PaversReviews 

2,510
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional yet friendly demeanor, making the shoe-buying experience pleasant and successful for many. People appreciate the personalized advice and the effort staff members put into finding suitable footwear, especially for those with specific needs or difficulties. Many consumers are delighted with their purchases, highlighting the comfort and quality of the shoes, with some even returning for additional pairs. However, some people mentioned issues with delivery services, experiencing delays and lost parcels, which led to frustration. A few other people also felt that product quality was inconsistent, citing problems like soles detaching or shoes not having advertised features like arch support. Additionally, some customers found discrepancies in sizing between products, making online ordering challenging.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Staff

Customers consistently note positive experiences with staff, praising their helpfulness and friendliness.... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the comfort, fit, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3k reviews

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3.9

All reviews

(2,510)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

I went and got second pair of slippersers. The staff arefrendly and allways cheerful…

I went and got second pair of slippers.I previously went in about a month ago to look at the slippers l knew pavers were good 👍 l purchased 2 pairs of shoe's about 18MONTHS. I Was very impressed with the friendliness of the staff so l went back yhats when I punched my first pair of slippers.. So today l went in to get a second pair and Jodie was there told her how good and comfortable they where and she sead your the man l helped awhile a go she remembered me even told me the colour of the slippers and my stretchers l brought to wich she sead lm glad your happy with them l cant fault your staff but l cant deniey there professionaliesm
Eather.. Yours sincerely Garry w Hudson

23 September 2025
Unprompted review
Rated 1 out of 5 stars

They'll fall apart.

I had 3 pairs of pavers leather ankle boots and after one season was bored with them and put them in the wardrobe.(In order to warn others I have not put the correct date). Forward to this autumn, the uppers have come away from the sole and the soles cracked all the way across. Having investigated it seems that we have to expect this of shoes with polyurethane soles due to hydrolysis. What the hell?

30 September 2024
Unprompted review
Rated 5 out of 5 stars

I picked my trainers up from Pavers at…

I picked my trainers up from Pavers at Brigg Garden Centre today, the assistant who served me was called Pauline, she was brilliant in the fact that she asked me to try my trainers on before I left the store, when I thought that they were too loose fitting she tightened up all the laces for me and they fitted like a glove. If I had them delivered to my home I would have thought they were too loose fitting and returned them to Pavers, but Pauline
made them feel so much better and now I can wear them with ease because they are so comfortable.
I will certainly buy from Pavers again

10 September 2025
Unprompted review
Rated 1 out of 5 stars

I gave a poor review of olive Loretta…

I gave a poor review of olive Loretta shoes saying they were very slippery on wet floors, and received a reply saying they were leather and not meant to be worn in the rain. The sole is not leather it is some kind of rubber/plastic. Why did the sales assistant sell me a process to make them waterproof on all three pairs I bought, if they are not meant to be worn in the rain?

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service!

Terrible service!
Ordered shoes online, advised 5 working days! Received an email then saying ‘slight delay’ now 14 days on still no shoes. Trying to get an update is like extracting blood from a stone. They respond infrequently and are not proactive in coming forward with updates. Shame really because the product is let down by the service!

28 August 2025
Unprompted review
Rated 1 out of 5 stars

I ordered some sandal from Pavers

I ordered some sandal from Pavers
A few days later I had an email stating that they did not have the size I required and they were looking through there other places but they would be sending them on to me well I waited and waited but the sandals did arrive and guess what they sent the wrong size so I contacted them again they said I could sent them back with the label there was no label in the box so back I go again to Pavers asking for the label to be sent to me I waited again and again when asked again where labels were they said they had been sent but they were not and this has been going on since the end of July and still nothing has been settled no offer of sending the right size luckily Evri sent me an email to me saying that I could drop off the package at my local store and there I found a label to print off so they have now gone back but I have not heard anything from Pavers so I am now waiting to see if they reply to my email asking for my money back as they have a sale now and looking at the email I find the sandals are out of stock
Hopefully they will be contacting me via email telling me they have done this
Thus to say I will not be purchasing anything from them in the future
Hazel Beard

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Gil Singleton

I visited the 559 Outlet at the Blue Diamond Garden Centre, and was very impressed by Carol, the Manager. Her customer service dedication was exemplary, and advice was most welcome. Outstanding.

24 August 2025
Unprompted review
Rated 1 out of 5 stars

I have already given a review at the…

I have already given a review at the start of August. I ordered Shoes they were too narrow and small. Send them back. Got excuses all the time. They wouldn't give a Refund. I took out a Case with PayPal and they didn't even get a response from pavers. Dont touch this company you dont get your money back. I want to Thank PayPal for giving me my Refund. Many thanks PayPal. This Company Pavers are not nice. I will not deal with you again. I wouldn't give any Stars .GoodBye. I am disgusted with Pavers

23 August 2025
Unprompted review
Rated 1 out of 5 stars

I feel misled by this company.

I feel misled by this company.
I provided my email address solely to receive a digital receipt, but I was never asked for consent to receive advertisements. Despite this, I continue to get promotional emails. I contacted the company twice by email asking for an explanation, but both messages were ignored. Nothing has changed, and I am still receiving unwanted ads.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Julie provided excellent advice and…

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surgery. Following her assistance and finding suitable shoes, I went onto purchase 2 pairs of shoes and I am delighted with my purchases. Thank you Julie.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

The two workers at the Pavers store in…

The two workers at the Pavers store in York outlet were absolutely amazing, great customer service and excellent products! Thankyou for being so kind and patient to them two colleagues! Highly recommend as the shoes are also amazing quality!!!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

I am a size 8 with a wide foot and high…

I am a size 8 with a wide foot and high instep. As you can imagine buying shoes is not my favourite thing to do. I visited Northampton Garden Centre today not for shoes, but just had a browse. I was greeted by a lovely lady called Claire who seeing my despondency asked if she could help. What a pleasure she was to deal with, she listened to my dilemma and managed to produce five different choices that fitted what l was looking for. She was kind, polite and extremely helpful. I will definitely head back there again for my next she purchase without the usual dread of nothing is going to fit. Thank you Claire for making both myself and my poor husband very happy people today.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Bedford Interchange Pavers- April

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic and really struggle with sensory stuff but I found a comfortable pair of shoes in under half an hour.

28 July 2025
Unprompted review

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