TMS Legal Reviews 

598
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting successful claims and quick payouts. Reviewers frequently mention excellent communication, with staff keeping them informed throughout the process. The team is often described as polite, helpful, and highly professional. However, some customers also noted issues with communication and updates regarding their claims. A few other people also felt that there were problems with payment processing, including unexpected fees, demands for already settled amounts, or delays in receiving compensation.

What people talk about most

Service

Users describe positive interactions with service, highlighting its quickness, effectiveness, and... See more

Claim

Customers had positive experiences with claim, often highlighting the professionalism and efficiency of the... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and efficient payouts, often... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

From the moment I got in contact with this legal team, the service has been consistant and professional. There level of communication was on point. The regular updates of the progression of my claim g... See more


Company details

  1. Law firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(598)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great outcome.

Very quick to pay out my compensation
Never got pestered by people during the whole process and was plenty surprised with the amount that I received back
Thank you TmS Legal

14 July 2025
Unprompted review
Rated 5 out of 5 stars

TMS? - A+

Consistently Informative & A Straightforward Process From The Outset - Through To Successful Conclusion..
Would Recommend!!.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Was unsure if I had a case for being…

Was unsure if I had a case for being given multiple increases on a credit card limit, that I simply couldn't afford, but accepted as it was being offered to me by the lender.
TMS took on the claim and resulted in a successful redress. TMS handled everything from start to finish. They don't pester, they respond to questions timely and satisfactorily.
Kept me updated all the way through the process.
Great service. Would definitely recommend. Thank you.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company tms legal…

Excellent company tms legal they kept me updated with information whilst they fought my case i didn't think i would get a much back but was pleasantly surprised as this company got me an amazing result so i can have a early birthday present they definitely look after the little people when big companies take the mickey and harass and put extra interest fees on credit cards highly recommend you use this company you will have to be patient but with excellent customer service and they should pat themselves on the back also be proud of themselves thanks again really impressed 👍 and a very happy customer indeed

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Credit card claim.

A fantastic service all the way through keeping me informed and updated throughout the process and as obstacles appeared along the way helped in finding answers and solutions to enable the claim to go through to completion. Don't think I'd have achieved the same outcome if I'd tried to do it all on my own

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Impressed!

TMS Legal kept me advised throughout the process, and once my claim was upheld and agreed, the refund hit my account swiftly. Can't fault them, very happy with the service I received.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

I had a locksmith scam in June 2024

I had a locksmith scam in June 2024. T.m.s was helping me or so I thought. Cover letters and nothing . I would have expected my 100.00 back from my credit card but nothing. No final response at all.
Very disapoointed

21 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look