Rona has gone beyond to reach out to me after business hours just to make sure you guys understand my query. She is amazing, Thank you Rona! Cyron also attended to my inquiry, and i don't want to disc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cindy was very helpful and understood my situation right away, she acknowledged how much this trip means to us and is very thoughtful. She was able to ease my mind, this is how customer service should... See more
This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
Company replied
I had a great experience with Pay Later Travel. Their customer service Team, Keren and Cea, were incredibly helpful when I needed to change my travel dates. They made the process easy and stress- free... See more
Company replied
Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Paylater travel
Joneil and the team from PLT have been supportive and helpful with my situation.
I would recommend pay later travel 100%.
Their customer service is excellent and their response time has been fast and efficient.
20 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your wonderful review! 😊 We're so glad to hear that Joneil and the team were able to support you and provide fast, efficient service. We truly appreciate your recommendation and kind words about our customer service. Thank you for choosing Paylater Travel! 💙✈️
So easy
So easy, peace of mind fares locked in and don't have to worry bout paying $thousands of dollars upfront. Definitely recommend yo anyone on a budget or not
13 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your fantastic review! 😊 We're so glad to hear that Paylater Travel has given you peace of mind with locked-in fares and flexible payments. We truly appreciate your recommendation and thank you for choosing Paylater Travel! ✈️💙
Karen Cindy & I think Joy or Joel
Karen, Cindy & I think Joel were 3 amazing people I dealt with. Absolutely fast with responses and helped me sort my family’s reservations
20 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your wonderful review! 😊 We're so pleased to hear that Karen, Cindy, and Joniel were able to assist you quickly and help sort out your family's reservations. We'll be sure to share your kind words with the team. Thank you for choosing Paylater Travel! 💙✈️
Booked our flights to Queenstown to…
Booked our flights to Queenstown to celebrate my son's 18th. Leaving late October and all paid off! A great way for me, single Mum, to ensure my son has amazing memories and gets some adventure tourism in! Thanks team! Highly recommend!
20 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your lovely review! 💙 We're honored to be part of such a special milestone and hope you and your son have an unforgettable trip to Queenstown. Thank you for choosing Paylater Travel, and we truly appreciate your recommendation! ✈️😊
Reply from Paylater Travel Australia
Thank you for your review! 😊 We are delighted to know you had a positive experience with our customer service. Your support means a lot to us. Thank you for choosing Paylater Travel. 💙 We look forward to assisting you with your future travel plans. ✈️
Fantastic service
Fantastic service, have always found great deals and Kerwin in particular was amazing in his support with managing some particulars of my booking. Thanks Kerwin!!
19 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful review! 😊 We're delighted to hear you've consistently found great deals with us, and it's fantastic to know that Kerwin was able to assist you with the details of your booking and make your experience a positive one. We'll be sure to pass along your kind words to him—they'll mean a lot! 🌟 Thank you for choosing Pay Later Travel for your travel needs. 💙 We truly appreciate your support and look forward to helping you plan more amazing trips in the future. Safe travels! ✈️
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! 😊 We're so glad to hear that our flexible payment plans made it easy and stress free for you to pay off your trip. Thank you for your wonderful feedback, and we look forward to helping you book your next adventure! ✈️💙
Cindy was very helpful and the response…
Cindy was very helpful and the response was very fast and effective.
18 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! 😊 We're delighted to hear that Cindy was very helpful and provided fast, effective support. We truly appreciate your kind words and look forward to assisting you with your future travel plans. ✈️💙
Bettie was incredibly helpful
Bettie was incredibly helpful, patient, and professional throughout the whole process. She explained everything clearly and made changing my dad’s flight stress-free. Even with the high volume of inquiries, she kept me updated and resolved my request efficiently. Thank you so much for your excellent customer service and support. I truly appreciate your help!
18 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Bettie provided incredibly helpful, patient, and professional support throughout the process. It's wonderful to know she was able to make changing your dad’s flight stress-free while keeping you updated and resolving your request efficiently. We'll be sure to share your kind words with Bettie. Thank you for your appreciation and trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
Great customer service
Yayan provided excellent service in resolving my payment issue. The staff member was incredibly patient and explained everything to me in a clear and helpful manner.
