Paving Stones Direct UK Ltd Reviews 

A load of slabs arrived broken on the pallet, called the company about it, couldn't get through to an operator. Was on hold for a long time. Sent an email instead and they sent replacements out quite promptly.

Their call centre needs a few more people, but I felt that the way they dealt with the issue once I had made contact was excellent.

I ordered paving slabs from this company via Ebay where their details state delivery would be via 48 hour courier and would be despatched within 3 days. Full order total of nearly £500 was charged to my card on 3rd April 2021 and a confirmation email received. Following day I received an email stating goods were despactched for delivery on Thursday 8th April between 9am & 6pm. If, for reasons beyond their control it did not arrive that day, it would be rescheduled for the folowing day Friday 9th April within same time frame. Having waited in all of both days -the goods failed to arrive. I emailed for an update at the end of Friday 9th and again on Monday 12th when no response had been received. By Tuesday 13th I tracked down a phone number and called the company. At 9am I was '4th' in their queuing system and waiting time was 20mins. My call was finally taken by an operator at around 10.20 - so nearly one and a half hours later), and once I explained about my non-delivery, I was immediately put back on hold for a further 10 minutes. Eventually, I was bizarrely told my pallet delivery had been 'lost in transit as the labels had fallen off'! Their member of staff said he would sort something out and would call me back 'within the hour'. I was dubious about this, due to the non-delivery excuse plus non-replies to my emails and lengthy queuing times via the one number I had, and asked if there was a direct number I could re-contact on if necessary - but told there isn't. Nearly 3 hours later, I did receive a return call only to be told that the items I had originally ordered were now sold out and only one alternative was now available, but that could not be delivered the following day and instead, could be shipped as 'priority for delivery on Thursday 15th April'. I accepted this alternative since my project was already now a week behind schedule and they had been in possession of the full value via my card for more than a week at this point. I waited in again all day on Thursday 15th and at 15.45pm I received an email via Ebay advising an updated to delivery details and that delivery should now be on Friday 16th between 9am & 5pm. I called them immediately to complain (again), and queued via their phone system (again) - this time for around 25 minutes despite being told I was only second in the queue. Eventually I spoke with the same member of staff who merely said he was sorry and when I asked for the manager's name and email address so I could complain directly, he first said it was 'Kenneth' but he wasn't in the office. He then said it was Darcie - who had just come in, but couldn't speak with me there and then but she would call me back before they closed at 5pm. I am writing this review at 5 past 5 and I have received no call from this company. Shockingly bad/non-existent customer service, a frustratingly hard to find and slow to get through on telephone contact and to-date, I am £500 out of pocket, have no goods and am facing a fourth day of waiting in again tomorrow without any time slot between 9 and 5 being possible. Awful company - yet to resolve my situation and I would strongly recommend using any other supplier than this one.

Any company with such a low rating should be avoided or used at your peril. It is true the prices are reasonable but should a problem occurr then your on your own. I purchased a set pack size to make a square patio but unfortunately one was destroyed. When I contacted them they point out to an industry norm by where they say up to 10 damage is allowed on not their responsibility. This is obviously an issue with a set size square. So unless you live close I would not suggest you take the risk especially as the customer services of no help or service.

AVOID AVOID AVOID
BAD CUSTOMER SERVICE. Very rude implied I was a liar.
I purchased the Griogio porcelain slabs.
They informed me that the slabs wouldn’t mark and that they were easy to clean.
I kid you not these slabs have marked badly. No cleaners remove the marks.

When I ask for advise they were very rude and said they would call me back. Surprise surprise no call back.
This company is just a bunch of cowboys.

I wished I had never used them.
Please don’t waste your money. Use a company who cares

Brochures are poor, with lots of grainy pics in them.
However my main concern is that pavingstones.co.uk and pavingstonesdirect.co.uk are one and the same company!!!! Very dodgy in that when I searched for a review of pavingstonesdirect I got reviews from “Trusted Shops” review site (which itself gets very bad ratings on Trustpilot, including that the companies that use it are protected from negative reviews...) When you click on the pavingstones.co.uk site within Trustpilot it brings you to pavingstonesdirect.co.uk.

Strange and suspicious why a company would try to pretend to be a different company on Trustpilot. I’d avoid them.
Poor website that doesn’t give you cost of pavings

A full pallet of granite slabs had varying thicknesses some as low as 12mm (advertised as 20mm). Appalling customer service when I attempted to resolve, was told they'd take the whole pallet back but not replace it because i'd only complain again or they'd send replacements once i'd laid the slabs causing me additional time and cost.

Chose the company as prices seemed reasonable and free delivery. I placed a relatively small order and received it quickly, only to find that there was some damage (which I photographed on the lorry) I phoned straight away and was told to email with photos and “someone will refund or replace it or something”. There are either really young admin staff who don’t give a hoot about their job there or they just don’t care about customer service! Email conversations continued to which I had poorly worded, unapologetic replies. I was told that the breakages were covered under the 10% rule but it was more than 10%!! They told me I could come and pick it up - 120miles away!! Helpful as a chocolate teapot and I will NEVER use them again. Shame, as my sister was about to place a large order with them until I told her about this.
Avoid, avoid, avoid. There’s a reason they’re cheap..

