Paving UK Reviews 

569
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward ordering process and responsive support staff who assist with requests. Many buyers praise the high quality of the paving slabs, noting that products often arrive well-packaged and in great condition. However, some customers also noted frustrating issues regarding unexpected delivery delays, missing items, and poor communication from the shipping network. A few people additionally mentioned receiving damaged, chipped, or cracked items due to transport mishandling or tight packaging. Others experienced difficulties when trying to arrange replacements or dealing with unhelpful driver placement policies.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while many consumers received their... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the excellent quality, secure... See more

Order

People report ambiguous experiences with order, as many reviewers highlight a simple online process and quick... See more

Quality

Users describe positive interactions with quality, noting that the materials generally arrive well packaged... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the helpful sales team and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After initial issues, 60 % of the slabs were lovely and the others were collected and refunded pro rata. We could have had replacements instead of refund but reduced area paved rather than wait as had... See more

Rated 4 out of 5 stars

Clear website to make choices. Simple ordering format and decent delivery. Getting updates on delivery times wasn't particularly easy but the staff at Paving UK helped by getting in touch with the del... See more

Company replied

Rated 2 out of 5 stars

Order did not arrive on selected date even though it was on the email from the company. I was not advised that they were not bothering to deliver. No calls or emails. I had to call the sales departmen... See more

Company replied

Rated 2 out of 5 stars

Two issues: The most important was the delivery packaging. The 212 setts were delivered loose in a tonne bag with no attempt to stack or otherwise protect edges. This resulted to many being... See more

Company replied


Company details

  1. #21 of 21 best companies in Natural Stone Supplier
  2. #70 of 70 best companies in Garden building supplier
  3. #14 of 15 best companies in Landscaping Service
  4. #69 of 69 best companies in Landscaping Supply Shop
  5. #25 of 25 best companies in Paving materials supplier

Written by the company

At Paving UK, we're passionate about helping customers create outdoor spaces they'll love. Whether you're laying a new patio, transforming a garden, or completing a larger landscaping project, we offer an extensive range of porcelain paving, natural stone, block paving, edging, and landscaping products to suit every style and budget. Every product is carefully selected for its quality, durability, and value, giving you confidence in every purchase. As a family-run business based in the West Midlands, we've grown from a trusted local supplier into one of the UK's leading national paving retailers. By importing premium porcelain and natural stone directly from carefully chosen manufacturers, and holding over 100,000m² of stock, we're able to offer competitive prices and fast nationwide delivery. We're also one of the few national suppliers to offer Split Packs, allowing you to order the exact quantity your project requires, reducing waste and unnecessary cost. We're committed to making your experience as straightforward as possible, from choosing the right products to receiving your order. Our knowledgeable team is always on hand to provide honest advice, answer questions, and help you find the perfect paving solution. Whether you need product recommendations, order support, or guidance for your project, we're here to help every step of the way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(569)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

kandla grey smooth…mixed size

Ordered a sample of kandla grey smooth sandstone which I received in good time. I was pleased with the product however I found when comparing prices from other companies that the paving uk product was at least £4 per sq mtr more than some of its rivals which leaves me with having to buy the product from them

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Pay for their 10% spillage.

I ordered 52 slabs, they sent 52 but with 3 broken ones. they do not want to replace it..saying it was below spillage factor of 10%..broken slabs had to be 6 before they can replace it..so basically if you only need 20 slabs you have to order 22 becaue they might break 2 during delivery..

13 June 2025
Rated 5 out of 5 stars

BGP top for price, quality and delivery.

I've used BGP three times in the past 3 months and the service, delivery and quality of goods has been excellent. Price point is highly competitive but it's the quick turnaround from order to delivery which did it for me. We've had hundreds of Kandla Grey sandstone slabs delivered for our project and not one single broken slab yet! Big thanks to the BGP team.

1 June 2025
Paving UK logo

Reply from Paving UK

Hi Olly,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Excellent service

Palette of stones arrived on time. We live on a very steep road making close delivery difficult, but driver very helpful and used trolley to transfer to our house . Stones all on good peer - none broken- and lovely color. We also bought some jointing compound but unfortunately the wrong colour was delivered. However, I contacted BGP and they immediately replaced, no quibble. We were very satisfied with our purchase and service

16 May 2025
Paving UK logo

Reply from Paving UK

Hi James,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Ordered some Kandla grey sandstone…

Ordered some Kandla grey sandstone coping/steps. A beautiful light grey, just as advertised. Arrived on pallet very quickly with none broken. Very pleased. Would definitely recommend Buy Garden Paving for a quick and hassle free shop.

