Paymentshield Reviews 

Very friendly and efficient, Dawn Courtney was my advisor and she was 10/10, patient, informative, clear and very friendly.

Kristian W. did well to explain all the options available to me.Good customer service I have recorded today.Thank you.

Lisa was great, very efficient and helpful, thank you!

​I called in today and was extremely satisfied by the service I received from Elaine. She was remarkably patient, understanding, and genuinely helpful from start to finish.

Navigating customer support can often be frustrating, but she listened attentively and made the entire process smooth and stress-free.

​I truly appreciate the exceptional help I received today. Thank you so much, Elaine!

Sam from customer service was kind, empathic and efficient in helping me cancel my late mother's policy

I made the foolish mistake of insuring my building and contents twice with two different companies!!
Both companies were incredibly helpful and have both paid me a proportion of my premium back.
Thank you very much Paymentshield and especially to Lucy Greer who was very patient and understanding.

I had a really positive experience with Paymentshield. Elaine was very friendly, professional and helpful throughout our conversation. She explained everything clearly, listened carefully to my questions and made me feel comfortable and supported. Thank you for the excellent customer service! Highly recommended.

Dawn was caring, friendly and professional. I felt really well looked after.

Fantastic service by Julie today, she got everything done that I needed and with such efficiency and professionalism. Everything was explained clearly, that left me understanding exactly what I was getting from my new policy. My policy email came through within 5 minutes of the call ending. The price of the policy was fantastic for what was included. Would highly recommended using Payment Shield. Thank you.

I spoke to Dawn Courtney today, whose assured knowledge and calm tone of voice put me at ease. Thank you for your help and assistance Dawn.

Mike Lands was very efficient, accommodating and helpful!

Great customer service from Julie. Amendments made and renewal processed quickly and pleasantly.

Just had a lovely phone call with a lady named Dawn Courtney. She was very friendly and very helpful. I called to change my policy as I have just moved home and she was able to change my policy very quickly and was very easy to talk to! Definitely an asset to Payment shield!

Reliable, paid me back after cancelling 2 months after contract ended. Perfectly friendly on phone and helpful! All very quick :)

Dawn Courtney was amazing. So friendly and chatty. Helped me organise my tenant insurance for my new home. Thank you Dawn

Mike Land was very patient and helpful with questions and problem I had to solve.He showed full professionalism with his job.
I felt very comfortable to share with him my informations and I wish to have more people to speak like him in the future once I will have another things to sort out.
Thank you Mike once again,you made my day🙂!

Martin was excellent over the phone. He was patient with me but also directly to the point with what was needed throughout the call. He was very helpful with any questions I had and on the whole Paymentshield have been excellent with communication. I would recommend.

I was just like to say hannah bowers was genuinely so sweet and calm the whole time, she reworded sentences for me and kept reassuring me. Overall this call was really helpful and I got everything sorted, I also felt comfortable enough to ask futher question whilst speaking with her.