TMS Legal Reviews 

598
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting successful claims and quick payouts. Reviewers frequently mention excellent communication, with staff keeping them informed throughout the process. The team is often described as polite, helpful, and highly professional. However, some customers also noted issues with communication and updates regarding their claims. A few other people also felt that there were problems with payment processing, including unexpected fees, demands for already settled amounts, or delays in receiving compensation.

What people talk about most

Service

Users describe positive interactions with service, highlighting its quickness, effectiveness, and... See more

Claim

Customers had positive experiences with claim, often highlighting the professionalism and efficiency of the... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and efficient payouts, often... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

From the moment I got in contact with this legal team, the service has been consistant and professional. There level of communication was on point. The regular updates of the progression of my claim g... See more


Company details

  1. Law firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(598)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service from…

Absolutely brilliant service from start to finish.
They kept me fully up to date every step of the way, so I never needed to ask questions or bother them as I felt I was in good capable hands.
They contacted me via email as well as text message to ensure I got the message.
When they have contacted me by phone to explain the out come the gentleman was very polite and courteous and he made sure I fully understood in a very polite manner.
Great company to deal with any problems you have . Thank you very much

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I made a claim via TMS Legal & Ive just received a substantial sum, TMS Legal kept me updated throughout my claim & I am more than happy with their services.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful service

This company pestered me by text to let them act for me, not only did they ask for same info many times, i actually had to chase them, as heard nothing , only to be told if will be a few week, now I get an uniformed text that my claim has been declined due to a " timebar" ?? No explanation of what this means, no name to the text, just that my claim will be shut down, dreadfully poor service with a company who quite obviously dosent know what they are doing, I will now have to report these clowns to FCA, use at your own peril ,DREADFUL SERVICE ,

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Speedy and professional

Professional straight from the start.They dealt with my claim very quickly and money was in my account before I knew it. Excellent, Will definitely use them again if the time arises

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish, getting the RIGHT & BEST RESULT for me and my family. Couldn’t be happier, thanks very much TMS Legal, I’ll definitely be using you again if need be.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Team

Whole process took around 18 months from start to finish. I was somewhat skeptical to start and throughout, but all went well and we got the result we deserved. Thanks again!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service…

Excellent professional service throughout the journey. Its a good feeling to receive unexpected money and this legal firm were exceptional at informing me at every stage of the process. So happy with the outcome :-)

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent & professional service

TMS kept me informed regularly during the claim process and managed to secure a refund too. Once the claim was won, TMS paid very quickly. Very professional company to deal with. Highly recommended.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Wow !

Wow !! So easy, great communication and straightforward assistance. Happy to recommend

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Can't complain really

Can't complain really, I got a refund first off my credit card for £2500 which reduced my credit card balance from £7500 to £5000, I had to set up a payment plan of £90 a month for commission to pay TMS - completely fairenough as the money went off the balance, not given to me or them by cash, happy with this result.

Followed through as the claim was partially upheld, went all the way ans got a further 1.4k, reducing total debt even more.

Would recommend - Not sure why people are complaining about needing to set up a payment plan when TMS has successfully got money back off their balance and now expect there commission as agreed.

If you are still in debt, don't expect to get a cash figure off sed account in debt, the amount you win back ie interest etc, it'll be used to pay off any outstanding balance. If no outstanding balance - cash is yours, simples!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb Service

I am so overwhelmed, every situation was dealt with professionally and promptly. I truly appreciate TMS, and very grateful for the outcome of my claim. Thank you

22 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look