Paul Smith Reviews 440

Very helpful, knowledgeable and friendly experience corresponding with Jemma.

I really appreciated this service as I was buying a gift but not sure of what size to order. With this service I was able to order two sizes or more if needed& just pay for the one I kept. Would definitely use this again.

The customer service team notably Jemma at Paul Smith, carried out my previous order concerns with great professionalism and made the overall experience very easy.

I bought a pair of PS trainers in November 25 ,unfortunately they developed a fault and living in Leeds was unable to return them to a store .I emailed PS customer services and Jemma respond immediately explaining how she could help me with the issue and resolve the problem .I have to say the service was exceptional,professional,quick with no back and forth and I now have a new pair of trainers on their way to me.
It’s a shame other retailers do not operate like PS as they would gain a lot more customer loyalty

I was helped by Jemma from customer services
who found a item of clothing in the warehouse, which I thought wasn't available any more. She was very kind, efficient and courteous and I was so pleased to receive the item
Thank you Jemma for your help, very much appreciated and this is one of them reasons I keep shopping at Paul Smith.

First time using the "concierge - try at home before you buy" service. Worked perfectly - selected three items in multiple sizes. Appointment agreed online. Concierge turned up on time, very helpful. I only paid for what I wanted and they take the rest away. Fantastic and all for a very nominal charge.

I am writing to share a personal experience that I believe Paul Smith Helmet May Have Saved My Life.

On March 11, 2026, I purchased a Paul Smith + KASK “Monochrome Fade” Protone cycling helmet for £270. It was delivered on March 13, and I wore it for the first time on March 14 during a long-distance ride from London to Cambridge.

During that ride, I was involved in a serious accident.
I suffered 3 spinal fractures, and in those moments, I genuinely believed I might be facing permanent paralysis. Thankfully, I survived, and my doctors have advised that with recovery, I may be able to return to cycling in approximately 6 weeks.

At the time of the crash, I did not feel any direct impact to my head. However, afterwards I discovered that the helmet had been significantly damaged. Seeing the condition of the helmet, it became clear that it had absorbed a substantial impact — one that I may not have been able to withstand myself.

I truly believe that this helmet played an important role in protecting my life.

Because of this experience, I have developed a deep trust in your product. When I am able to ride again, I fully intend to continue using your helmets and would not consider switching to another brand.

The customer service team Jemma, gave me 50% off for the same helmet I purchased. I really appreciate it! Thank you very much for your time and for creating a product that, in my case, made a truly meaningful difference.

Service always as immaculate as their clothes.

I had an issue with a scarf that needed replacing. Daniel in customer services was brilliant. Kept in touch throughout, was responsive and very helpful. Highly recommend. It’s this kind of service you expect from a premium brand but sadly many other ms don’t hold themselves to such high standards as Paul Smith do. Many thanks !

I have been buying clothes and shoes from Paul smith for over 30 years and the quality is outstanding and lasts years. Most importantly, the companies customer service is amazing. I have always received quick responses and issues sorted out with no fuss. This is unheard of with most companies these days. Please keep doing what you do Mr Paul Smith - it works 🙏🏼🙌🏼💜

Loved the try before you pay service offered by Paul smith. I love their t- shirts and sweats.
The company is a firm favourite for the family

My request was handled by Jemma, from the outset she made it comfortable, informed me of every move, and very importantly was very comforting and pleasant and made sure to see it through with a replacement delivery very promptly.
Excellent 5 star service and 5 star Jemma
Well done

Awesome try before you buy service.

Great customer service, really well looked after. And amazing items

Excellent After Sales services!
They are able to understand my issue with empathy.
Strongly recommended to patronize Paul Smith.

Jemma was amazing from start to finish, kept in constant contact, very helpful and sorted the issue right away. An absolute credit to the company

First class response to an issue and a very fair resolution reached. The quality of Paul Smith women's clothes far exceeds that of many other so called high end clothiers, in my experience, and frequent offers and rewards make them even more attractive, as do free returns and great customer service.

The customer service I always receive from Paul Smith is second to none.
I recently had a number of email conversations with Natalie at PS customer support.
Natalie was responsive, helpful and went out of her way to help.
I wish all customer services & support was akin to PS.
Thank you all so much, AnnieV

The bracelet was so lovey, I was really pleased with the quality however the magnetic clasp wasnt strong enough. I wore it twice, the first time I was lucky enough to find it when it undid, unfortunately I wasnt so lucky the second time. I must have caught it and lost it in the process.
Update - Customer services have been in contact with me and we have resolved the issue.