Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
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Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
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you try logging on absolute joke, every time i try to log on with face recognition from original set up cant, reset password joke have to scan QR code how when its on my phone, now deleted APP, why... See more
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My company uses Payescape for Payroll, HR and scheduling. I joined after it was selected and I must say the team have been fantastic to liaise with. The integration between systems allows us to speed... See more
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Company details
- Payroll Service Provider
- Accounting firm
- Business-to-Business service
- Financial Institution
- Human Resource Consulting
- Non-bank financial service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.5
Excellent
164 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are a great Company to work with
They are a great Company to work with, all very helpful and supportive in resolving any challenges that come up from time to time. Nothing is too small - recommend them!
3 July 2025
Unprompted review
Reply from Payescape
Hi, thank you for your wonderful review and recommendation
We are glad that you find the team helpful and supportive, we will pass your feedback on to the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Kerry Anne is always a pleasure to work…
Kerry Anne is always a pleasure to work with, a great support and always friendly and happy, resolving all issues I throw at her ! even if its in her own time, which is most appreciated.
26 June 2025
Unprompted review
Reply from Payescape
Hi, thank you for your wonderful review
We are pleased that you are happy with our level of support and that you have found the Kerry a pleasure to work with. We will pass your feedback on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great payroll provider
I have always enjoyed working with Payescape, especially Elizabeth who is always on hand for help and support. She has been a joy to work with for the last 2 and a half years and I would strongly recommend as a payroll provider
27 May 2025
Unprompted review
Reply from Payescape
Hi, thank you for your wonderful review and recommendation of our services.
We are pleased that you are happy with our level of support and that you have found the team a joy to work with. We will pass your feedback on to Elizabeth.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
When trying to log in
When trying to log in, you constantly get HTTP ERROR 400. I was already re-set about a month ago, worked ok, done nothing different, and the Error message is back.
16 May 2025
Unprompted review
Reply from Payescape
Hi,
We are sorry to hear that you have experienced problems logging in. The error you have provided suggests you maybe using an incorrect or old previously saved URL. Please try logging in using https://payroll.payescape.com/oauth/login should you have any further issues please contact our support team directly who will be happy to help.
Kind regards
The PayEscape Team
Switching to Payescape was a smooth and…
Switching to Payescape was a smooth and hassle-free process from start to finish. The whole setup was straightforward, and the transition went off without a hitch. I have to give special thanks to Shannon, my implementation account manager, who was absolutely excellent throughout. She was responsive, knowledgeable, and made the entire onboarding experience feel easy and stress-free. Great service all around – highly recommended!
6 May 2025
Unprompted review
Reply from Payescape
Hi Joanna, thank you for your wonderful review and recommendation of our services.
We are pleased that you experienced a hassle-free implementation and that you felt supported throughout the process. We will pass your feedback on to Shannon. Welcome onboard!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Valuable asset to any firm
Payescape is a valuable asset to any firm.
The instant support with high quality technical knowledge has been a key partner to our fast growing firm.
Cannot recommend Payescape enough!
28 April 2025
Unprompted review
Reply from Payescape
Hello Georgio, thank you for your wonderful review and recommendation of our services.
We are pleased that you are receiving a great service from your team here and that you value us as key partner.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business as it grows.
When I have queries they are always…
When I have queries they are always answered promptly and issues are always resolved promptly and correctly first time.
8 April 2025
Unprompted review
Reply from Payescape
Hi Michael, thank you for your wonderful review.
It is great to hear you are happy with our prompt and accurate service from the team. Many thanks.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great Company
Supported our payroll at the very last minute. They managed to get everything set up in two weeks. The team was great, especially Rebecca who supported us through the implementation process.
8 April 2025
Unprompted review
Reply from Payescape
Hi Richard, thank you for your wonderful review.
We are pleased that we were able to support you with your payroll and implementation timeline. We will pass your feedback on to Rebecca. Many thanks.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Queen
Our Account Manager Hannah was very knowledgeable, Helpful and detail oriented.
Thank you for helping me
Keep it up!
31 March 2025
Unprompted review
Reply from Payescape
Hi Glenn, thank you for your review
It is always great to hear we are delivering a helpful service. We will pass your feedback on to Hannah.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Friendly efficient service
18 March 2025
Unprompted review
Reply from Payescape
Thank you for your review
We are pleased you are happy with our service
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great service
We have a great relationship with Payescape's Payroll Operator. They are quick to respond to queries and a pleasure to work with. Nothing is too much trouble.
