PAX Labs Reviews 

PAX Customer Service is outstanding! I have bought 3 of them and unfortunately had to bother them for warranty service a few times, once when COVID 19 first hit. Even then after some time a replacement was able to be sent. My latest experience with PAX Labs was this week, and received A1 service. It was processed within a day and UPS brought it today, Saturday. I forgot UPS did Saturdays. PAX couldn't be doing a better job!

PAX screens saids it comes with 3 but only gave me 1. False advertisement

The Pax 3 device I bought yesterday is junk. I tried 4 times to vape flower only to be frustrated beond belief. Then the metal part of my concentrate thing separated from the rubber part. The instructions were vague and incomplete AND SMALL PRINT. Really? The battery is insufficient. This was not worth my money $249.99.

Ordered a Pax 3 more than two weeks ago and it has not even shipped.

I contacted customer service to ask when the item would be shipped and to cancel it if they did not have a timeframe. They replied and did not respond about the shipping time nor the refund. They just give some lame spiel trying to blame the mail curriers - even though they have not even shipped the order nor given any tracking information to me. They completely ignored my questions about both the shipping and a refund!

Do NOT recommend buying through this company!!!! TERRIBLE service. I paid $200 though, and they’re happy to keep the money and ignore the customer.

After three weeks, no real response from customer service and leaving this review Pax finally sent me a confirmation email saying they cancelled my order. Let’s see if there actually issue a refund. Terrible customer service!

Customer no service. Place an order and items are missing? You’re screwed. Worst customer service I’ve ever encountered.

Terrible customer support. They give customers the run-around, and that’s if they actually bother to reply. For international customers, it’s a nightmare to deal with this company. They hold other countries hostage to draconian US policy. As a EU resident, they require I verify my age (ok, is what it is), but then only allow me to register with US information, and that’s when trying to use the European website! These clowns have zero clue what they’re actually doing. They make low quality products that break easily. I’m just trying get the charger replaced and they’ve turned it into an ordeal that is taking months to resolve.

my PAX 2 doesn't work, and customer "service" won't talk to me b/c I find no serial number (even using a magnifying glass)
Sorry I wasted my money
WC

Bad experience with customer service. I've been waiting over a week for my order and it hasn't even shipped and they can't cancel the order. So I'm just waiting for them to pack my order the ship it just so I can send it back. I've seen other reviewers with the same experience so this seems common so just find somewhere else to buy.

I purchased a PAX3 2 years ago there was a problem I had with it. I got in contact with customer and was connected by Rachael. She was brilliant within a day of provided her with the problem she replaced my pax. I was expecting to jump through hoops sending it back etc.etc. none of that.

I bought a Pax 3 and it works great but when I tried to clean it with the equipment provided it wouldn’t go through. The pipe cleaner is too bendy to go through such a long thin hole. I ended up putting a wooden skewer in there and getting it stuck and breaking it. So I bought another one. The blue lights went funny and they sent me another one. It was fine for maybe six weeks until I couldn’t clean it with the pipe cleaner again and got a wooden skewer stuck in there again! The cleaning process is no good. This has a ten year warranty and that is the only reason I was willing to pay such a large amount but I’ve gone through three in six months. And now that I have sampled some cheaper alternatives I know that the price for the Pax 3 is not justified. Also, it is seriously heavy - you could literally beat someone up with it!

The best dry herb vape out there, Great vapour, great battery - Amazing customer service, if you are looking to quit smoking this is the answer; I own a Firefly and a crafty + both are excellent products, but the PAX 3 wins on so many levels. The oil that collects in the mouthpiece is a gift from nature, enjoy it;

As other people have said, horrible experience. It's been weeks and I still don't have my package. I'm wasting my time emailing back and forth with a representative who's just buying more time. They don't want to give me a refund. Save your money. Stay away.

