Paul Meakin Estate Agent Reviews 

568
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly supportive, often going the extra mile to assist. The service is frequently highlighted as exceptional, making complex processes like buying or selling property feel stress-free and smooth. Reviewers also commend the excellent customer service, noting clear, consistent communication and prompt, efficient handling of any issues. Many customers have used their services for years, appreciating the personalized approach and feeling valued as tenants or landlords. People consistently feel reassured and confident due to the team's helpful advice and constant availability.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its first-class quality and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed on the sale of our property, at the third attempt. Grateful thanks to Natalie, Gill and the team at Paul Meakins for their tireless work to get us to the finish line, excellent communic... See more

Rated 5 out of 5 stars

We recently received news that our landlord wanted possession of his property after a year and 5 months. As a family with two young kids this was not the ideal scenario we’d hope for.However, Alliso... See more

Company replied

Rated 5 out of 5 stars

Myself and my partner have just purchased our first home through Paul Meakin. We couldn't be happier with the service they provided. Niam showed us the property first and we were so impressed with the... See more

Company replied

Rated 5 out of 5 stars

Recently sold our house through Paul Meakin and can’t thank the team enough for their support throughout what can be a very stressful process. Niam and Kelly were fantastic with the viewings, and k... See more

Company replied


Company details

  1. Estate Agents
  2. Property management company
  3. Property valuer
  4. Property Rental Agency

Written by the company

We sell, let and manage properties in the Croydon and surrounding areas, we offer bespoke marketing packages and have been providing a quality service since 1973. As an independent, family run business, we pride ourselves on going the extra mile for all our clients. We aim to give you an innovative experience and you can be assured that with our established reputation as a marketing leading Estate Agent, we deliver a service that is personal and professional whether you are buying, selling, or letting. Our team of dedicated and knowledgeable staff are here to guide you through your property journey. We are open 7 days a week across our branches which sets us apart from our competitors.


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(568)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Meakin has been my letting agent…

Paul Meakin has been my letting agent for many years now. They have professionally taken care of all aspects of tenancies allowing me to concentrate on my work, avoiding some of the stresses that comes from managing a tenancy.They are prompt with payment of rent and I have not had any concerns with them. Particular thanks to Allison for always promptly responding to emails and sorting out queries before they become issues.

27 February 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness over the years and for your review the team will be delighted with your comments

Rated 5 out of 5 stars

Great service from Allison at Paul Meakin

Great service at Paul Meakin. Attentive, friendly and effective consultants. Would recommend. Thank you Allison and team!

Keep up the excellent work

27 February 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness and review the team will be delighted with your comments.

Rated 5 out of 5 stars

Paul Meakin Estate Agent

Estate Agent, Paul Meakin, have been both helpful and responsive in our dealings with them.
As a first time buyer, my son purchased his property through this agent.
What was particularly impressive, was that any member of the team handling the sale was able to provide updates even if others were out on valuations or on holiday.
As a fellow professional, this was reassuring and engendered confidence in the agent as a whole.
We were very happy to complete the purchase with this agent

12 November 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness and review, the team will be delighted with your comments.

Rated 5 out of 5 stars

First class letting agents

Have been with Paul Meakin for 3 years now ,Aimee and Alison are helpful ,freindly and do a proffessional job.
My only wish is that I had found them before ,as I was with what I thought was a reputable company for 5 years and they were rubbish !!!
Would recommed this company, I would say one of the best thank you Aimee and Alison for your help.

27 February 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness and review the team with be delighted with your comments.

Rated 5 out of 5 stars

Worry free rental

We appointed Paul Meakin to manage the rental of our property over two years ago. They gave us good advice and guided us through the procedures and legal requirements of being Landlords. Allison and Aimee and the rest of the team competently manage every aspect of the rental. They ensure the annual property maintenance inspections are carried out and liaise with our tenants and us if there are any problems. They keep an eye on our house whenever they pass by and carry out regular visual inspections to ensure things are as they should be.

26 February 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness and feedback the team will be delighted with your comments

Rated 5 out of 5 stars

The only Estate agents to get back to…

The only Estate agents to get back to me about a property that I liked,And made everything smooth from start to finish.And know we in the property we love.

27 December 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buinsess and review the team will be pleased.

Rated 5 out of 5 stars

13 years with Paul Meakin

Paul Meakin has been taking care of my little 2 bed appartement in Forestdale since I moved to another country in 2012. They have been brilliant, and I really mean that! They found good tenants, they collect rent and pass it on to me, always on time. If there are repairs to be done, they are done quickly and well by their regular tradesman, all legal necessities are sorted out by them too, if there are ever issues to be dealt with, fair solutions involving all parties are found. I have also had the same person, Allison, working with me for the last 13 years, and so we have a good relationship. If you are looking for an estate agent to look after your property, then I highly recommend Paul Meakin

26 February 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review and valued buisness the team will be delighted with your comments.