19 March 2025
Unprompted review
Reply from Payescape
Thank you for your wonderful review Fiona
It is always great to hear such wonderful feedback, we are pleased that you are receiving a great service from your team here. We will pass your feedback on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
We found Payescape to be very…
We found Payescape to be very professional & thorough in our dealings with them - we would have no hesitation in recommending them to anyone.
13 March 2025
Unprompted review
Reply from Payescape
Hi Richard, thank you for your wonderful review.
We are glad that you find the team professional and thorough. It's always a pleasure to hear such positive feedback and of course your recommendation. Many thanks.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Michelle & Jonny are fantastic!
Michelle is a fantastic asset to the PayEscape team. We have such a good rapport with each other that I knew when she moved roles to join PayEscape, that it would be a business based on good ethics, morals and customer-centric. When I had the opportunity to review our fully outsourced payroll solution, it was an obvious choice for me to make. Secondary to my great relationship with Michelle, is the superstar that is Jonny from the implementation team, who stepped in when our original implementation lead left the business, he picked up our build in no time and nothing is ever too much trouble for him, even though we do have quite complex needs to suit all areas of our business. His customer service is brilliant and response time is excellent. The managers within my business have all complimented how efficient Payescape are (and we are still only in the implementation phase!) The system is really easy to navigate and is wholly bespoke. We have opted for Timescape plus the fully managed payroll, and I am also considering adding the ATS/recruitment module. These 2 are absolute assets to this company and I would wholeheartedly recommend PayEscape to anybody! Thank you both for your support so far!
7 March 2025
Unprompted review
Reply from Payescape
Thank you for your wonderful review and recommendation of PayEscape
We are so pleased that you are impressed with the implementation of your solution and the service you are receiving. We will pass your wonderful feedback on to Michelle and Jonny.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Excellent Service
Melissa and Terri do a great job and provide excellent service to our business (given we are on the other side of the world). Thanks for always going above and beyond to help us deliver to a very high standard.
3 March 2025
Unprompted review
Reply from Payescape
Hi, thank you for leaving us a review
We are so pleased that Melissa and Terri have been providing you with excellent service and you are happy with the high standard of support we can provide to your business. We will pass your comments on to the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Hannah was amazing to work with you…
Hannah was amazing to work with you guys are always answering my questions and are very knowledgeable and patient with me. Thank you.
14 February 2025
Unprompted review
Reply from Payescape
Hi, thank you for leaving us a review
We are so pleased that you find the support from Hannah and the team amazing. Our service teams will always there when you need them. We will pass your feedback on to Hannah
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Ciara and Anna are ALWAYS willing to…
Ciara and Anna are ALWAYS willing to help to man UK payroll run smoothly.I appreciate their partnership.
31 January 2025
Unprompted review
Reply from Payescape
Hi LaToya, thank you for your review
It is great to hear your UK payroll is running smoothly with us, we will pass your feedback on to Ciara and Anna, many thanks!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Transition to Payescape
Our transition to Payescape was seamless. The implementation team were amazing. Would highly recommend this company if you are thinking of outsourcing your payroll.
7 February 2025
Unprompted review
Reply from Payescape
Hi Gemma, thank you for your wonderful review.
We are pleased that your transition to PayEscape was seamless and that you had a great experience with our implementation team. Thank you for you recommendation, we will pass your feedback on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Efficient & helpful
I contacted Payescape to get advice on a payroll process I was not familiar with, and throughout the process their assistance was efficient, helpful and much appreciated.
29 January 2025
Unprompted review
Reply from Payescape
Hi Wayne, thank you for your wonderful review.
We are pleased that the team were able to provide you the support and service when you needed it. It is always great the hear we are hitting the mark on providing efficient and helpful support.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
PayEscape are fantastic
PayEscape are fantastic!
Tight deadlines are always met, with minimum hassle. Our payroll consultant is highly knowledgeable, and an excellent trouble-shooter if the need arises too.
Recently our benefits were all updated, the changes were was processed on top of our usual payroll, still with time to spare, even in the face of the biggest storm (and all the local issues that caused) we have seen in years!
29 January 2025
Unprompted review
Reply from Payescape
Thank you for your wonderful review.
It is always great to hear such wonderful feedback on our teams and the service they delivery. We are pleased that we are providing a valuable and reliable service to you and your business.
Yes that was some storm!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great customer service and support
PayEscape really helped us and provided great support when we had to complete our payroll with little handover or training. A special mention should go out to Sarah from the PayEscape team who provided several training sessions on Teams and patiently dealt with our queries and guided us throughout the whole process- thank you Sarah !
23 January 2025
Reply from Payescape
Thank you for your wonderful review.
It is always great to hear such wonderful feedback, we are pleased that the training sessions provided the support and confidence you needed during your onboarding, we will pass your comments on to Sarah.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
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