We ordered from these initially quite impressed by the quality of the tiles for the price paid (still
Almost £40 per sqm). However we had 6 broken tiles. We then realised the tiles are not the size as advertised. Complained and was basically hurled abuse at. Refused to send out the tiles we needed to finish the job and also refused to collect the tiles as some has been ‘used’; I.e laid and then realised they didn’t fit !

Service appalling. Shame as tiles were nice. Would definitely go local next time.

buyer beware, unfair treatment of customers, they will not replace broken slabs due to delivery damage.

I ordered 60 sq/m of dove grey limestone, all paid for, delivery confirmed. Got a call the day before saying the product is out of stock and that the full order would be refunded. I wasn’t convinced of this as the day before seemed late to cancel so I called off a different number to make a general enquirey of said products availability and the same person told me it would be available in less than a weeks time - which I would have been happy to wait for. Checked back ok website and they’d put the price up.

My conclusion, they’d misold the product to me at the incorrect price and lied so they didn’t have to fulfil their part of the contract. Would have been happy if they had just owned up to it and said “the price was wrong”. Now they’ll get no business from me - and this poor review.

I placed an order for three pallets of granite, I was going to do so over the internet but wanted to ask question about delivery so I did it over the phone.

I dealt with a chap called Mark who was extremely polite and helpful, he even gave me a tiny bit of discount when I asked for it. We arranged a date for delivery and that was it.

I did get a phone call a couple of days later to let me know the stone would be delivered on a smaller truck than originally planned.

I admit to getting a bit edgy on the day of delivery because by mid afternoon the stone hadn't turned up - I know they said it could be any time between 9am and 6pm, but nevertheless I was still nervous. So I rang up and the lady I spoke to said she'd find out the status of my delivery and call me back. About ten minutes later she did call back and let me know the granite was definitely booked out for delivery.

At 5:30pm it arrived. It was delivered by a chap on his own so I helped him to unload it from the truck, for which he was very grateful.

My wife and I have now unpacked the pallets and put the stones in the back garden.

I'm happy to report there was very little damage to any of the paving stones - a couple of minor chips to some edges, but nothing else.

Just have to wait now until we get then put down!

On my experience I can't fault Paving Stones Direct and would recommend them.

Do not use this so called 'company'. Rude arrogant staff/owners. Appauling customer service. Placed an order paid in full a week ago for a scheduled delivery on a friday. Job dug out and ready to go friday comes no delivery. Rang and spoke to a totally useless woman who said they had been delivered to another customer instead??! Seriously what kind of company is quick to snatch your money then delivers your products to someone else? I smell a rat, a big whopping one!!Supposedly refunded us and then told us to go down to the yard today to sort this mess out. Got there and the man told us the woman who was on the phone the day before hadnt turned into work today because hed told a lie to customers (meaning us)?! And this is our problem because?! Shouldnt lie to customers then really pal!! Started swearing and being totally arrogant and rude. We promptly left never will we go back here again or recommend them to anyone. Sooner they cease trading the better. True what they say pay cheap pay twice which we have learnt thanks to this 'company'. Id rather pay that bit more somewhere else for good customer service and for deliverys to come when they say there coming!

Ordered 105/3 crates of smooth mint sandstone slabs described as ‘premium’ and over 30 of them were delivered damaged to us. Company originally wrote to us and said they would “definitely replace them” and by telephone then arranged a delivery date - but then changed their minds and said they would only replace 7 ?! Saying that we should use the damaged slabs for cuts, but I don’t even have enough full good slabs to finish the patio now!
I will be seeking legal advice, reporting them to trading standards and asking my credit card company to cancel the payment.

Fast delivery however, the company used for delivery was palletways and they were rude with no confirmation of delivery. I've reviewed them on here too. Also, I ordered a second lot to finish my project but about 50% of those slabs weren't fully square on the short sides so couldn't be used for laying. The machine during manufacturing must have been off centre when cutting, from the the source.

But the slabs I bought were cheapest here and look totally amazing. So happy with the finished product!

Order with caution. Absolutely refuse to drive over gravel or unload unless on tarmac or concrete. Only gave me one option as i do not live on a main road and have a cobbled yard that was to cancel my order. I do not live in a difficult place to access. Very frustrating experience.

Thank you for all of your help. Very approachable and the product is great and a sensible price.

delivered on time,quality was excellent,customer service polite and friendly.

Hassle free .fast delivery excellent price. Ordered 2 patio packs a couple of the pavers were unusable but was still happy with order . Had lots of positive comments to how lovely the patio is . I have recommended pavingstones to lots of friends and will keep on doing so. We had the Indian slate and we couldn't be happier with the end result so thankyou pavingstones from a very happy customer .

Definitely recommend Paving Stones Direct. They are very prompt with replies and customer service is great. Product is perfect without any cracks or chips. The prices are competitively priced, cheapest as I order over 96 m2 Sawn Mint, my patio looks lovely. I will be using them again shortly for my driveway. Thanks everyone at Paving Stones Direct.

Orderd 2 packs of the rainbow sandstone from paving Stones Direct last summe, the stone is amazing and the quality was perfect.

If you are looking for a honest company to supply you paving stonss these are the guys.