2 June 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Bev,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Brilliant service best price about…

Brilliant service best price about ordered on before bank holiday came exactly on the day they said it would I’ve already recommended them to a few mate excellent service thank you

27 May 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Kevin,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 5 out of 5 stars

Good quality porcelain slabs

Good quality porcelain slabs. Nothing broken/damaged out of two full pallets. No issues with delivery either

17 May 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Charlie,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 1 out of 5 stars

Large order of Paving never arrived

Large order of Paving never arrived. Had patio layers arranged for weekend. No contact and they are closed for weekend. Ridiculous waste of time.

30 May 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Paul,

We appreciate you taking the time to leave a review.

We understand how disruptive it is when a delivery doesn't arrive as expected, particularly when you've arranged installers and set time aside for the work to be carried out.

Reliable delivery and clear communication are priorities for us, and we'll use your feedback to review how situations like this are handled going forward.

Kind regards,
The Paving UK Team

Rated 5 out of 5 stars

Totally professional service

Totally professional service, easy to order and delivery was on time. Top quality products at great prices. Have used before and definitely will be using again. Can't recommend enough.

21 May 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Ian,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 1 out of 5 stars

Placed order and paid for materials.

Placed order and paid for materials.
Day before delivery was emailed to say that they now didn't have them in stock. WAs told they had some by a lady on the phone and she would get back to me. 24 hours and another 4 phone calls to ask what was happening I was told that "we are all busy"
How they can be that busy with an attitude like this is incredible.
All I wanted was an answer.
Just asked for my money back, re ordered from another supplier that delivered within 48 hours

5 May 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Stewart,

Thank you for taking the time to leave your review.

We appreciate how frustrating it must have been to learn the materials were unavailable so close to your delivery date, particularly after your order had already been placed. We also recognise that you were looking for clearer communication and quicker updates from our team.

Stock availability can occasionally change, but we know how important it is to keep customers informed and provide timely updates when it does. Your comments have been shared with the team as we continue to improve both our communication and ordering processes.

Kind regards,
The Paving UK Team

Rated 5 out of 5 stars

Great product for price

Great product for price

27 March 2025
Unprompted review
Paving UK logo

Reply from Paving UK

Hi Krystian,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

Rated 2 out of 5 stars

Damaged packaging and extra work to clean them up

I ordered two palettes of porcelain tiles. The packets came tightly wrapped in cardboard and nylon, from what I can see the tiles are good and only a couple of broken tiles, which is great. Now to the not so good points- the tiles and the packaging were soaked in some dark smelly liquid, I don’t know if it’s dirty rainwater, but when I removed the nylon cover the whole pallet reeked. The cardboard was falling apart from the tiles and they were difficult to handle. When the cardboard packaging dried up it became even worse as you couldn’t scrape it off from the tiles. There were also big mould stains on most of them. I contacted BGP to complain but they advised me that the cardboard pieces can be washed off and there’s nothing they can do as they store the tiles outdoors. I appreciate this advice but Washing each individual tile before laying them is a laborious process as they are quite big and heavy. If I knew the state the tiles came in I would probably made a different choice. Also, I didn’t notice, (and still I am unsure if ) the tiles have pattern. I laid about ten tiles when I noticed on one of the damaged cardboard boxes that there is a pattern which can be followed by an arrow sign on the back. Would have been nice to have that information before I started.
Having said all this I really hope that they are good quality tiles and will last.

27 April 2025
Rated 5 out of 5 stars

Great price great coms delivered on my…

Great price great coms delivered on my chosen date at 10am positioned exactly as I needed great driver
There was some damaged / broken slabs out of 80 there was 4 broken but I can get 1/2 cuts from them so in all 2 lost from order, so 2.5% which from my 10% over order is I think good so far, at 63 it’s my first time laying a patio so I’ve done the YouTube university and being a carpenter ( retired ) I’m sure I can take my time and hope fully do a good job, I’ve got all the time in the world so once I start I’ll just plod on I’m sure it will turn out good
But as for the slabs and delivery buying process 5 stars

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great job by Paving UK!

Very straightforward process from ordering to delivery, and came with a very helpful delivery driver. Quality product that was very competitively priced. Would recommend this company.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and when we needed a…

Excellent service and when we needed a replacement, through no fault of theirs, they replaced next day with minimal fuss. Would definitely use again

18 April 2025
Paving UK logo

Reply from Paving UK

Hi Nigel,

Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.

We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.

Kind regards,
Buy Garden Paving Team

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