Zilch Reviews 79,519

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 12,712 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, finding it convenient and helpful for managing purchases and affording necessities. Many appreciate the flexibility of payment options, which allows them to spread costs and manage their finances effectively. The user experience is often described as easy and straightforward, with clear explanations and a smooth process for transactions. Reviewers also highlight the helpfulness and professionalism of the staff. However, some people were dissatisfied with certain aspects of payment, particularly unexpected charges for transactions or limitations on payment installment options. Some reviewers also reported negative experiences with customer service, mentioning issues like unhelpful responses, repetitive information, or difficulties in resolving problems.

What people talk about most

User experience

Consumers find the user experience to be positive. Many reviewers highlight the app's ease of use, describing... See more

Payment

People report ambiguous experiences with payment. Many customers find the payment process easy, simple, and... See more

Service

Clients share positive opinions on service, with many praising its ease of use and helpfulness for spreading... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the amazing customer... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The new app feature confused me greatly and left me short because the option for three months was hidden, They wouldn't change it to three months so i had to wait till i got paid again and freed up... See more

Company replied

Rated 4 out of 5 stars

A great way to repair your credit rating. Use like a debit card linked to your normal card to earn cashback. Was a little disappointed the first time I used it as wanted to pay in full and it didn't d... See more

Company replied

Rated 5 out of 5 stars

A truly terrific modern piece of software designed to coach and encourage prudent spending; albeit sometimes on luxury items, In short Zilch will reward the user with increased credit when cr... See more

Company replied

Rated 5 out of 5 stars

I originally saw this company on my Clear Score credit card page. I Googled the company and saw that it had great reviews. I applied and I had an immediate response. I was surprised to be offered such... See more

Company replied


Company details

  1. #33 of 60 best companies in Payment service

About Zilch

Written by the company



About Zilch
Join over 4 million customers and get the credit you deserve with Zilch. Pay your way – in-store or online – with responsible limits, no interest* and no late fees. Ever. *Purchase fees may apply.

From 18.6% APR Representative. Credit subject to status, 18+, UK residents only. T&Cs apply.

Pay with credit
S-t-r-e-t-c-h the cost of pricier purchases with credit limits up to £2250. Break down your payment into four equal chunks with Pay over 6 weeks or 3 months. And hit Snooze* whenever you need more time. *Subject to eligibility and fees may apply.

Pay with debit
The Zilch card links seamlessly with your bank account so you can pay via debit and get up to 5% back in Rewards every time you Pay now. Rewards are added to your account instantly, so you can use them to discount your next purchase or save them up for something special.

Exclusive deals
Download the Zilch app and browse our storefront for exclusive deals at brands you love, including Amazon, Morrisons, eBay and loads more.

Grow your credit
If you use Zilch regularly and always make your payments on time, your credit score could go up. We’ll also give you easy-to-follow tips on how to increase your credit limit.

Download App

Contact info

  • 111 Buckingham Palace Road , SW1W 0SR, London, United Kingdom

  • payzilch.com

4.4

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
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1-star

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Rated 5 out of 5 stars

I had a fraudulent purchase to resolve…

I had a fraudulent purchase to resolve and they did it with no issues. Thank you so much. Great customer service

7 May 2026
Zilch logo

Reply from Zilch

If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.

Thanks a bunch
Team Zilch

Rated 5 out of 5 stars

It just perfect for me with bad credit

It just perfect for me with bad credit

30 April 2026
Zilch logo

Reply from Zilch

That’s such great news. We love nothing more than a happy customer, so the fact you’re happy makes us happy. Smiles all round.

All the best
Team Zilch

Rated 5 out of 5 stars

Good experience with zilch

Good experience with zilch. Nice and comfortable

14 May 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to share your experience. We're always happy to hear from our customers.

Please let us know if we can help in the future.

All the best
Team Zilch

Rated 5 out of 5 stars

Safe and comfortable

A very comfortable and safe way of spreading the cost. Reliable and friendly to chat to online if any problems arise.😀

19 August 2025
Zilch logo

Reply from Zilch

Thanks for telling us about your experience with Zilch so far. We're so happy to have you on board.

Let us know if we can help with anything.

Thanks
Team Zilch

Rated 5 out of 5 stars

Really amazing

Really amazing , easy to follow app , no awkward questions ,, just quick and easy, no worries , no stress just there when you need them, always recommend them Ann

7 May 2026
Zilch logo

Reply from Zilch

Thanks for your lovely feedback. We’ll be sure to share it with the relevant people.

All the best
Team Zilch

Rated 5 out of 5 stars

You were very helpful and understanding

You were very helpful and understanding

7 May 2026
Zilch logo

Reply from Zilch

We’re so glad you’re happy. Please reach out if we can help you with anything else. The best way to get in touch is via live chat or you can send us a message on Facebook, X (Twitter) or Instagram.

Thanks
Team Zilch

Rated 2 out of 5 stars

not that impressed…

i feel that payments could be spread out longer.. customer service not the easiest to make contact with

30 April 2026
Zilch logo

Reply from Zilch

We really appreciate your feedback and we’re so sorry you’ve had some issues. We’ve sent an email to the address linked to your account with a bit of further information. Get back to us when you can so we can get to the bottom of this.

Thanks
Team Zilch

Rated 5 out of 5 stars
Zilch logo

Reply from Zilch

Thanks for this excellent review.
We love stars. Especially when there are five of them.

Team Zilch

Rated 5 out of 5 stars

Great no problems

Great no problems

14 May 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave us feedback, we love to hear when we’re doing a good job.

Team Zilch

Rated 5 out of 5 stars

Love zilch one of the best apps iven…

Love zilch one of the best apps iven ever used its straight forward and sinlmple in currently trying to build my spending limit

7 May 2026
Zilch logo

Reply from Zilch

We appreciate you taking the time to leave us a review. We’re so glad you’re happy. We’ll keep up the good work.

Thanks
Team Zilch

Rated 5 out of 5 stars

Buy stuff pay later

Your able to buy stuff that u may not be able to afford there and then so giving you the option to pay over time is great

14 May 2026
Zilch logo

Reply from Zilch

We love to hear it. Cheers for taking the time to leave us your feedback, we’re always here if you need help.

Thanks
Team Zilch

Rated 5 out of 5 stars

Happy outcome

Was very happy with the way I was dealt with had no complaints at all

6 May 2026
Zilch logo

Reply from Zilch

We hope your day is as wonderful as this review! We’re right here if you need anything.

Thanks
Team Zilch

Rated 5 out of 5 stars
Zilch logo

Reply from Zilch

That’s great, we’re so glad to have your feedback.

Drop us a message on Facebook, X (Twitter), Instagram or live chat if we can help with anything at all.

All the best
Team Zilch

Rated 5 out of 5 stars

Brill service

Brill service
Would recommend

13 May 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave this amazing review. We love hearing positive feedback and we’re so chuffed you’re happy with Zilch.

Please reach out if we can help you with anything.


All the best
Team Zilch

Rated 5 out of 5 stars

Great customer service

Great customer service

11 April 2026
Zilch logo

Reply from Zilch

If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.

Thanks a bunch
Team Zilch

Rated 5 out of 5 stars

Totally appreciate

Love it thank you

6 May 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to share your experience. We're always happy to hear from our customers.


Please let us know if we can help in the future.


All the best
Team Zilch

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