Paul Smith Reviews 440

Dan achieved an infinite amount of stars from what he did to acquire a classic Paul Smith women's white shirt for me. He matches Paul Smith's exquisite style. Unique and impossible to duplicate. That is what Dan for me to sleuth through the stock rooms to find the shirt. Totally admirable, like nothing anyone has done for me in the past.

I have a 25 year old Paul Smith shirt I have worn and worn to the point it is literally held together by my hand stitching. At 81, this white shirt will out last me, but I'll go out in style when I am no more!!!

Perfect customer service, very helpful.

You just feel that the ethos at Paul Smith is that their customer service department really do want to help and take pleasure from that.
The second time I've asked for help - once replacing a stolen item and once replacing a long lost zip flyer. Both times, the response has been quick and personal; you're talking to a person not a chatbot. On both occasions they've solved the problem, either at a discounted price or for free.
I cannot speak highly enough of them and the service they provide. Just fantastic.

Fast postage from Great Britain to Northern Ireland, took less than 48 hours between ordering & delivery. Birthday & Collectors Club discounts allowed simultaneously on 1 purchase. Lovely pair of black leather sneakers with white laces and I'm delighted to discover an extra set of black laces is included. Flawless 👌

I had the try before you buy service well, it was 10 out of 10 for me. I bought a suit. I ordered 2 sizes to try on and picked the one that fitted the best very good quality.

Daniel was incredibly understanding, responsive and helpful, even though it was quite difficult to find a replacement product as PS was almost out of stock. I could not have been in better hands.

Exceptional service from Paul Smith. I had an issue with a purchase and without question it was replaced. As a very loyal Paul Smith customer this service was much appreciated.

The Team at Paul Smith London Kings Cross are really friendly above and beyond and treat me with respect and kindness.
The Customer Service team within Paul Smith have been great very friendly professional and cheerful.

Called their customer service today to query a missing refund and the agent on the phone was great, resolved my issue immediately and apologised for the delay. Excellent customer service and a great advert for the brand

Exceptional service and professional in their approach and resolution.

Cheshire oaks outlet was our store today as soon as we walked in made to feel like nothing was to much trouble helped by a lad in a dapper suit and silver shoes he was extreamly welcoming and was back and forth to the store room to make sure i got the sizes colours and items i wanted brilliant young man

Lovely clothes, super customer service.

I spoke to Kereine on the 12/01/2026 and the following day the issue was resolved.I must say she was fantastic and extremely efficient 10 out of 10.

So simple. Someone brings round the items you’re interested in and you keep what you want. Beats clothes shopping any day.

The communication was efficient, on point and of excellent quality

Awful company to deal with order went in for delivery to store received email saying dispatched then nothing sent enquiry and they said it had been lost in transit asked for delivery to home no reply and still waiting now cancelled order
This is one of the worst so called designer outlet stores I have ever dealt with I advise caution before ordering

I was very fortunate to receive some clothing from Paul Smith for Christmas. The T-shirts are quality, look very cool and are incredibly comfortable. I was initially a little concerned when I saw the socks were one size as I have UK size 11 feet and usually buy socks in the upper size range. Needn’t have worried though as my Paul Smith socks are a generous size and a perfect fit. Great to see most of my new socks were made in Italy and one pair even made in England with all of them having a high cotton content. All great quality items, stylish, comfortable and it’s great to see the use of organic cotton too. I love owning and wearing items from a brilliant British designer. It’s a long time until my birthday so I guess I’ll have to buy my next clothes and accessories from Paul Smith but I’m looking forward to owning more fantastic products.

Very accommodating and helpful costumer service.

I had many questions about the new collectors club which Jemma answered for me in a timely and polite manner

Dealt with Joshua in PS customer services & he was great. Very attentive, knowledgeable & always helpful. A pleasure to deal with at every level.