Pawrade Reviews 7,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making the entire process smooth and seamless. Many people highlight the excellent customer service, noting quick responses, clear communication, and a genuine care for the puppies and their new families. The overall service is frequently described as efficient and reassuring, with many consumers appreciating the user-friendly experience and the thorough profiles of available puppies. However, some customers experienced issues such as slow communication or receiving conflicting information from different agents. A few people also reported concerns about the health of their puppies upon arrival, including ear mites or genetic health issues that required veterinary attention. There were also isolated complaints about the demeanor of some staff members.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the puppies... See more

Service

People report positive experiences with service. Customers frequently praise the excellent communication,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and responsiveness... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, seamless, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more

Company replied

Rated 5 out of 5 stars

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more

Company replied

Rated 5 out of 5 stars

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more

Company replied


Company details

  1. Pet adoption service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent experience....

My experience with Pawrade was excellent. I had many questions and everyone at Pawrade was very helpful & responsive.
This proved to be the most secure way to find & purchase a healthy puppy.

30 April 2026
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Reply from Pawrade

Hey Sharon, we are so happy to hear that all went so well for you and your new furbaby. Thank you for choosing Pawrade and best wishes.

Rated 5 out of 5 stars

Pawrade was amazing

Pawrade was amazing! I definitely recommend.

7 May 2026
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Reply from Pawrade

Hey Cristiane, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Pawrade gave me peace of mind

Pawrade gave me peace of mind. I felt confident that this was not a puppy mill, and that the breeder was vetted! The entire process from purchase to picking up our fur baby, was an incredibly comfortable safe experience. Our puppy was checked out by our vet. The vet was so impressed with the good tally, and the strength of our new puppy. He wants to use Pawrade, for his next purchase of a shitzu.
There were zero issues with our new fur baby, Ruby!! She had adapted well, and quickly to our family! Pawrade is a trusted was to purchase your new fur baby!! The service was quick to respond to my questions, the staff was incredibly helpful to walk me through the process. Very impressed with all the help and guidance to make this an easy entry into our family with, Ruby. The breeder is top notch, and has bred an amazing puppy! Thank you to the breeder as well. Quality, smart and pre trained for us! Ruby is comfortable in her crate, goes potty outside, eating well, and sleeps through the night already !
Thank you Pawrade
Very happy!🐶🐶🐶🐶
Kathleen
Alexandria, Ky

7 May 2026
Unprompted review
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Reply from Pawrade

Hey Kathleen, thank yo so much for the wonderful and detailed review. We are so happy that you chose Pawrade and that we were able to do such a fine job helping you find the perfect pup for you.

Rated 5 out of 5 stars

Super easy

Everything went well and was super easy. There was plenty of communication throughout the process that made feel better getting a dog from far away. Puppy arrived right on time, and was ready to be part of our family.

5 May 2026
Unprompted review
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Reply from Pawrade

Hey Chris, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

The professionalism of the whole…Best Company and best puppy ever, my true ❤️!

The professionalism of the whole company. The great communication from start to finish. Probably the best or least one of the best company I have dealt with. If I had dreamed of perfect puppy for me Chanel is perfect! My vet gave her an A+ for perfect tiny toy poodle! Love her greatly, she loves everyone but when she hears my voice she perks up to see what I am doing! Can’t go anywhere without people stopping me to see her! Absolutely ❤️ Chanel!

30 April 2026
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Reply from Pawrade

Hey Jan, thank you so much for the wonderful review. We are so happy to hear that all went so well for you and Chanel Best wishes.

Rated 5 out of 5 stars

You kept in touch with me at all times

You kept in touch with me at all times, including a quick response rate on my numerous questions. The staff was friendly and knowledgeable. They reminded me of various items I needed to ensure my new puppy was delivered safe and happy. This review also includes the wonderful delivery service and their staff. I was connected with their location at all times through a phone app, and that was comforting and exciting at the same time. Overall, I am very pleased. She's a special little lady...

30 April 2026
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Reply from Pawrade

He Delaney, thank you for the wonderful review, and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

The process was very simple.

The process was very simple from the beginning to the end. My father adopted a Shetland sheepdog, and a month later I was able to adopt his brother from the same breeder. Both dogs have been amazing. It’s been an awesome bonding moment for both the puppies and my father and I. I would highly recommend Pawrade.

2 May 2026
Unprompted review
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Reply from Pawrade

Thank you for the kind words. We really do work so hard to make the process smooth and stress free for our clients. best wishes to your family and your new furry member.