Rated 5 out of 5 stars

Top class Estate Agent service

We engaged with Paul Meakin around a year ago to sell our property. The team were incredibly friendly, helpful and supportive through a process that was extended due to issues with the probate process. In effect the team sold the property twice, the first occasion being scuppered by unwarranted probate delays. From the first moment we met Emma - at what was a difficult time for us - she was helpful, friendly, honest and realistic. She clearly understands the local market very well and gave us very helpful guidance and useful contacts before we had committed to working with her.
Once signed up, the whole office team in Selsden were on the case. As we were many miles away, the team oversaw the whole sales and viewing process- keeping us effectively briefed throughout via email, WhatsApp and telephone. Once we accepted an offer, the team continued to be there- supporting the buyer as they gathered the information they needed, coordinating with the solicitor overseeing the sale and keeping us briefed on progress. I would strongly recommend Paul Meakin Estate Agents - they did everything we could have asked for and more.

19 February 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review and valued business the team are delighted with your feedback and wish you and the family all the best for the future.

Rated 5 out of 5 stars

We have had a great experience buying…

We have had a great experience buying our house through Paul Meakin. They have been very accommodating and have happily taken us back to view our house several times over the past few months. Gill and Amy looked after us and made sure we were always updated with the process. We would highly recommend, thank you!

12 February 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review and valued custom, the team will be delighted with your comments.

Rated 5 out of 5 stars

Paul Meakin’s always go the extra mile

Paul Meakin’s always go the extra mile. The agents are professional and knowledgeable. They answer queries with honesty and made our house buying experience smoother. Highly recommended estate agents

13 December 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your feedback we are delighted with your review.

Rated 5 out of 5 stars

Having looked through online estate…

Having looked through online estate agents and looking at so many homes to rent the estate agent in question has helped us in a fantastic way. Their agents are confident, reliable and very knowledgeable.

3 January 2025
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness and review

Rated 5 out of 5 stars

Awesome Team

We just sold our house through Sam, Gill and the team at Paul Meakin , Selsdon . I can honestly say that if it wasn't for the awesome efforts of the team we would not have accomplished it . Multiple times the chain would have crumbled if it wasn't for them . They kept us informed at every step and gave sound advice . Thanks .

5 November 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your valued buisness and review we are delighted with your comments.

Rated 1 out of 5 stars

Claim to be professional in relation to bad review

After reviewing factually madeout year later that was if did not end well. No acknowledgement when rent was late was only dealt with when I asked where it was and what penalties available. Claim no dog a property despite dog cage in photos when selling property and lots of dog poo and being told one was. How did Tennant know who property was sold to when never had direct contact with then. Then say act professionally

20 September 2023
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review Dawn, did you ever raise a formal complaint direct with us ?

Rated 5 out of 5 stars

True Professionals

We sold through Paul Meakin. Having sold property twice before, my experience was that once an offer was accepted, estate agents couldn't care less. Not the case with Paul Meakin who were attentive and proactive from start to finish.

23 August 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you very much for your review and valued return business, we are all delighted with your feedback.

Rated 5 out of 5 stars

Fantastic

Fast sale of property and great communications throughout the process - all round fantastic service from the Paul Meakin team, in particular from Sam, Amy and Gill.

27 August 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review and valued custom

Rated 5 out of 5 stars

When I purchased my property

When I purchased my property I was working with Gill and Sam who I couldn’t thank enough for helping with the process. I would advise anyone looking to buy a property to go and see the team at the Paul Meakin Selsdon branch very helpful and made the process of buying a property much less stressful with the regular updates.

22 July 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review and valued buisness.

Rated 5 out of 5 stars

Sale of House with Paul Meakin…

To begin with I found the house going up for sale quite daunting with no understanding of the process.
I shouldn’t have worried, behind the sale were the most amazing team of ladies.
I have been supported and reassured throughout this experience
No query went unanswered
I’m about to start a new chapter, which I’m very excited about and it’s the fabulous ladies at Paul Meakin in Selsdon that have got me here!
Thank you all so much for everything!
You’re just wonderful

7 August 2024
Unprompted review
Paul Meakin Estate Agent logo

Reply from Paul Meakin Estate Agent

Thank you for your review the team are delighted with your feedback, best wishes in your new home.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look