Pawrade Reviews 7,087

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making the entire process smooth and seamless. Many people highlight the excellent customer service, noting quick responses, clear communication, and a genuine care for the puppies and their new families. The overall service is frequently described as efficient and reassuring, with many consumers appreciating the user-friendly experience and the thorough profiles of available puppies. However, some customers experienced issues such as slow communication or receiving conflicting information from different agents. A few people also reported concerns about the health of their puppies upon arrival, including ear mites or genetic health issues that required veterinary attention. There were also isolated complaints about the demeanor of some staff members.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the puppies... See more

Service

People report positive experiences with service. Customers frequently praise the excellent communication,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and responsiveness... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, seamless, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more

Company replied

Rated 5 out of 5 stars

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more

Company replied

Rated 5 out of 5 stars

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more

Company replied


Company details

  1. Pet adoption service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I received all the information to…

I received all the information to purchase my puppy from a good breeder. No puppy mills, no scammer. Good customer service every step of the way from reserving a puppy to delivery to my home. It's quite a process but, we'll worth it. It's the safe way to purchase a puppy. Yes, it cost a bit for a new puppy and travel but, you can rest knowing you have made
a good choice.

12 May 2026
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Reply from Pawrade

Hey Brennie, thank you so much for the kind words. We are so happy to hear that we were able to do such a fine job helping you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

We just got our puppy and he’s…

We just got our puppy and he’s wonderful. Very happy, healthy, frisky and alert. Pawrade was wonderful to work with. Thank you so much!

13 May 2026
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Reply from Pawrade

Hey Christina, thank you for choosing Pawrade and best wishes for many fun filled days to come with your new best buddy.

Rated 5 out of 5 stars

Every Pawrade employee I had contact…

Every Pawrade employee I had contact with was helpful and courteous. I did my vetting to ensure I wasn't being scammed. There are multiple safe guards in place to ensure I received the puppy I purchased. Even the Puppy Express people were great. I have had my puppy for 1.5 weeks now and he is a happy healthy energetic little guy. He is a delight!!

1 May 2026
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Reply from Pawrade

Hey Cathy, we are so happy to hear that all went so well for you and your new furbaby. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

The company was Amazing!

The company was Amazing in letting me know when the Puppies would be coming how long the transport was going take. The staff was Amazing! I did purchase 2 Beautiful German Shepherds.

13 May 2026
Unprompted review
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Reply from Pawrade

Hey Raquel, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pups for you. Best wishes.

Rated 5 out of 5 stars

A loving new fur baby rated 10/10

From selection, purchase, and delivery of our newest family addition my experience has been 100% satisfaction. Our latest fur baby Miss Hannah arrived right on time, and immediately made herself at home. Her vet appointment was today and her assessment was A+ according to our vet. Thank you, we look forward to introducing her to our retirement community where we hope to use her as a visiting fur companion for our Assisted Living and Memory Care residents. Doug S., RN

5 May 2026
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Reply from Pawrade

Hey Douglas, thank you so much for the wonderful and detailed review. We are so happy that you are so happy. Best wishes.

Rated 5 out of 5 stars

All of our expectations were met exceeded…

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions regarding puppy to having puppy express deliver to my front door! Thank you

11 May 2026
Unprompted review
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Reply from Pawrade

Hey Keith and Doris, we are so happy to hear that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

We had just lost our 18 year old pom…

We had just lost our 18 year old pom and my husband was really missing his buddy. We kept getting suckered by false leads and were worried that it might be the same with Pawrade. We are delighted by how wrong we were. Lincoln is soon 5 months old, healthy, happy and just the sweetest boy ever!! Thank you!!

9 May 2026
Unprompted review
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Reply from Pawrade

Hey Janell, we are so sorry to hear about your loss. And we are so happy that you chose Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

The transition was seamless

The transition was seamless, the dog was perfectly healthy, and he obviously has been well cared for.

2 May 2026
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Reply from Pawrade

Thank you so much for trusting Pawrade to help you find the perfect pup for you. We are so happy to hear that all went so well. Best wishes.

Rated 5 out of 5 stars

PawRade is an excellent company!

PawRade is an excellent company! They made the entire process simple and easy from beginning to end!

2 May 2026
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Reply from Pawrade

Hey RaeAnn, Thank you for the kind words. We really do try so hard to make the process smooth and stress free. Best wishes.

Rated 5 out of 5 stars

Our new puppy is the sweetest boy ever

Our new puppy is the sweetest boy ever! The entire process was so easy; and pick up was informative and efficient. We can tell our pup came from a loving breeder as his demeanor couldn’t be any better, and he is already responding to commands and potty training a week in. We can’t recommend Pawrade enough to find your new furbaby.

1 May 2026
Unprompted review
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Reply from Pawrade

Hey Gwen, we are so happy to hear that all went so well for you and your new furbaby. Thank you for trusting Pawrade and best wishes.

