Google Payments Reviews 

335
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were let down by their experience overall. Many people found themselves dealing with frustrating billing issues and unexpected subscription charges that occurred without clear notification. Users also struggled because payment methods were frequently locked, preventing them from making necessary changes or stopping unwanted transactions. Some reviewers were not happy with the customer support team, frequently describing representatives as completely unhelpful, unresponsive, and impossible to reach directly. Individuals additionally faced immense difficulties when trying to secure proper refunds for these issues, leaving them feeling trapped with lost funds and unresolved disputes. Consumers noted that communications regarding these problems went completely unanswered or resulted in automated closures without any genuine resolution.

What people talk about most

Payment

People report negative experiences with payment, expressing deep frustration over disputed charges, unwanted... See more

Refund

Customers consistently note negative experiences with refund policies, expressing widespread frustration over... See more

Customer service

Customers experienced deep dissatisfaction regarding customer service, highlighting that support is... See more

Customer communications

Reviewers express deep dissatisfaction regarding customer communications because they are locked out of... See more

Product

Consumers find product purchases highly frustrating, frequently experiencing unwanted charges, faulty... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worse payment. I had Google Wallet and was switched to Google Pay which took over all my cards and proceeded to make unauthorized payments on not only my account but also tried to charge them to my da... See more

Rated 1 out of 5 stars

It's extremely unfortunate for everyone (excluding Google), but I've used Google in almost every facet you can think of, and until recently, I've been one of the biggest advocates (w/o sponsorship, no... See more

Rated 1 out of 5 stars

Was purchasing some clothing items recently and was not using Gpay was using Credit Card to make the payment when my phone suddenly pinged for no reason! I never had the Gpay App open but before inser... See more

Rated 1 out of 5 stars

As a 10-year Alberta resident, Google incorrectly charged me British Columbia Provincial Sales Tax (BC PST) on YouTube Premium due to disconnected home vs. payment profile addresses across their syst... See more


1.3

Bad

TrustScore 1.5 out of 5

335 reviews

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No history of asking for reviews

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1.3

All reviews

(335)

49 reviews in the last 12 months

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Rated 3 out of 5 stars

Thank you for Google pay customer care…

Thank you for Google pay customer care number/-09831993360//
Awful experience. Used Google Pay to order on JustEat, the restaurant declined the order and refunded me via Google Pay, and I never saw a penny of it. This was a month ago, and the transactions have completely disappeared. I used the online chat function to query this, and the agent was quite rude and very clear that there was no problem. I won't be using

19 September 2020
Unprompted review
Rated 2 out of 5 stars

Go with someone else, e.g. PayPal

You can only send/receive money as far as I know in the US & India. Dashboard and overall layout is lackluster and unoriginal, even their logo is "bland". Depending on where in the world you live, using it is not even remotely worth it. You can tell that Google just wanted to get on the payment processor bandwagon when they saw the potential in it, looking at others e.g. PayPal or Payoneer, Stripe and so on...and their engineers lack the experience and knowhow/knowledge to do so.

Go with an actual Payment processor like the ones I mentioned before; NOT Google Pay.

10 August 2020
Unprompted review
Rated 3 out of 5 stars

Money was stolen from my card

Money was stolen from my card. They reviewed the complaint 1755-5347-8094 and said that my family bought something from them. Brazen theft. The card was reissued.

Thanks to trustpilot I have got my money back.
I am glad that Google pay attention to reviews. Thank you!

10 August 2020
Unprompted review
Rated 1 out of 5 stars

Only accepts cards with full names. Sneaky game transactions.

Noticed a transfer I don't remember making. Tracked it down to a game on my phone I played for free. I removed the credit cards from Google Pay. As I did so I noticed one had a notice for incomplete info. It seems Google won't accept initials even if that is the exact name on the card. I don't trust Google Pay and won't ever use it again.

8 July 2020
Unprompted review
Rated 1 out of 5 stars

Google pay allows vendors to sneak in…

Google pay allows vendors to sneak in payment when getting free software for limited period and switch to paid without consent or rather if you forget to cancelled the charges are applied.

I have rather bad experience with Google pay and now very wary. I cancelled and terminated Google pay. I don't think I ever trust Google pay again. This is not honest and Google not doing anything to discontinue this kind of practice leave very bad taste and bad reputation for a big organisation.

Think on your social responsibilities to the society.

Regards
Leonard Leow

30 May 2020
Unprompted review
Rated 1 out of 5 stars

Fraudulent activity ignored and not interested

Very poor customer service in a fraud case! Be very careful having your cards listed with google pay, as if there is any suspicious activity there response is just that it must have been a family member! How ridiculous, even when you have points which point towards fraud/ unauthorised transactions they will not help at all. There stance on fraudulent activity is shocking for a company of this size and obviously care very little for there customers.

28 May 2020
Unprompted review
Rated 1 out of 5 stars

No scam support!

After supporting my payment to a fraudulent company, Google pay says it can’t be verified??? Therefore not supporting me with a refund!
THEY HAVE THE RECEIPT OF PAYMENT! You can not get a response from smokersunit, I’m sure they’ve tried..
I used Google Pay vs Bit coin or other available payment options because I trusted Google to vet the companies they pay to!
I was WRONG! Now... no response? They send you around in circles trying to contact them!
I would NEVER RECOMMEND, nor use them again!
Again.... another company who doesn’t care if their customers get scammed!!

14 May 2020
Unprompted review
Rated 1 out of 5 stars

I've been charged €90 for no reason

I've been charged €90 for no reason, I suspected that an unauthorised transaction happened. I reported the issue twice, Google Pay support keeps telling me that it might be a family member (something that I checked). They didnt even tell me from which merchant this transaction occurred or provided any details. Google Pay has become a massive scam that uses automated messages to shrug off money related issues.

14 May 2020
Unprompted review
Rated 1 out of 5 stars

I don't believe on Google Pay Rewards

Hi actually I use Google Pay for paying bills and sending money .coming to the point of Rewards 2 or 3 times I got rewards u can win one lakh but when ever I scratch it. It says better luck next time I have stoped believing on Google pay rewards.

6 May 2020
Unprompted review
Rated 5 out of 5 stars

amount 3 Recommended Answers

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
4 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
3 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
3 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Original Poster - Line Gold
3 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
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Details
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Apps, Android, Fix an issue or problem
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Original Poster - Line Gold
2 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
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Apps, Android, Fix an issue or problem
Upvote (1) Subscribe
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Original Poster - Line Gold
2 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
Apps, Android, Fix an issue or
Details
Apps, Android, Fix an issue or problem
Upvote (1) Subscribe
Community content may not be verified or up-to-date.
Original Poster - Line Gold
2 min

amount 3 Recommended Answers
I have tried switching accounts in the Play Store and in Manage Account, but it just doesn't seem possible to sign in to the play store with my yahoo account. I have a beta version of an app that I can only . Thanks in advance for any info/help!
Details
Details
Details
Apps, Android, Fix an issue or
Details
Apps, Android, Fix an issue or problem
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Original Poster -

5 May 2020
Unprompted review
Rated 1 out of 5 stars

if you recharge your d2h by google pay…

if you recharge your d2h by google pay and you recharge through registered mobile no. but they credited that amount to another customer's account and no followup no response.. same thing happens to me and i am totally dissatisfy with all the services..

28 April 2020
Unprompted review

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