Western union refunded my account which is awesome but what I didn't like was that the transfer fees weren't refunded and now as I initate my withdrawal again I'm being charged double, what's the logi... See more
Company replied
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Review summary
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Reviews shaping this summary
It is now Monday and payz have said my funds are being processed but have then went onto to put my account under restriction blocking me access to live chat with there colleagues on the app. I have... See more
Company replied
Withdrawal is still in pending status even after 3 days. I have submitted withdrawal on 20th May, it’s 23rd May today, still the payment is in pending status,it’s not yet processed by Payz site.... See more
Company replied
Company details
Written by the company
A simple global payment solution that lets you send, receive and manage your money in multiple currencies. And it works everywhere.
Contact info
United Kingdom
- payz.com
2.9
Average
246 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is one of the best e wallet…
This is one of the best e wallet services with timely processing and extremely low rates. The team is very professional and helpful. The website itself is very user friendly. The process is seamless… highly recommend!!!
17 November 2023
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience! We are happy to see that it has been as pleasant as possible!
Quick service good experience
16 November 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We appreciate that our services have left you satisfied!
Was using for gambling all was going…
Was using for gambling all was going okay then I was waiting for £100 and before I got it they put my account for review and are withholding my funds, to add injury to insult rather than helping me they’re referring me to the small print in the t&c that says they can take your money no questions asked. Be aware !!
2 November 2023
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to let us know your thoughts, it is highly appreciated as it helps us to improve the platform! We are sorry to hear that your experience with Payz has not left you as satisfied as expected.
Please be informed that Payz is a regulated and authorized organisation for the issuing of electronic money. Therefore, we are obliged to review our customers' accounts, and, in some cases, we are required to act in accordance with our Terms of Use requesting certain documents and explanations, if needed. This ensures the security of our platform.
We have reached out to you via Trustpilot to gather additional information, as we could not locate your account based on this review.
All good and money safe
27 August 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are glad to hear that you have enjoyed our services!
Got major issues with there system
They are a good bank if you want to use PayPal or get wages, but as soon as you try to transfer money in, they hold it,
No matter the amount, I have emailed proof of the payment and reasonings etc, but they don’t release what should be an instant transfer. It feels like they want to hold onto your money. Don’t boast on your website about instant transfers if you don’t do that,
No fca approved bank takes 2-3 working days to approve an instant transfer of £35.
If you call they answer and immediately hang up - feels like a bit of a scam
24 October 2023
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts! We are sorry to hear that your experience with Payz has not been the most fortunate!
We would like to take this opportunity to inform you that as a regulated and authorized financial organization, we are obliged to conduct reviews of our customers' billing activity and request certain information and documents, if needed, in order to comply with the relevant laws and regulations and ensure the security of our platform.
Please be also advised that the applicable deposit time frame is 0-3 business days, which is displayed on your Payz account in the "Deposit funds" section.
In addition, we would like to inform you that we do not perform phone calls. Our 24/7 Customer Support Team can be reached via email customersupport@payz.com or via the Live Chat service available on your Payz account.
Upon locating your account, we found out that the deposit in question was refunded to the sender on 26-10-2023, of which you were informed. Please be advised that third party deposits are reviewed on case-by-case basis and some transactions may be declined in accordance with our Terms of Use, as generally are not supported in our system.
My account is always under review I…
My account is always under review I thought I did not recognise a payment from my account but I do now and my account is still under review so I can’t access my funds UPDATE I have spoke to them now and they have sorted it out
18 October 2023
Unprompted review
Pretty good so far
Pretty good so far, maybe just a little quicker on communication when then there is an issue , however when identified fixed issue pretty quickly
1 September 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are happy to hear that our services left you satisfied!
Please do not hesitate to contact us via email customersupport@payz.com regarding your Payz account anytime, in order to be assisted by our 24/7 Customer Support team.
So far I am very happy with payz the…
So far I am very happy with payz the team are very helpful I have had no problems with them although I have not been with them long but what I can see I am happy with
31 August 2023
Unprompted review
Reply from Payz
Hello Barbara!
Thank you for your feedback!
We are delighted to see that you are satisfied with the quality of customer support you have been receiving. Our Customer Support Team is available for assistance 24/7 via email at customersupport@payz.com or the Live Chat service, which can be accessed from your account.
Very bad experience
Very bad experience, I lost £5000 deposited from my partner.
24 August 2023
Unprompted review
Reply from Payz
Hi Albert!
Thank you for your sharing your experience!
We would like to inform you that, as a Electronic Money Institution regulated by the Financial Conduct Authority, Payz is committed to conducting regular reviews on our customers’ accounts to ensure the security of your account and the system, as well as to comply with the applicable laws and regulations. As part of this, certain types of payments may be subjected to additional reviews.