18 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Yayan provided excellent service and was able to assist you with your payment issue. It's wonderful to know that he was patient and explained everything clearly to make the process easier for you. We'll be sure to share your kind words with Yayan. Thank you for your feedback and trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
Great Customer Service
Great Customer Service quick response and helpful.
18 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're happy to hear that you received great customer service with quick and helpful support. We truly appreciate your feedback and are grateful for your trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
With the support from Rona
With the support from Rona, this experience was the best. The Customer Service is second to none and just so willing to help. A huge thank you to this team. Kindest regards - Shirley
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Rona provided you with such a positive experience. It's wonderful to know that our customer service team was able to support you and make your journey smooth and enjoyable. We'll be sure to share your kind words with Rona and the team. Thank you for your heartfelt feedback and continued trust in Paylater Travel. We look forward to assisting you with your future travels! 😊🌍
Yayan
Yayan, was absolutely fantastic! He was attentive, quick and very responsive. Customer service delivery was spot on!
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're thrilled to hear that Yayan provided fantastic service and was attentive, quick, and responsive throughout your experience. We'll be sure to share your kind words with him. Thank you for your wonderful feedback and support. We look forward to assisting you with your future travels! 😊🌍
Mio has been great
Mio has been great! He helped me in times when needed especially during busy hours. Appreciate the communication and support throughout this process. Honestly the most helpful team, Mio you are awesome.
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're so happy to hear that Mio provided great support and was there to assist you when you needed help, especially during busy hours. We truly appreciate your kind words about his communication and dedication. We'll be sure to share your wonderful feedback with Mio. Thank you for your trust and support, and we look forward to assisting you with your future travels! 😊🌍
Nica was very helpful
Nica was very helpful, and professional on handling my concern, she ensures that my issue would be reviewed and gave me proper waiting time for answer, but i got response only few minutes after our conversation.i really appreciate that she understood my situation.
Im very pleased to discover this app last year and its my 2nd flight with you and have shared and let my friends know about it as well.
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Nica provided you with professional and helpful support, kept you informed throughout the process, and resolved your concern even faster than expected. We're also incredibly grateful for your continued trust in Paylater Travel—it means so much to know you've chosen us for your second flight and have recommended us to your friends. Thank you for your wonderful feedback, and we look forward to helping you with many more adventures! 😊🌍
Kerwin was a great help
Kerwin was a great help. He assisted me in clarifying my payment plan and what was left to pay. Great service
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're delighted to hear that Kerwin was a great help in clarifying your payment plan and remaining balance. We'll be sure to share your kind words with him. Thank you for your wonderful feedback, and we look forward to assisting you with your future travels! 😊🌍
yayan was helpful!
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for choosing Paylater Travel! ✈️💙 We're so glad to hear that Yayan was helpful during your experience. We'll be sure to pass along your kind words. Thank you for your feedback, and we look forward to assisting you with your future travels! 😊🌍
lots of unnecessary misunderstanding
lots of unnecessary misunderstanding, which led to confusion and frustration. Eventually, everything was sorted and cleared.
17 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for your honest feedback, and we're sorry for the confusion and frustration you experienced along the way. We're glad everything was eventually sorted and cleared, but we recognize it shouldn't have taken unnecessary misunderstanding to get there. We'll be taking a closer look at how we can refine our process to make things clearer and more straightforward going forward.
We appreciate you bearing with us through it, and for giving us the chance to improve.
Excellent customer service
Reese and the other members of the team were extremely helpful in assisting to change the flights to better suit our needs.
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your kind feedback! 😊 We're delighted to hear that Reese and the rest of the team were extremely helpful in assisting with your flight changes and finding options that better suited your needs. We'll be sure to share your kind words with them. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
Mio helped me through the online chat…
Mio helped me through the online chat service. Was easy to talk to and meet my demands with my requests to get quotes for seat upgrades to Premium Economy and Business Class. Though I didn't proceed with upgrading my fare seats, Mio had no problem assisting me in getting an idea on the costs involved. Great service Mio! Thank you again.
16 July 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Mio provided a smooth and helpful chat experience while assisting you with your seat upgrade inquiries. We're glad he was able to provide the information you needed and make the process easy, even though you decided not to proceed with the upgrade. We'll be sure to share your kind words with Mio. 💙 Thank you for choosing Paylater Travel! ✈️ We truly appreciate your support and look forward to assisting you again with your future travel plans. 🌍✨
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