I visit this store regularly and I have always had 5 star service. Staff are really helpful and attentive to your needs. The manager Dawn is very friendly and always goes above and beyond to find me s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Pavets team at Chepstow are excellent. They are professional, knowledgeable, friendly, caring. They engage with a warm smile and welcome, help you with finding your best option. Louise is so fr... See more
The store at hilliers garden centre is huge. So much selection. I have very odd shaped wide feet so finding shoes that fit and are comfortable is not an easy task. I have never been disappointed when... See more
I urgently needed some sandals for my holiday. I popped into my local Pavers shop an found exactly what I wanted. Nice style, leather upper with 3 adjustable straps and a memory foam insole. So comfo... See more
Company details
- #56 of 216 best companies in Shoe shop
Written by the company
Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.
PAVERS - Your Perfect Style
Written by the company
- We’re Carbon Neutral!
- Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
Making it EASY for You
Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available
Contact info
United Kingdom
- 0844 844 0809
- helpdesk@pavers.co.uk
- pavers.co.uk
4.7
Excellent
319k reviews
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Fabulous service in the Pavers at…
Fabulous service in the Pavers at Hornsea garden centre at Sigglesthorne. Julie was extremely helpful in assisting my mum with some new shoes, a credit to your company, Thankyou
6 July 2026
Very good service..
29 June 2026
Excellent service…
Excellent service and pleasant friendly staff. Love the shoes so comfortable
6 July 2026
Great service ,Beautiful sandles for my…
Great service ,Beautiful sandles for my holidays and at a Bargain price
29 June 2026
Good quality
The staff are always very friendly and helpful. The shoes are good quality and very reasonable. I always find what I am looking for
6 July 2026
Perfect shoes and served by a very…
Perfect shoes and served by a very competent member of your team , polite and efficient, well done Pavers first class experience.
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have to return the sandals as when…
I have to return the sandals as when got home there was a rip at the bottom near the sole
5 July 2026
Reply from PAVERS
Good Evening,
Thank you for taking the time to leave your review.
We're very sorry to hear that you discovered a rip in your sandals after getting them home. We understand how disappointing this must have been.
Please take the sandals back to the store where you purchased them, along with your proof of purchase. The store team will be happy to inspect the item and assist you with the appropriate resolution.
We apologise for the inconvenience caused and hope we can put this right for you.
Kind regards,
Pavers
Great place to shop for shoes
Great place to shop for shoes. Staff do not hassle you at all but are there if you need help. Prices very reasonable and plenty of stock. I will be visiting again later in the summer.
5 July 2026
Reply from PAVERS
Thank you so much for your kind words! We're delighted to hear you enjoyed shopping with us and found our staff helpful without being intrusive. We look forward to welcoming you back later this summer. If there is anything specific you need or any way we can assist, please don't hesitate to let us know!
Lovely shoes
I went into pavers hoping to find a pair of sandals, comfortable and also a bit dressy. For the first time in 10 years, I did not find a suitable pair of sandals.
What I did find though was a pair of very dressy silk flowery, chunky healed shoes which will look very nice for a wedding I’m going to. 5* for the shoes.
6 July 2026
Staff very helpful but was unable to…
Staff very helpful but was unable to get all I wanted.
29 June 2026
Excellent service
29 June 2026
Friendly staff
All the staff are very friendly and helpful, Sue always manages to find me something which can be difficult as I only take a size 2. It’s my go to shop for size 2s, I’ve had some really nice sandals.
6 July 2026
The sales assistant was really friendly…
The sales assistant was really friendly and took time with me to choose the best footwear for me. I wasn’t rushed and came out of the shop happy. Thank you
6 July 2026
The shipe assistant was very helpful…
The shipe assistant was very helpful and friendly, can't remember her name sorry, but she was very nice. Thank you
6 July 2026
Shoes are great
Shoes are great, but did not arrive in time. What let Pavers down was Evri as they failed to deliver next day. Pavers refunded the additional £2.00 for next day delivery but as the shoes were for a wedding and I paid next day I felt a full refund of the delivery charge as a gesture of goodwill would have been more customer centric. Had to go out and get shoes on the day of the wedding, so overall dissapointed.
4 July 2026
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