I have been a loyal Pazzion member for more than 10 years. Never have any complaints on customer service or delivery. All was good until recently, whichever item i have selected is always sold out, es... See more
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Website is terribly outdated. I need to email customer service to create a VIP online account (why? Don't you have my details when I shop at your retail store?), also need special code for birthday di... See more
Company replied
I will definitely give a thumb down for return policy. Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back t... See more
Company replied
Have bought from Pazzion both online and in-store many times over the years and I'm always satisfied with the quality and designs of their shoes. This time is for my little nieces overseas and the... See more
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Company details
Written by the company
PAZZION has the widest range of shoes for women and kids. Check out our comfortable heels, flats, loafers, sandals and bags that will fit your daily outfits.
Contact info
Blk 4, Kaki Bukit Ave 1 #03-01/02/03/04, 417939, Singapore, Singapore
- 68761211
- info@pazzion.com
- pazzion.com
Hasn’t replied to negative reviews
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All you been doing is great
All you been doing is great. Keep it up. If possible improve VIP benefit would be even greater . Thank you.

Reply from PAZZION
Fast delivery
Fast delivery, nice packing and thank you for the small gift of coffee. Will purchase again next time!

Reply from PAZZION
Have not received shoes yet, looks the transit is pretty quick
I’m waiting for 3 pairs shoes that I have ordered few days ago, believe they are good, from the picture and description on the website. Hopefully they will fit my foot well.
Update: I received the 3 pairs of shoes on 7/20/21, it was pretty fast, and the delivery and packaging are excellent! The quality is very impressive, soft and stylish, I love my very first purchase, I think I will order more pairs of shoes from pazzion.com website, I am very happy with this purchase!

Reply from PAZZION
Overseas shipping
Totally amazed with their service and shipping. Ordered on Thursday afternoon, at my doorstep on Saturday

Reply from PAZZION
Pazzion is awesome!
This is the first online order from Pazzion and I am pleased I did it. The shoes came well-wrapped and delivery took only 2-3 days. I was so pleased with the care given to the shoes. The shoes are always one of my top choices. Thank you for the VIP discount that was refunded to me after mentioning it here. Now,I know how to get the discount upon purchase online.

Reply from PAZZION
Bad experiment with exchange policy experience at pazzion after sales service
I will definitely give a thumb down for return policy.
Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back to the other branch on 11 july, Bishan. The Reasons were given by the staff was the base of the shoes was worn out, not black enough. It was a terrible experience whilst reasoning for hours over the phone and at the shop. Totally unhappy with the way with sales and manager managing after sales services. Pazzion staff are not even making an exceptional service when seeing a displeased customer.
It was truly an insult to a genuine customer’s integrity and honesty.
To all new customers, please check all the base of the shoes before purchasing it to avoid unnecessary and ugly situations.

Reply from PAZZION
Fast delivery and close update
Delivery was very fast, order received in 2 days. Close update on delivery schedule. Very well packed and protected. Happy with the order.

Reply from PAZZION
Not Just Comfortable shoes, the delivery to Australia Amazingly FAST!!!!
when I used to travelled to Singapore, I always stop at any Pazzion store to bring back comfortable shoes, flat, heel to Australia (price wise will be cheaper compare to Australia Brand and very comfortable).
Since pandemic, obviously no more travelling for everyone and I need couple pair new shoes, and try to order online, since I know my size at Pazzion Shoes, But what surprise me the delivery service is shocked me as how fast to reach Australia.
Order on Thursdays and received goods by Sunday (when I received text from the logistic company mention that my goods will arrive Sunday, I am thinking can't be right, and then after 2 hours my door bell rang, and its my parcel from Pazzion).
Feel like Christmas in July!! will definitely reorder again soon!!!!

Reply from PAZZION
I placed an order on Thursday morning…
I placed an order on Thursday morning and received the parcel on Friday, and I live in HK!
I am impressed!
Keep it up!

Reply from PAZZION
I am completely happy with my order and…
I am completely happy with my order and quick delivery! Nice packing!

Reply from PAZZION
The shoes are delivered very fast and…
The shoes are delivered very fast and it was well received. However when I buy online, I am unable to key in my membership number. If only members can enjoy our usual member discount when buying online will be good

Reply from PAZZION
Was very please wz my purchased
Was very please wz my purchased. Delivery was smooth too. Tried on the shoes n size fit perfectly. Thank you.

Reply from PAZZION
satisfactory
Very fast delivery. I wouldn't expect to receive the bag today. As i placed the order in just two days time. Well done!

Reply from PAZZION
Good product and service
Packaging is well packed. Product price is very worth for the material, brand and appearance. Delivery timing is very fast. Within 3 days.

Reply from PAZZION
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