Payhip - Sell Digital Products Reviews 417

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use and intuitive design, making it simple to set up and manage their online stores. Many highlight the excellent customer service, noting the quick response times and the helpful, personalized assistance received from the support team. People also appreciate the product's features, finding it a great solution for selling digital products and integrating with their existing websites. However, some people were dissatisfied with the customer service, mentioning issues with slow responses or a complete lack of communication regarding specific problems. A few customers also experienced difficulties with the website's functionality, such as broken download links or limitations in creating membership areas and multilingual support.

What people talk about most

Website

People report positive experiences with website. Many reviewers find the platform intuitive and easy to use... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the helpful, timely, and... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Product

Consumers generally express satisfaction with the product, highlighting its ease of use for selling digital... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and helpful responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lucy has been great in helping me to navigate Payhip. She has fixed issues for me when I accidentally made two store accounts, helped me with applepay setup, and has answered every question I have alo... See more

Rated 5 out of 5 stars

Let's start with what triggered this review today. I had a question over the weekend and posted it on Saturday afternoon and woke up Monday morning with the solution. Amazing response time, even bett... See more

Company replied

Rated 5 out of 5 stars

Whenever I've had a question or shared feedback with Payhip, the response time has been solid. I haven't experienced issues with the storefronts I build, so I can't speak to troubleshooting, but my te... See more

Company replied

Rated 5 out of 5 stars

I wanted to set up my own website to sell my printable math resources but didn't know where to start! Payhip was recommended to me by another resource creator so I gave it a go! I was surprised at h... See more


Company details

  1. Ecommerce solution provider
  2. E-commerce service

Written by the company

Payhip is an e-commerce platform that enables anyone to sell digital products, online courses, memberships, or online coaching directly to their audience. You can embed Payhip directly into your website or you can use our free fully customizable storefront to sell your work. Payhip takes care of everything. We're an all-in-one ecommerce solution for over 130,000 thriving creators!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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1-star

Replied to 5% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

without any notice closed accounts

without any notice closed accounts. Just need to notify the people before you do this and also review a content before publish and sell. I lost a lot of money, because the refunded without transaction fee.
not recommended for anyone who want to sell some digital products, use another platforms o create your own simple website.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Catherine was very courteous and…

Catherine was very courteous and knowledgeable when I had an issue with my site not loading. Support was received very quickly and I highly recommend Payhip for building websites, selling digital products, and more.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Kim and Lucy are lovely - a credit to the team

Payhip is so easy to use. I have only ever had to contact customer support once and spoke with 2 lovely people called Kim and Lucy. They were very polite and helped me with my query very quickly. I won't hesitate to contact them again if I ever need any help. Thanks!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Value, Great Support, Payhip is the Right Choice

I was searching for an affordable all-in-one platform where I could build a website, create and host courses, and grow a community. After comparing several options, I chose Payhip and I’m glad I did. My website was setup, but I hit a snag when my domain was pending an SSL certificate. I was initially concerned about only having access to email support, but Catherine from the support team responded within a couple of hours and clearly explained the steps I needed to take. The issue was resolved quickly and professionally, and now I’m excited to move forward and launch my shop! 👍

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Payhip is a great product

This is an excellent platform to build a professional-looking website if you have limited website design skills.
I built a great-looking website in a few hours and am happy with it.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Taking Time to Answer

Payhip is not a big company but I really appreciate how dedicated they are to their customers. I often use their 'Chat' feature to ask a question and they ALWAYS take the time to read and understand the question and then send an appropriate answer to assist with any problem. Thank you Payhip!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy I moved from Shopify to Payhip

I moved from Shopify to Payhip for my digital pattern sales and couldn't be happier. One of my biggest concerns was that all of the old product links I had posted, pinned and shared on my social media platforms over the years would no longer work. Thanks to Payhip's outstanding customer service the transition was virtually seamless. They redirected the old links to the new ones in less than a week and have responded quickly to every question I had as I made the switch. I should have made the switch sooner!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Account Deletion Without Explanation

Hello,

I would like to understand why my account was suddenly deleted without any prior notice or explanation. I’ve also tried to contact you via email but haven’t received any response.

This situation is very concerning and unprofessional. I kindly ask you to provide me with clear information regarding this matter.

My website was: www. tsempirevst .com
I’m urgently awaiting your response.

Thank you.

Best regards.

23 May 2025
Unprompted review
Payhip - Sell Digital Products logo

Reply from Payhip - Sell Digital Products

We have closed your account because one or more of your files contained a virus or malware. Your account was closed immediately to protect the platform and customers.

I'm sorry about that but we must take immediate action in these situations.

Rated 5 out of 5 stars

Best platform I've seen.

The platform is great. Simple, intuitive, and extremely feature-rich and powerful. I had a slight issue connecting my domain (turned out to be due to a misconfiguration on my part). I logged this issue with support and had comprehensive instructions within a day.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I have few products on this platform…

I have few products on this platform for about an year now. It's very easy to find anything you need, help is available fast enough. I'm pleased about Payhip and the way the functionalities are designed.

1 January 2025
Unprompted review
Rated 3 out of 5 stars

Great tool, but bad customer service.

I love Payhip as it is very convenient and easy to operate my online store. Transactions are completed almost instantly, which keeps customers happy and sales flowing smoothly.
That said, I’ve encountered a couple of setbacks around seller protection. One time, a customer disputed a purchase after downloading my digital product; despite providing evidence that the download had already occurred, the funds were refunded and I was still charged the associated fees. More recently, I discovered two unauthorized Payhip stores offering my content without permission. I’ve reached out to Payhip’s support team multiple times seeking assistance, but have yet to receive any response.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

A great platform

A super adaptable platform with very reasonable fees. Advice is readily available via email. Thanks Kim for your help, and many thanks also to Catherine for her advice on bundling. Once used to the facilities, it became a smooth process to set up. Very pleased I decided to go with Payhip.

14 May 2025
Rated 1 out of 5 stars

STAY FAR AWAY FROM PAYHIP

Nightmare of a payment gateway, they have refunded all the payments at the end of the monthly subscriptions, making me lose thousands of €.

Stay as far away as possible and DON'T TRUST them!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Can't say enough good things about Payhip

I run my store on Payhip, and I wish I had used them sooner. The interface is easy to use, so setting up my store was a breeze. In addition, the customer service help is top notch. They have a great Help section, but if I'm stuck and need additional help, I can send an email and someone responds within 24 hours and they resolve my problem within one email. No back and forth. I can't say enough good things about Payhip.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Payhip beats its competition hands down. It looks great, it's easy to use, it's cost effective, and has excellent service. What's not to love?

I first used Payhip six years ago, got lured to other websites and stores but have ultimately returned because it has everything I need and value.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Tech support:

Tech support:
replies are timely and the advice given does not disappoint.
I have unusual requirements that require creative solutions. Each representative who has answered my various questions has given me options and work around. Very pleased.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Payhip is a great platform

Payhip is a great platform. It is so easy to navigate, and you can be up and running in just a few minutes. If you need any assistance, they are right there, ready to help guide you through. The store you can easily build looks great. I can't say enough about Payhip; it's an awesome platform.

30 March 2025
Unprompted review

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