Rated 4 out of 5 stars

Organized but it is a bit confusing at first.

This system was a little confusing at first because you are contacted by different people for different things. However in the long run someone is always aware of your adoption and if they cannot answer a question, they will find the answer for you. Very good communication between areas of service in Pawrade plus Im very thrilled with my new puppy.

1 May 2026
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Reply from Pawrade

Hey, Kathleen, we do apologize if our process was a bit confusing for you. We do have some different folks that all work together to make sure the process goes smoothly. We are so happy that all went well for you and your new furbaby. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Everything went just as described

Everything went just as described. I couldn’t be happier with my new puppy and the job Pawrade did in helping me through the process.

1 May 2026
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Reply from Pawrade

Hey Kathryn, we are so happy to hear that all went so well for you and your new furbaby. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

We just got our first puppy in 30 years…

We just got our first puppy in 30 years from Pawrade and they were absolutely great throughout the process! Great communication, information and follow up after we brought our pup home. Highly recommend Pawrade if you are looking for a new puppy!

25 April 2026
Unprompted review
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Reply from Pawrade

Hey Dan, thank you so much for the kind words. We are so happy that you chose Pawrade to help you find the perfect pup for you.

Rated 4 out of 5 stars

Good legit company

Pawrade is a good company;however, a few things I did not like was they seemed to take longer to get back to questions I had after me paying for my puppy and it took 15 days from the date I paid for him till getting him. After the transporter picked him up from the breeder they got him here in one day which was amazing with it being over 900 miles.
Overall I would recommend them still. They are a legit company & did do everything they said they would. I now have my new best friend that I am absolutely in love with.

8 May 2026
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Reply from Pawrade

Hey Jacqueline, thank you for your honest feedback and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Professional and Trustworthy

From start to finish, our experience with Pawrade was nothing short of EXCEPTIONAL! Truly exceptional in every way.

The customer service was outstanding, and the entire team was always one step ahead—keeping us informed, answering questions, and making us feel completely at ease throughout the entire process. Purchasing a puppy can feel overwhelming, but Pawrade made everything smooth, trustworthy, and exciting.

We were connected with top-notch breeders, every transaction felt safe and professional, and now we are a very happy couple with our new fur baby! 🐶❤️

None of this would have been possible without the excellence and care of Pawrade. We are beyond grateful and will absolutely be recommending them to our friends and family.

Thank you, Pawrade, for helping make our dreams come true!

8 May 2026
Unprompted review
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Reply from Pawrade

Hey Kathleen, thank you so much for the wonderful and detailed review. We are so happy to here that we were able to do such a fine job with helping you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Our experience with adopting a new…

Our experience with adopting a new puppy was all new to us. We’d been searching sites for adoption, rescue or rehoming of dogs for a long time before we came upon the picture of the new little man of our dreams on the Pawrade.com site.
Through researching this site, we gathered valuable information and insights on the many breeds and their traits and advantages or challenges when making a good choice for us.
The pictures were adorable, the descriptions were sweet, the details of heritage and physical specifics were detailed, background was thorough and their representation was impressive.
When contacted on March 10, to inquire about more details and specifics, the response was immediate and personal. As discussions continued, we developed a friendly relationship with the staff and received referrals for the processing of our next steps. These steps included references, ours and theirs, payment confidentiality, adoption confirmation, contract completion and travel scheduling.
We were gently guided through each step, As if we were friends or family already. We felt informed, welcomed, supported and ready, by all who provided input.
He arrived at midnight on April 1st. The delivery was prompt, the distance was long, the transition was efficient, the puppy was happy and the personal attention to his welfare was evident. He came with everything we expected and also some kind gestures of comfort, like treats, his familiar blanket and toy, that we didn’t expect. He even smelled good!
Throughout the entire process, we were treated with respect and courtesy. It became a mutually beneficial experience, much more than a business exchange. And follow-up regarding his welfare and ours continues through Pawrade’s sincere inquiries.

1 May 2026
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Reply from Pawrade

Hey Marie, thank you for the wonderful and very detailed review. We are sure that anyone trying to decide where to get a new pup will find it very helpful. We are so happy that you chose Pawrade and that we were able to do such a fine job for you. Best wishes.

Rated 5 out of 5 stars

A Perfect Puppy and Experience.

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately I discovered Pawrade and felt confident they are legit and guaranty no puppy mills. My experience from beginning to end has been smooth and seamless. Everyone I dealt with at Pawrade was more than helpful and quick to respond to all my questions. My puppy is beautiful, healthy, and a little spitfire, we are in love! I would highly recommend Pawrade!

1 May 2026
Unprompted review
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Reply from Pawrade

Thank you so much for the wonderful and detailed review. We are so sorry for your loss and so happy that you chose Pawrade to help you find another furry family member. Best wishes.

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