Google Payments Reviews 

335
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were let down by their experience overall. Many customers frequently encounter unexpected charges on their credit cards and connected bank accounts without prior notice. Users state that it is extremely difficult to modify payment details or successfully stop unwanted recurring subscriptions once these agreements are activated. Some reviewers were not happy with the abysmal customer support, mentioning that helpful staff members cannot be reached and failing to resolve issues. Consumers additionally noted great difficulty in securing monetary refunds for disputed financial transactions, leaving many people feeling completely abandoned after losing their hard-earned money.

What people talk about most

Payment

Reviewers express profound dissatisfaction with payment processes, highlighting widespread issues such as... See more

Refund

Customers consistently note negative experiences with refund requests, reporting that they are unable to get... See more

Customer service

Clients share negative opinions on customer service, highlighting that reviewers struggle to reach a real... See more

Customer communications

Users describe negative interactions with customer communications, expressing frustration over being locked... See more

Product

People report negative experiences with product, expressing frustration over unwanted charges and payment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worse payment. I had Google Wallet and was switched to Google Pay which took over all my cards and proceeded to make unauthorized payments on not only my account but also tried to charge them to my da... See more

Rated 1 out of 5 stars

It's extremely unfortunate for everyone (excluding Google), but I've used Google in almost every facet you can think of, and until recently, I've been one of the biggest advocates (w/o sponsorship, no... See more

Rated 1 out of 5 stars

Was purchasing some clothing items recently and was not using Gpay was using Credit Card to make the payment when my phone suddenly pinged for no reason! I never had the Gpay App open but before inser... See more

Rated 1 out of 5 stars

As a 10-year Alberta resident, Google incorrectly charged me British Columbia Provincial Sales Tax (BC PST) on YouTube Premium due to disconnected home vs. payment profile addresses across their syst... See more


1.3

Bad

TrustScore 1.5 out of 5

335 reviews

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No history of asking for reviews

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1.3

All reviews

(335)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Useless

Useless. It charged me 2 USD for enrolling my card. However whenever I try to pay with it, it rejects the transactions, even im big businesses like Ebay. Don't waste your time or risk your money in this worthless service. It only works when they have to charge money but not when they have to provide service. Also it didn't even warn me about the card enrollment charges, it just stole from me.

1 March 2021
Unprompted review
Rated 1 out of 5 stars

UNAUTHORIZED PAYMENT Cancellation Refused!!!

I received a statement saying I payed for an app, though I never placed the order. I immediately contacted customer service to report an unauthorized payment mostly concerned that my account had been compromised. The agent put me on hold then came back and told me that the order was placed through a device of mine and that the order could not be cancelled (contrary to Google web policy). I contacted a second time and received the same response. As I am concerned that my account was compromised, I requested the IP address the order was placed from to verify this information. Was told this was "proprietary" information. I suggested their system made an error and was told "Google does not make errors" I disputed the transacted with my credit card company, received a refund, and deleted my account with Google Pay. The arrogance of Google is incredible.

1 February 2021
Unprompted review
Rated 1 out of 5 stars

My sister and I had a mixup with our…

My sister and I had a mixup with our cards on our Google pay. Google locked my account and then asked me to verify with a photo of her card and my ID. I called multiple times and tried to resolve the issue but they kept insisting I get photos of her card and Id and submit that. What company asks for a pic of your debit card as verification let alone a photo of SOMEONE else's debit card and ID.

Still not resolved with no other option given.

Horrible horrible horrible

1 February 2021
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Contacted google pay support due to referral reward not received. They said it takes up to 2 weeks to research this issue with the specialist team. Waited two weeks no response from them. Contacted them again and was informed they still following up! Their customer service works slower than a tortoise, even a tortoise can get job done faster. It has been one month and still no response. I will continue following up with them (even it if takes years) to see how long they would take to settle this issue!

30 January 2021
Unprompted review
Rated 1 out of 5 stars

The worst app ever

The worst app ever. Never find the way to spend the reward. Not only me, but also my friends. I am so regret referring this app to my friends. Do not use this!

2 January 2021
Unprompted review
Rated 1 out of 5 stars

Terrible site...because they can't even…

Terrible site...because they can't even write you back within 12 to 24 hours you are being punished. I have tried several times to even correct a situation and expected a response back on
several occasions but no success. They blocked me by using my Google pay and seems not to care. I am so trying to look elsewhere I can't use the service google pay for purchases or everything else. TERRIBLE SITES
AND WHEN YOU TRY TO SOLVE AN ISSUE WITH THEM JUST FIRGET IT...

27 December 2020
Unprompted review
Rated 1 out of 5 stars

Coming from IPhone and Apple pay to a…

Coming from IPhone and Apple pay to a Google pixel and Google pay, biggest mistake of my life. Google is so behind in user friendly UI and customer service I wish I could take a time machine back and knock some sense into my past self.

I am now switching back to an iPhone and Apple pay. Google are pathetic and their failed pixel phones.

20 December 2020
Unprompted review
Rated 1 out of 5 stars

50 euros stolen by google payments

I bought 50 euros gift card and tried to make purchase with that, but they froze my account. i requested refund and then they disabled my account because it violated their term of service, because I was asking unwarranted refund for this case.

So I'm moving to other iphone ecosystem to spend money on. Google said they don't allow me to use their services any more in the future.

2 December 2020
Unprompted review
Rated 1 out of 5 stars

They stole my money

They stole my money, and they won't verify my account, I am a transgender, I've used my alter ego as my email address name, but the name on the account is my legal name and they won't accept anything off me!

24 November 2020
Unprompted review

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