Paystack Reviews 230

My name is Janet Urum. Actually , I sent money to be saved in my cowrywise account through my Zenith bank account since early May, that is last month, but until now, it never got to Cowrywise yet my bank had already released the funds.. You haven't replied to my bank for a refund ever since they began to reach out to you nor have you reached out to Cowrywise. It is really not good for your image as a company please. I hope it gets sorted out

As a verified merchant who has used Paystack for a considerable time, I feel deeply disappointed and hurt by how they handle disputes and refunds. I recently experienced a situation where instead of resolving a single customer complaint fairly, Paystack refunded all my earnings—money I legitimately earned and already fulfilled orders for. I lost a significant amount, and I am not alone.

Hundreds of other users on Trustpilot and social media are complaining about the same problem—Paystack indiscriminately refunds large sums to customers without consulting the merchant or properly investigating the situation.

Let me be clear: being a legitimate financial platform is not about blindly refunding money to avoid disputes. It’s about protecting both buyers and sellers fairly. If a customer wants a refund, reverse only that specific transaction, not all the funds a company has earned. And if you believe a business doesn’t meet your standards, don’t approve them in the first place.

What you’re doing right now is reckless and hurts the trust real businesses place in your platform. You’re not just refunding transactions—you’re destroying livelihoods.

Please review your policies. Respect merchants. Be transparent. And protect small businesses as much as you protect customers.

Nigerians never work with them. Paystack, they are fraudsters ... We do not play with the money of certain people; we are of African culture. Just give it a few days; you'll see what's going to happen to your people.

Zero rating because no chargeback but this paystak people holding our payments,really it’s horrible without notice they took my money worsted this people moto is only stolen our money they said money return to our customers I don’t know why big scams

My money has been held since December last year, but finally the support reached out via email and issue was sorted

I have had an incredibly frustrating experience with Paystack as a payment platform. After using their service for routine test transactions, my business account was flagged for review, which I understood and cooperated with. I provided all the requested information promptly, including detailed business descriptions and platform links. Despite this, Paystack determined my business model to be outside their acceptable use policy and promised to release my funds within 24 hours.

That was over a week ago. Since then, I've received vague and repetitive assurances via email and live chat that my payouts were being "worked on," yet no funds have been released. Their handling of my case has been highly unprofessional, with no concrete actions or transparency in resolving this matter.

I have attached proof, including screenshots of their emails and live chats, and their poor performance on Trustpilot reviews, which clearly reflect similar patterns of behavior. Paystack’s lack of accountability and repeated delays are unacceptable, and I urge other businesses to proceed with caution when considering their services.

If this issue is not resolved immediately, I will escalate it further through consumer protection agencies and legal channels. Businesses deserve timely and professional service—Paystack has failed miserably in delivering either.

If you are seeing this my reviews do not use this wicked company and if you have already started using paystack delete your account and you will cry bitterly and you will blame yourself for using this worthless platform & I lost 807k naira in a worthless dispute and they refund all my money within 24 hours a stupid dispute where the and they also suspended your account frequently for long review do not use paystack read paysack reviews you will see how many people have lost all their money because of this bad platform just read all their reviews I wish I read through the review i regrets using them

This Yahoo boy's company should be branded "PayStuck" not paystack. Your money goes in, but good luck getting it out (It will never come out).Those five-star reviews are just Insider hype.

If you value your money and business then avoid paystack because you'll get nothing but regret like me who lost money because of their bad customer service they are some people who won’t listen to others advice and use Paystack you will cry, read Paystack review you will see I am not the only one who have suffer all Paystack review are low on all review platforms and the few 5 star review here are fake review. Paystack will make you question your existence, you will bite your lips out of agony When you lose money like me who lost N691k. Don’t use Paystack it will ruin you completely and there is nothing you will be able to do about it

They do not value their customers, they will make you regret ever knowing them, you will lose money a lot and Paystack is not your friend, I lost N821k because of Paystack. Read the reviews about Paystack you will see that I am not the only one who lost a lot of money to this disgusting company. They will freeze your account and suspend your fund and it may takes months for them to unfreeze it in the name of business review and they will also refunds all your money back to your customer if your business get any bad reviews or maybe your client initiated a refund after sending them the product, do not use Paystack they will make your whole life miserable, read the reviews and you will see I am not the only one who have suffer, all 5 start review you see here are fake.

Wonderful experience while sending money

when i first open the account they approved my business at once, after i receive first payout, second payout. they start reviewing my business on my third payout and the forth payout
i hope people are saying truth about your website, you are a really big scammer paystack, your support keep lying as soon as soon, why you keep holding payout. people blame me alot for using your website.

RED FLAG WEBSITE

Such a stupid payment platform....why hold people's money ?? Such a scam think twice before joining this platform at all.

You hold my payout for nothing and yet you allowed onboarding. Pay me out. This is inhuman. I already shared what you want and the rest is so sensitive to my client and is against data protection. Pay me out. You dont respond to emails. Pay me out Paystack
Business id: 1387372

My Payouts has been delayed for a while now ,This is the second time this is done under the space of two months
I was told to upgrade my account to a registered business and I did that yet my payouts are yet to be settled this is very frustrating as my business/website functions on this payouts and can’t perform without it… I have emailed the support for 3 days straight no single reply called the customer care and all I get is they are working on it … I’m sincerely disappointed why delay my payment so long you’re killing the credibility of our startup this is honestly very very bad for our business.. Keep to your payout policies and stop seizing your customers payouts with no due notice …
FUNNY THING I WENT THROUGH ALL YOUR RATINGS AND REVIEWS AND STILL USED YOUR PLATFORM BECAUSE A FRIEND CLAIMED YOUR COMPANY WAS GOOD WELL…. I LEARNED THE HARD WAY … IF YOU ARE PLANNING TO START UP A NEW BUSINESS FIND OTHER PAYMENT GATEWAY TO USE AND MAYBE HAVE PAYSTACK AS AN ALTERNATIVE!

Easy to integrate APIs and simple to navigate, good documentation available online for free. Business reviews are thorough to ensure no fraud or illegal activities are fronted. Good job Paystack!

Reliable payments infrastructure that just works. I see a number of negative reviews here from people who don’t really understand financial services. Take with a pinch of salt.

Below was the reply from Paystack for my review of them on this platform.

"Hi there, thanks for sharing this feedback with us. After reviewing your business, we turned it off because your business model falls outside our acceptable use policy. Due to strict compliance rules, we must adhere to our acceptable use policy, which sometimes means we cannot continue business with certain types of businesses. We regret that your business falls under this category. We hope to serve you in the future should your activities align with our policies or should have a business which complies with our policies."

I am calling this nonsense because why did you approve my account if my business fell out of your acceptable use policy? Why did you allow my clients to pay money through your platform if that was the case? And why didn't you refund the money to my clients?

Your response is automatically generated to cover the fact that you are scammers! I strongly urge everyone to AVOID Paystack.

Paystack is a big worthless scammer. This Paystack whatever should look for a work to do than scamming innocent people with dead support team...I wish I knew it's a scam before. AVOID PAYSTACK AT ALL COSTS, ITS a stupid scam. THEY WON'T PAY YOUR MONEY. AVOID PAYSTACK! AVOID AVOID PAYSTACK! Reject

Please pay me my payout money. It has been days now since I submitted the bank account number, which you claim must match my business name. After submitting, I have received no further reply from support via live chat, email, or even here on Facebook.