Amazing service. Ordered a bike on the Saturday before bank holiday Monday. Changed my mind on colour and emailed them but genuinely expected drama. But no, they emailed first thing on Tuesday... See more
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Company details
- #7 of 92 best companies in Bicycle Shop
- #5 of 32 best companies in Bicycle repair shop
- #7 of 55 best companies in Bike accessories store
- #3 of 21 best companies in Road Cycling
About Pauls Cycles
Written by the company
Fast, Reliable Delivery
Built, Prepared, Checked and Repacked. Your part-assembled bike will be delivered to you within 1-2 days of despatch for Mainland UK. Free Delivery on Bikes over £3,000.
Free Click & Collect
From our store in Dereham, Norfolk on all bikes and accessories. Ready to ride with bikes fully assembled before collection.
No Nonsense, Expert Advice
Buying a bike online is difficult. We've been in the bike business since 1983 and promise the same online support as our instore experience. Get advice from our team of expert (and cycling obsessed!) advisors.
Cycle to Work Scheme
Make savings of up to 42% with salary sacrifice. We support most cycle to work schemes with a straight forward online process.
Flexible Payment Options
We offer finance options from as little as no deposit and 0% interest up to 18 months on some models. Alternatively, spread the cost or Pay Later with Klarna.
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Contact info
Unit A, 13 Yaxham Road, NR19 1HB, Dereham, United Kingdom
- 01362 690953
- info@paulscycles.co.uk
- paulscycles.co.uk
Asks customers to review
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Replied to 53% of negative reviews
Typically replies within 1 week
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Ordered the bike at a great price and…
Ordered the bike at a great price and literally received it two days later. Everything perfect as it should be. Very happy
My order arrived exactly as promised
My order arrived exactly as promised, complete and ready to fit to bike. Assistance from the staff was first rate. I will be buying from Paul's Cycles from now on
I have 3 e-bikes this is an upgrade I…
I have 3 e-bikes this is an upgrade I have a cannonball hard tail that is an awsume bike I got it last year new all round great bike also have a dual suspension raymon that I got as an entry level into duel suspension it’s heavy26 k this one e is 16 k a lot lighter also the electric gearing works real good so far the bike looks assume it might take me a few rides before I can give my opinion had it out today it felt like the power was waving at time don’t know if was me getting used to the bike or the torque is not as powerful as I he Raymon which has loads of torque I’m heading over to Glencoe tomorrow to give it a good run will update me n how it runs over the next few week as I’m heading up to Ullapool & Lairg in the Scottish highlands that should give be me a better idea how good this bike is saying that I he bike specs r Amazon g colour is assume tire run & grip real good al in all looks like a steal.
Impressed
First time using Pauls Cycles,
A good selection of bikes many priced lower than competitors. The web site and ordering is easy and the bike arrived within two days, unfortunatly pedals had not been dispatched but a call to Pauls, where I spoke to a helpfull person in sales, soon resolved the issue and a new set were delivered in less than 48 hrs, I am very pleased with the bike and thier service and would recommend Pauls Cycles
Great product and very wuick delivery.
fast and excellent service …
I ordered the bike one day and it was delivered within two days. It was a fantastic service really quick and very well packaged. Bike came excellent condition thank you very much.
My Purchase of a new Bike was shipped…
My Purchase of a new Bike was shipped straight away and i received my new bike the day after ordering which was 7 days earlier than originally expected.
Bike was well packaged and in perfect condition.
Great experience and i would certainly buy from them again.
No problems with the actual bike or…
No problems with the actual bike or service from Paul's cycles. But the delivery was awful the delivery driver left the bike in my back garden which could of easily been stolen. And also left My back gate open which led to my dog escaping out of My garden.
Excellent service
Made an online purchase which was easy to navigate and straight forward. Was expecfing my products to be shipped the next day but was shipped same day and got to me a day earlier than i thought. Good stock of parts i needed too. Excellent service and will be back in future. Keep up the good work. Happy and satisfied customer thank you.
Excellent product and service
Excellent product, very competitive pricing and extremely helpful pre-sales and post-sale service. I would thoroughly recommend Pauls Cycles.
Grate service item fit my gas gas well…
Grate service item fit my gas gas well happy thank you so much
Competitive pricing and very efficient
I have purchased several bikes from Paul's Cycles in the past. Bargain prices and an efficient online store. Recently chose a BMC mountain bike at a great price. Opted to collect the bike at their Dereham store and as usual they are very organised, friendly, helpful and informative.
Great delivery
Great delivery. It turned up days earlier than I thought it would. I was working when he arrived but fair play to the driver hauling it up 2 flights of stairs without damaging it. Bike was perfect no issues and everything seems to be working fine
Over all very good item as described
Over all very good item as described. But think your despatch and delivery time let's you down. I've had faster.
I had a good experience with Pauls…
I had a good experience with Pauls Cycles. I purchased this Raymon Trailray 170 ebike and I'm loving it! It took 7 days, but it was worth it. The customer service is excellent, I got answer to all my questions. Bike was nicely assembled, well packaged and safely delivered. I can only recommend Pauls Cycles to anyone who is looking forward to buy a bike from a reliable place.
Easy to navigate website.
Easy to navigate website.
Great choice of quality products.
Speedy despatch.
Quick delivery.
Website is good
Website is good , prices better but the delivery was bad ,bike was left outside back door
The bike is amazing
The bike is amazing, I love it!!!
But, you informed me it was going to arrive on either 22nd or 23rd June, it arrived 9th June, lucky I was in to receive it, so that's why I've only given you 4*.
Great experience
Great experience, very straight forward and very happy with my new bike. Only minor gripe is the instructions for the sigma bike computer but I’m sure I’ll get used to it
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