Okay I verified my age only to show how you lost a Customer. I've been waiting a week for my purchase only to find out it hasn't shipped yet due to me not verifying my age wich is understandable, but there was no issue or age verification to have my card charged right away. It would be nice for a company to hurry with your purchase as fast as you charge and take payments, it took me emailing you to find out what the hold up was a week later. Question are their many underage children running around with credit cards in the US ? and what kind of verification process is me just typing my name and birthday total waste of time. Cancel my order at once no need for it now went with another company's product and they already sent tracking number the day after order placed and will be here tomorrow that's the way to do business. This will be posted to many review sites along with your response


And their response from this email I sent February 22,2022 was a tracking number for the order. So I guess they are not canceling my order. The company is horrible can't get in touch with anyone, and emails are just ignored, and it looks like fro other reviews the product sucks, not surprised by the way they do business.

After owning the PAX 3 for over a month now, It continues to not produce any vape. I have done troubleshooting with the company, and instead of helping me, they claim that my CBD product is too dry, even though I have vaped it through a Mighty+ and there is plenty of vape! They are also extremely particular about how you grind your product and pack it into the device, and also how you draw air through the device. If you are going to purchase a PAX 3, you might as well flush your $200.00 + down the toilet. At least you will have the pleasure of watching it swirl around before it goes into the sewer pipes! This product is a piece of garbage and the customer service sucks! They do not even provide a phone number to reach them on the website. You have to submit an online form and wait for days before anyone will contact you. Do yourself a favor and spend the extra money and buy a Mighty or Mighty+. The PAX 3 is a useless piece of junk.

After reading reviews on trustpilot i was feeling rather worried when my beloved pax3 stopped working after about 2 and a half years of heavy use. Fortunatley my personal experience was quite different to the majority of the other reviews.
Firstly can i say that my pax3 has been abused, its been used as a daily driver, its been dropped down cycling paths while travelling at speed, its been bashed against a hard surface to empty its contents thousands of times (sometimes on concrete), i use the end of a knife to scrape out the residue too and its covered in scratches and small divets on the end that you can feel. Despite the abuse, its survived with little to zero issues since i had it. When it stopped working, it was not after a major incident or dunk in any water that would lead me to believe i had broken it. I simply used it at night and it failed to work in the morning. I assume there was a problem with the heating element or battery as it has been used a lot in its lifespan.
I emailed the pax warranty address and explained the situation, they were very quick to reply initially, about 24hr or so. Soon after they asked for a video and a mailing address and confirmation of serial number. After a handful of back and forth communication they agreed that they would send me a new device, no choice of colour, black only and i was happy with this.

Bought my pax 5 weeks ago and after charging it overnight ,it stopped working. I contacted the costumer service and they decided it was accidental damage and there's no warranty for that . Super disappointed

PAX has a no refund/return policy. It's build on marketing gimmick that's why when I bought my Pax2 and after using it once, I realized it's not what I wanted and I asked them to return but they said they have no returns policy in USA. They don't even trust their own products, that's how bad they are.

Bought a Pax Era a month ago. Battery doesn’t last a week (with only a few sessions a week). My friends identical
unit runs for a month or more. Customer service says battery isn’t covered, no fix or replacement. Completely unserviceable, attempted to fix my previous pax 2 unit (which lasted three years). Disappointed with customer service and quality control to say the least.

Terrible company, at first I was excited because they said they would replace my device. That quickly faded when the replacement device didn't work at all. A overpriced product that doesn't last 1 year, then when they ask for a video demonstraion of the device not working they pretend to see things that are not there at all.. Buy anything but from these people.

Pax 3 is NOT a distillate vape despite being advertised as one. Leaks everywhere. After multiple back and forth emails with Pax, their response is I shpould be cleaning it after EVERY SINGLE USE and supplied me with a discount code for extra parts. Like a sucker, I bought them and now I just have way more small parts that are caked with resin. I have stained multiple pairs of shorts with leakage. Do not buy as a distillate vape