Zilch Reviews 79,522

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 12,712 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, finding it convenient and helpful for managing purchases and affording necessities. Many appreciate the flexibility of payment options, which allows them to spread costs and manage their finances effectively. The user experience is often described as easy and straightforward, with clear explanations and a smooth process for transactions. Reviewers also highlight the helpfulness and professionalism of the staff. However, some people were dissatisfied with certain aspects of payment, particularly unexpected charges for transactions or limitations on payment installment options. Some reviewers also reported negative experiences with customer service, mentioning issues like unhelpful responses, repetitive information, or difficulties in resolving problems.

What people talk about most

User experience

Consumers find the user experience to be positive. Many reviewers highlight the app's ease of use, describing... See more

Payment

People report ambiguous experiences with payment. Many customers find the payment process easy, simple, and... See more

Service

Clients share positive opinions on service, with many praising its ease of use and helpfulness for spreading... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the amazing customer... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The new app feature confused me greatly and left me short because the option for three months was hidden, They wouldn't change it to three months so i had to wait till i got paid again and freed up... See more

Company replied

Rated 4 out of 5 stars

A great way to repair your credit rating. Use like a debit card linked to your normal card to earn cashback. Was a little disappointed the first time I used it as wanted to pay in full and it didn't d... See more

Company replied

Rated 5 out of 5 stars

A truly terrific modern piece of software designed to coach and encourage prudent spending; albeit sometimes on luxury items, In short Zilch will reward the user with increased credit when cr... See more

Company replied

Rated 5 out of 5 stars

I originally saw this company on my Clear Score credit card page. I Googled the company and saw that it had great reviews. I applied and I had an immediate response. I was surprised to be offered such... See more

Company replied


Company details

  1. #33 of 60 best companies in Payment service

About Zilch

Written by the company



About Zilch
Join over 4 million customers and get the credit you deserve with Zilch. Pay your way – in-store or online – with responsible limits, no interest* and no late fees. Ever. *Purchase fees may apply.

From 18.6% APR Representative. Credit subject to status, 18+, UK residents only. T&Cs apply.

Pay with credit
S-t-r-e-t-c-h the cost of pricier purchases with credit limits up to £2250. Break down your payment into four equal chunks with Pay over 6 weeks or 3 months. And hit Snooze* whenever you need more time. *Subject to eligibility and fees may apply.

Pay with debit
The Zilch card links seamlessly with your bank account so you can pay via debit and get up to 5% back in Rewards every time you Pay now. Rewards are added to your account instantly, so you can use them to discount your next purchase or save them up for something special.

Exclusive deals
Download the Zilch app and browse our storefront for exclusive deals at brands you love, including Amazon, Morrisons, eBay and loads more.

Grow your credit
If you use Zilch regularly and always make your payments on time, your credit score could go up. We’ll also give you easy-to-follow tips on how to increase your credit limit.

Download App

Contact info

  • 111 Buckingham Palace Road , SW1W 0SR, London, United Kingdom

  • payzilch.com

4.4

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
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Rated 5 out of 5 stars

Excellent very happy customer

Excellent very happy customer

6 May 2026
Zilch logo

Reply from Zilch

That’s such great news. We love nothing more than a happy customer, so the fact you’re happy makes us happy. Smiles all round.

All the best
Team Zilch

Rated 5 out of 5 stars

My experience with Zilch has been…

My experience with Zilch has been great. The app is very easy simple to navigate and use. The Zilch services are excellent such as where I can shop how the purchases are paid back by installments is really convenient and helpfull for me, I'm able to get my new flat up together because being with Zilch has made that really good for me, as I've had to buy things for my new flat and althoe I've paid everything back well before the set dates, the service in general has been outstanding, I'm so glad to be with Zilch.

16 April 2026
Zilch logo

Reply from Zilch

OK, stop it now. You’re making us blush.

Thanks for the love
Team Zilch

Rated 5 out of 5 stars

Great the best ever and ever

Great the best ever and ever

10 April 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to share your experience. We're always happy to hear from our customers.

Please let us know if we can help in the future.

All the best
Team Zilch

Rated 5 out of 5 stars

This is amazing

This is amazing. One of a kind. Very easy to use and very quick. I definitely recommend this to everyone. You will not be disappointed. When everything is getting more and more expensive and wages are monthly. Zilch is there to help. Amazing.

6 May 2026
Zilch logo

Reply from Zilch

Thanks for telling us about your experience with Zilch so far. We're so happy to have you on board.

Let us know if we can help with anything.

Thanks
Team Zilch

Rated 5 out of 5 stars

Brilliant card

Brilliant card, really handy for big purchases. And the discounts on so many different brands are fantastic! We got £100 off a car hire. Would highly recommend!

13 May 2026
Zilch logo

Reply from Zilch

We’re so glad you’re happy. Please reach out if we can help you with anything else. The best way to get in touch is via live chat or you can send us a message on Facebook, X (Twitter) or Instagram.

Thanks
Team Zilch

Rated 5 out of 5 stars

Always very helpful

Always very helpful , friendly and polite

20 April 2026
Zilch logo

Reply from Zilch

We appreciate you taking the time to leave us a review. We’re so glad you’re happy. We’ll keep up the good work.

Thanks
Team Zilch

Rated 1 out of 5 stars

It's not good

It's not good, there's something strange that deducts purchases from my main account!!

18 April 2026
Zilch logo

Reply from Zilch

We’re so sorry you’ve had issues with Zilch and we’d love the opportunity to make things right. We’ll send an email to the address linked to your account. Get back to us when you have a minute and we’ll try to resolve it.

In the meantime, thanks for taking the time to leave us this review. We truly appreciate all feedback, good or bad.


Thanks
Team Zilch

Rated 5 out of 5 stars

So easy and great help with people who…

So easy and great help with people who has been black listed or close and so hard to start open new page clean slate in credit books.
This company life saver for sure.

6 May 2026
Zilch logo

Reply from Zilch

If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.

Thanks a bunch
Team Zilch

Rated 5 out of 5 stars

A zilch card is great for purchases you…

A zilch card is great for purchases you can’t afford in full , paying every 2 weeks or monthly option has really helped me . Very helpful customer service too

9 May 2026
Zilch logo

Reply from Zilch

That’s such great news. We love nothing more than a happy customer, so the fact you’re happy makes us happy. Smiles all round.


All the best
Team Zilch

Rated 5 out of 5 stars

Amazing

Amazing! Very good it give you the flexibility for payment and help you build your credit I and the best it doesn't affect your credit when you apply.I would highly recommend.
Thank you

3 May 2026
Zilch logo

Reply from Zilch

Thanks for your lovely feedback. We’ll be sure to share it with the relevant people.


All the best
Team Zilch

Rated 5 out of 5 stars

Refund of charges on unexpected pay later transaction.

I had a transaction which had selected pay now. However, the network is unstable when I executed y the transaction and the payment was changed to pay later accidentally. As the pay later will involved charges. I have contacted the CS at the first attempt but the problem is not solved. When I contacted Camille again, she is very helpful and made refund of the charges to me finally. I am really happy about her good response and assistance on this matter.

28 April 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave this amazing review. We love hearing positive feedback and we’re so chuffed you’re happy with Zilch.

Please reach out if we can help you with anything.


All the best
Team Zilch

Rated 1 out of 5 stars

It's 4 week payments not 6 weeks

It's 4 week payments not 6 weeks. Wrong advertisement

12 May 2026
Zilch logo

Reply from Zilch

We appreciate all feedback – good and bad – so thanks for leaving your review. We know what's gone wrong here so we're going to send you an email with more information.


Thanks

Team Zilch

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