Pavilionmotorcompany Reviews 

I listed my vehicle on motorway and provisionally sold to Pavillion at 1k below the valuation. Barry the vehicle inspector arrived a week later and was really thorough and was very informative on his findings. The use of an OBD reader was requested and allowed. He was a nice friendly fellow and was very courteous when he was with me.

I do feel however that the main focus from the dealership is to drive the price down when they arrive to collect. I was called by the dealership to be informed of the substantial issues with the vehicle and would take many thousands of pounds to repair and put it to the market. The OBD had picked up very serious issues! Ones that I couldn't verify.

The offer of 50% of the original sale price was rejected by me, however I eventually agreed a sale figure and the vehicle was taken. To my surprise the vehicle was listed almost immediately online at over double the sale price I agreed. Maybe it wasn't as bad as first intimated or maybe they factored in some repairs. Only the new owner will get to know.

⭐️ One star — Extremely disappointing and misleading

I would give zero stars if that were an option.

I travelled over an hour each way to view a car advertised by this dealership. On arrival, I discovered that four panels had noticeable damage/scratches, none of which had been clearly disclosed in the advert or description.

When I raised this with the person representing the dealership, I was told that the car was “priced accordingly” and that, if you zoomed in on the photographs, you could apparently “just about” see the scratches.

That is simply not good enough from a professional car sales company. If a vehicle has damage across four panels, it should be clearly photographed and explicitly mentioned in the description. Customers should not have to zoom into advert photographs and try to spot damage that the dealer has chosen not to clearly disclose.

I made it clear that had I known about the damage beforehand, I would never have made the journey. Instead, I wasted over two hours travelling there and back because the vehicle had not been accurately represented in the advert.

Saying the car is “priced accordingly” is not an acceptable response. The issue isn't simply the price — it's the lack of transparency. Potential customers deserve to know the condition of a vehicle before deciding whether it's worth travelling a significant distance to view it.

I would not deal with this company again, and based on my experience, I would advise others not to either.

Great service made sure car was okay and clean. Test drive was good and made sure nothing was missed

Good customer service

These guys bought my car from me, smooth process friendly staff and gave a good price. Highly recommended!

Happy with the service would highly recommend

Good to do business with, agreed a time and date to view, paid a deposit for them to hold the vehicle for me, very professional and left me to look over the vehicle without any pressure.

Super friendly staff really helpful. So patient in answering my numerous questions. Highly recommended

really helpful when trying to look for a new car, was able to advise what would be best.

Helpful staff, great cars and great aftercare highly recommend this company.

We just purchased a car with pavilion motor company, Very good experience. All staff very friendly and accommodating. Very smooth process from start to finish. Would highly recommend.

As described

Amazing service, would 110% use again.

Great experience, Jimmy and Dan very helpful. Very happy with car purchase. Thank you.

The guys made me feel welcome while they sorted everything out
Thankyou

Shahid was great, good comms and smooth service. Recommend!

Pavilion motors great people and service

Just recently bought a Volkswagen Tiguan off Pavilion Motors, spectacular service and wonderful workers in pointing towards the direction that I needed.