Pavilionmotorcompany Reviews 

275
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, patient, and knowledgeable, making every interaction pleasant and stress-free when choosing a new vehicle. Consumers also deeply appreciate the remarkably smooth purchasing process, fair trade-in deals, and truly efficient aftercare support provided by the dedicated team throughout. Some reviewers were not happy with vehicle conditions upon arrival, noting unexpected mechanical problems, dead batteries, and undisclosed cosmetic scratches on the cars. A few other people also felt that pricing lacked transparency, reporting sudden increases in costs and unexpected administrative fees during their transaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make customers... See more

Staff

Clients share satisfaction on staff, highlighting that team members are extremely friendly, professional, and... See more

Product

Customers consistently note ambiguous experiences with the product, pointing out that vehicles frequently... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising friendly, helpful... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed feelings regarding costs and valuation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, the guys were really helpful, we test drive two vehicles before deciding on the one we purchased , a Volvo XC90 D5 Inscription. Loads of high quality stock over 300 cars

Rated 5 out of 5 stars

Enquied for a car and got a phone call in 5 minutes whichever was great. Put a deposit down to hold the car while I was dealing with some finance from my insurers. Unfortunately didn't come through, c... See more

Rated 5 out of 5 stars

Asked to leave a review after I called to cancel my purchase and get my deposit back (I have found a different car closer to home with lower mileage). Having seem some negative reviews on here and oth... See more

Rated 5 out of 5 stars

Very happy with service,very helpful bunch of people, we got all the information we needed, the test drive went smooth the paper was done in no time ans we drive away happy and new car.


4.3

Excellent

TrustScore 4.5 out of 5

275 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(275)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend!

I recently bought a Citroen C1 and it is great! Lovely people and a great dealership! Would highly recommend Pavilion Motor Company!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

One happy customer…

Oh my ,what a great company to buy a car from, none of this car salesman whinging bullshit.Staff so friendly, helpful and easy to talk to, they gave me a good price part exchange and a lovely gentleman delivered car to my door step and ran through everything precisely very pleased I dealt with this company, one happy customer.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought a 370Z V1 Nismo today

Bought a 370Z V1 Nismo today, #55 out of 120 UK spec. The lads were friendly, let me thoroughly inspect and test drive, sale was quick and simple with a fair price. Drive from Manchester was amazing and I’m now Shell Petroleum’s biggest customer.

Can’t recommend enough, I’m the happiest man alive right now. Cheers lads!!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Car interest

I was interested one of the car and kept calling them to sort out with dealer and the broker. While I am waiting for that to happen they increased the price of the car 3 times. Unfortunately, plus on their website it states there is no admin fees and they started saying they charge £500 then they drop it to £300. They have been unprofessional, poor communication and price wise increasing 3 times in 4 days.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a vehicle from…

I recently purchased a vehicle from Pavilion Motors. There were some issues with the bonnet release mechanism after purchase and a fluid leak that needed investigating, which was understandably frustrating.

However, the team kept in contact, supplied a courtesy vehicle when needed, ordered new genuine parts rather than used replacements, and ultimately arranged for the repairs to be completed. They also worked to get me booked in sooner when there were delays with parts and availability.

While the process took longer than I had hoped, I appreciate the effort made to resolve the issues and get the vehicle repaired. Thank you to the team for seeing it through.

1 June 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look