Unfortunately, we were not able to locate your account in the Payz system in order to further look into the matter, therefore we have reached out to your via the Trustpilot platform. Alternatively, we encourage you to reach out to our Customer Support Team via customersupport@payz.com directly to look into the status of this payment or, in case it has already been refunded to the source – the reasoning for this step.
Better than Skrill so far easy to get…
Better than Skrill so far easy to get verified no bull
28 August 2023
Unprompted review
Reply from Payz
Hi Gavin!
Thank you for sharing your experience!
We are happy to see that you have found the account verification process to be simple to complete. Our Team continually makes an effort to ensure that the verification your identity is as straightforward and customer-friendly as possible.
Worst company ever AVOID
Worst company I have ever known holds money returns to sender without any reasoning every payment is questioned take 2-3 days to respond absolutely disgusting service which has no been reported to financial ombudsman and fsc
30 August 2023
Unprompted review
Reply from Payz
Hi Jamie!
Thank you for sharing your experience on our platform! We are sorry to hear that this has not been the most pleasant one.
Please be informed that, as a regulated Electronic Money Institution, Payz committed to conducting regular reviews on our customers’ accounts to ensure the security of your account and the system, to comply with the applicable laws and regulations, as well as our internal procedures. As part of this, certain payments may be subjected to examinations. Having successfully located your account, we noticed that, as a result of our reviews, we were unable to credit the funds to your Payz account and, therefore they were returned to the source.
We encourage you to review our formal response in regard to your expressions of dissatisfaction issued on 19 June 2023. Should you wish to discuss this matter further, please do not hesitate to contact our Customer Support Team via customersupport@payz.com.
Very good so far keep it up
5 August 2023
Unprompted review
Good first experience.
Easy to use, no delays with transferring funds. Very happy with my first experience using Payz. Thank you.
28 July 2023
Unprompted review
Very bad since I made withdrawal now…
Very bad since I made withdrawal now it's 2 months my money not in since u claimed u payed in my account but no money...very bad I will never ever use payz anymore ...bad...
4 July 2023
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts about Payz! We are saddened to hear about your experience with the withdrawal process.
Please be informed that the amount was sent to your bank account on 04-07-2023. In case the funds were not received, please contact your bank for further information, as the payment processor confirmed that the withdrawal was successful on our side.
Your charges are astronomical
Your charges are astronomical.
From trying to withdraw R1250, I was only able to withdraw R1000, because of your charges.
Then to top it all off, when the money came into my account, I only received R875
Beyond ridiculous!!!!
18 July 2023
Unprompted review
Reply from Payz
Hi!
Thank you for sharing your feedback! We are sorry to hear that our fees did not meet your expectations.
Please be informed that all of the applicable fees are visible on our Fees&Limits page: https://payz.com/account-fees-and-limits/
We try to keep our fees fair and competitive, but we highly appreciate the feedback as it helps us to improve our services.
Good Service
Really easy to have funds transferred to merchant without unnecessary delay...Thank you Payz...
Just deposits from my bank to Payz is a bit of a challenge (international)
6 July 2023
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts! We are glad to hear that you have enjoyed using Payz!
Please be informed that our Team is constantly working to make sure that depositing process is as smooth and prompt as possible. We will take your review into account, in order to ensure the improvement of our services.
The worst service ever.
The worst service ever.
I was never able to achieve my withdrawal so was forced to gamble it all away.
3 July 2023
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are saddened to hear about your unfortunate experience with the withdrawal request.
Please be informed that your withdrawal was rejected by your bank due to an invalid account number having been entered. We advise you to contact your bank, in order to inquire about a more detailed reason for the failed transaction, before requesting a new bank transfer.
In addition, please note that you may contact our 24/7 Customer Support Team for assistance anytime via email customersupport@payz.com, as we are always ready to help.
Payz is really that place where it's…
Payz is really that place where it's hard to believe at first, but the truth is great. Easy to use and with many options for the customer. For the first time the commissions don't bother me so much, good team.
20 June 2023
Unprompted review
GREAT APPLICATION A++
Really easy to use and great pay out times...your not waiting forever for a payment to be transferred out...
13 June 2023
Unprompted review
Not easy to use
Not easy to use. We diposit with our card. But can't transfer between card and payz. Why? This is not need to up level. This is much transfer at Classic level.so why do you make classic level.?
10 June 2023
Unprompted review
Reply from Payz
Hi! Thank you for preparing your review! We are sorry to hear that your experience with Payz has not met your expectations!
Please be informed that as an authorized financial organization, we are required to verify our customers' accounts, in order to be able to provide all the available Payz account features. The document requirements are set by the regulatory body and, therefore, some submissions not meeting certain criteria may be rejected.
Please kindly provide the required documents to our 24/7 Customer Support Team via email customersupport@payz.com, in order to be able to use the full functionality of your account.
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