Brien, only to be told he was on holiday. From then until the date of the court hearing I heard nothing. At court I learned that I was represented by a complete stranger, who, inspite him being very professional, had received no paperwork or instructions for the case, not even the statements I had forwarded. He told me we had little chance as I had taken my copies of statements along but, he said, we needed many more to highlight how important my licence was, not only to me but my family too.
Suffice to say I was banned for six months and fined accordingly. Imagine my surprise a few days later I received an email from Connor O’Brien telling me how disappointed he was at the outcome but, should I wish to appeal, it will only cost me another £700. I replied that, considering how much I had already laid out, that the appeal should be included in that sum, as the amount of work that had been completed in my case was negligible. Hand on heart there is no way that I could recommend Patterson Law to any would be drivers in search of legal advice. Much better to defend yourself with robust honesty than rely on moneymaking charlatans.

12 August 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

We are sorry you were disappointed. We do strive for positive results and maintain a strong success rate, but we cannot guarantee an outcome. We cannot comment on the specifics of your case in a public forum, so we will contact you to discuss further.

Rated 5 out of 5 stars

Great service

I contacted the advice service regarding a driving offence and was given really excellent advice. My options were laid out clearly and objectively and it helped me make a decision on what was best for me. I would highly recommend this company - they are professional, helpful and very easy to communicate with.

6 May 2025
Unprompted review
Patterson Law Motoring Solicitors logo

Reply from Patterson Law Motoring Solicitors

Thank you Jo, so pleased to hear you were happy with our service

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