Another service user with issue terminating account... Just like the stories below.. apparently we have to check with 3 diff depts (elavon, Paytek and some V9 Company. There is no central way to canc... See more
Company replied
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scammers, they took me to court after 5 years, i have send them all the prove that they are indeed scammers, after realising having all the evidence, they didn't pay the court fees and lost
Company replied
Bunch of thieves. Unwilling signed me to 4 a year agreement . Anyway worst service you can get, unauthorised transaction payments , un helpful. Id rather pay double in fees than go with Paytek. He... See more
Company replied
I realised after one and half years I was still being charged for a contract I cancelled. Dianah looked into this and was very helpful and professional and got full refund of overpayments. She was exc... See more
Company replied
Company details
Written by the company
Administration of Payment Processing Contracts for the Independent Sales Sector. We provide fully integrated administrative support for the entire contract life-cycle.
Contact info
10 Whites Row, E1 7NF, London, United Kingdom
- 02031763200
- office@paytek.uk.com
- paytek.uk.com
2.2
Poor
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Have nothing to do with this company
Have nothing to do with this company. Their business practices are simply deceitful. There are many other providers who will deliver a decent service without the lies and scams. Stay away.
23 August 2023
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Customer,
We are very sorry to read your comments. Please note, Paytek provides administrative and billing management on behalf of several Independent Service Organisations.
In order for us to review and help escalate your complaint to the relevant ISO, can you please contact our office with your agreement reference on 0203 176 3200 to discuss how we can help resolve your query.
MY ADVICE "STAY AWAY FROM PAYTEK "
MY ADVICE "STAY AWAY FROM PAYTEK "
They say we signed an agreement with paytek for 4 years with an agent but agent possible signed instead me. Now he don't answer to calls or messages.
Agent promisses only 0,03% from any card transactions but not informed me about £96 monthly fees...No contract, no my signature, cancelation fees almost £4000.
Big company of thieves protected by lawyers steals from small businesses.
11 June 2023
Unprompted review
Reply from Paytek Administration Services Ltd
Hello Mihaela,
We are very sorry to read your comments. We would like to investigate your complaint and help resolve any issue with your Terminal Service.
Please note, Paytek provides administrative services and billing management to Independent Sales Organizations, and it seems your complaint relates to an Acquirer Service, which is outside our control.
However, please contact our office on 0203 176 3200 between 10am – 3pm Monday to Friday quoting reference SMTP/Your Agreement Number (with your Merchant ID) for us to investigate further with your Service Provider.
Many thanks.
Sign up with caution
We signed an agreement with paytek for 4 years with an agent. Said agent returned and offered us an alternative and said he will arrange the cancellation of the Paytek agreement. Turns out he lied, ended up paying for 2 agreements. Paytek refuse to help with anything. Paytek agents are only interested in sales and commission, paytek our heartless people.
30 June 2023
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Farrah,
We are very sorry to read your comments. We would like to look into your complaint further and help resolve any issue with your agreement.
Please note, Paytek provides administrative services and billing management to Independent Sales Organizations, and they have their agents. Paytek does not have and deal with sales agents.
However, please contact our office on 0203 176 3200 between 10am – 3pm Monday to Friday quoting reference SMTP/Your Reference Number for us to review further.
Disgusted with paytek , COW-BOYS,STAY AWAY.
After completing my 4 years with paytek i extended further 2 Years , having completed my term and i gave them 2 months notice to end my agreement , they failed to take note and carried on further 3 Months .
As well as paying Paytek i was paying Clover their nominated company , both companies ow me in excess of £400.00 and no one taking responsibility MY ADVICE "STAY AWAY FROM PAYTEK " BUNCH OF COWBOYS FAIL TO ANSWER CALLS OR REPLY , STAFF VERY RUDE . Great work work Sum up with you 4ever
17 August 2022
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Jang,
We are very sorry to read your comment. Please note Paytek provides administrative and billing management on behalf Clover.
Unfortunately, we are unable to comment on card processing rates or merchant account enquiries. Nevertheless, we would be happy to investigate your complaint, as a priority, and help to resolve any issues.
Please contact our office on 0203 176 3200 between 10am – 3pm Monday to Friday quoting reference SMTRP/Agreement
Number.
Thank you.
Their service was good but their agents shouldn’t be allowed to. Trade and cost me thousands of pounds.
Their service was good but they would not accept responsibility for their agents mis selling me terminals that didn’t work as I was promised and was forced to pay them for a full 4 year contract. The evidence I gave was completely ignored.
2 May 2023
Reply from Paytek Administration Services Ltd
Thank you, Caron.
We only provide Billing Management with Independent Sales Organizations, we do not provide or have control over resellers actions or discussions with the Service Providers customers.
However, we can ask the Service Providers to investigate your query and provide written response. Please contact us on 0203 176 3200 if you would like us to assist you further.
Absolute disgrace of a company
Absolute disgrace of a company, threatening to attack personal credit files to get money they are not owed, do not enter into any kind of agreement with them, look at the google reviews they have, as of today 10.05.2023 I have contact paytek as requested but they refuse to do anything to help other than deny any involvement, they also deny threatening to issue default notices of which I have proof in writing, their staff are not to be trusted and fail to acknowledge serious customer deficiencies in the contracts, so now we will see what the courts have to say as terms of a contract have to be fair, even when signed and entered into.
3 May 2023
Unprompted review
Reply from Paytek Administration Services Ltd
Dear Graham, Thank you for bringing this to our attention and we are sorry to read your comment. We would like to look into your complaint further, as a priority, and help to resolve any issues. Please contact our office on 0203 176 3200 between 10am – 3pm Monday to Friday quoting reference SMTRU PIAB12171”
Please note Paytek provide administrative and billing management on behalf of a number of terminal service providers.
They were very helpful in dealing with…
They were very helpful in dealing with a refund to us.
29 March 2023
Reply from Paytek Administration Services Ltd
Thank you for your nice comment, Chris and Jean.
Glad we were able to help!
Great service and communication
I had a problem with cancelling my service, and had paid two months after cancelling. Sarah, checked and recovered the money for my small shop and is to be commended on her unfailing assistance.
MAny thanks for your help in this problem
24 March 2023
Reply from Paytek Administration Services Ltd
Thank you very much, Paul.
Glad we were able to assist you recover your money.
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