Rated 5 out of 5 stars

From the beginning comicatipon was…

From the beginning comicatipon was right on text,email and calls. Once our new pup was ready to come home transportation was setup. A team of two drove our pup from Missouri to Rhode Island (Aaron and Karen). They were in contact through an app with updates the entire time.

6 May 2026
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Reply from Pawrade

Hey Michael, thank you so much for the kind words and thank you for choosing Pawrade. Best wishes.

Rated 5 out of 5 stars

There were several areas that I…

There were several areas that I appreciated but most of all I appreciated the levels of communication for the interest through purchase… the quick responses to all of my questions and the commitment to responding to all of my concerns!

29 April 2026
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Reply from Pawrade

Hey Jessica, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 1 out of 5 stars

Cute, but be careful of genetics

Edit: Sure I received a refund for the price of the puppy and I appreciate it... but now I'm paying 3x more than the puppy original price in medical bills.

I'm more disappointed that my puppy needs so much medical attention and she is not even 1yr old. Vets and dog trainer have said these issues are most common with backyard breeders or even puppy mills. Not saying this was the case, but gives me some doubt regarding her pedigree/breeder. So if you are looking to use Pawrade just do more research or look for a local vetted breeder you can talk with directly.
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I received my puppy on January. The transaction was smooth and fast. She arrived generally healthy and happy. However, her vet pointed out she has genetic health issues. So basically she'll have life long health issues and need surgery/treatments to alleviate. I notified Pawrade and made a claim. I recieved a refund for the price of the puppy, but they said that was the extent they would cover and the health guarantee is no longer applicable. The refund only covered a fraction of her treatment, so I'll be paying for the rest and I'll have to pay for any other future treatments needed for her genetic issues. I love the puppy and will provide the care she needs, but I regret buying from Pawrade. I definitely won't use them again in the future and won't recommend thier service.

31 December 2025
Unprompted review
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Reply from Pawrade

Jessica, we are very sorry that your pup developed some health issues found to be genetic. That is why we give the pups coverage for these types of issues under the Petpay Health Guarantee. We processed your claim and issued you a full refund. This is the maximum reimbursement and is clearly stated in your Reservation Agreement and within the health guarantee, all agreed to by you before purchase. We also give each customer 30 days of free Metlife Coverage for additional protection. It is then up to the customer, no obligation, to extend this coverage or choose coverage from an insurance company of their choosing. While we are very sorry that your pup has health concerns it is important to note that we stood by our Health Guarantee and promptly issued the maximum coverage reimbursement.

Rated 5 out of 5 stars

Aaron and Karen did an excellent job…

Aaron and Karen did an excellent job bring our new girl home. Thank you and be safe out there.

6 May 2026
Unprompted review
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Reply from Pawrade

Hey Mike, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Pawrade/Professional/Puppies

Pawrade was very professional which gave me the confidence to find the perfect puppy!

6 May 2026
Unprompted review
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Reply from Pawrade

Hey Jayson, thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

From the first communication until drop…

From the first communication until drop off, everything went smoothly. Everyone I spoke to was helpful and kind. Thank you for our new addition.

6 May 2026
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Reply from Pawrade

Hey Lori, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

PAWRADES IS THE BEST We Pawrade’s in…

We were very pleased with Pawrade’s in adopting our mini dachshund, Beethoven. From the very first inquiry to the transport our every concern was answered. We are now the proud owners and it has brought lots of happiness to our home. Our puppy arrived to our home in wonderful condition and seemed very happy. In I highly recommend this organization to anyone looking for a new pet.

25 March 2026
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Reply from Pawrade

Hey Evelyn, we are so happy to hear that we were able to do such a fine job with helping you to find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

From the first interaction with pawrade…

From the first interaction with pawrade I was extremely impressed with their professionalism. I was continuously updated on the stages of purchase and the process was smooth and simple.

1 May 2026
Unprompted review
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Reply from Pawrade

Thank you so much for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you!

Rated 5 out of 5 stars

good experience

Good experience

5 May 2026
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Reply from Pawrade

Hey Danny, short and sweet and we will certainly take it. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Great Experience

Good Communication, direction. Everyone we have worked with through the process of acquiring our puppy has been really great! Breeders have also followed up with us and provided their contact information in case we have any questions or concerns.

28 April 2026
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Reply from Pawrade

Hey Deb, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic! Everything was a decribed except for one thing my puppy was cuter in person. Everything down from helping me to find the right puppy to answering all of the questions I had. Pawrade was very responsive before, during and after the purchase. Well worth in my mind. Would highly recommend to anyone in search of a new family member!

30 April 2026
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Luke, thank you so much for the wonderful review. We are so happy that we were able to help you find the perfect pup for you. Best wishes.

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