Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... See more
Company replied
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Review summary
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Reviews shaping this summary
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... See more
Company replied
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They we... See more
Company replied
I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease. The staff I spok... See more
Company replied
Company details
- #55 of 93 best companies in Hardware Shop
Written by the company
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Written by the company
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contact info
Durham Road, DH6 5NG , Co. Durham, United Kingdom
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4.7
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff enable me to resolve…
Very helpful staff enable me to resolve an issue I had with my mechanism very quickly
20 October 2024
Unprompted review
Reply from P C Henderson
Hello Kevin,
Thanks for taking the time to leave a 5-star review we really appreciate it and it is great to hear you found our staff helpful and they were able to help resolve your issue.
P C Henderson Team
Extremely prompt delivery
Extremely prompt delivery, excellent customer service Thank you.
27 September 2024
Reply from P C Henderson
Hi Amanda,
Thanks for taking the time to leave us a 5-star review, it is great to know you were happy with both the service and delivery when ordering a new lock handle for your Henderson garage door.
P C Henderson Team
A life saver
Arrived on time, and works fine. Was lucky to find the part as it is discontinued, and at a good price
1 October 2024
Reply from P C Henderson
Hello Clifford,
Thanks for the 5-star review we really appreciate it and it is great to hear you were happy with the product and price when ordering the lock body for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello Paul,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were satisfied with both the product and the service received.
P C Henderson Team
Damaged handle.
Quick turnaround but one of two handles was slightly damaged on delivery.
Looks like the handle had been dropped on a concrete floor.
1 October 2024
Reply from P C Henderson
Hello,
Thanks for taking the time to leave a review and for the feedback. Sorry to hear one of the handles was damaged upon arrival, if you had contacted us at the time of delivery two weeks ago with an image we would have happily sent out a replacement lock handle for your Henderson garage door.
P C Henderson Team
Great service
Very impressed with help and advice prior to ordering. My order arrived intact and on time. 5 star service!
29 September 2024
Reply from P C Henderson
Hello June,
Thank you for the 5-star review, it is great to hear you were happy with the advice provided and the delivery service.
P C Henderson Team
Great Service
Great website, easy to use and choose the correct spare. Ordered pm Friday delivered am Saturday. Wow!
27 September 2024
Reply from P C Henderson
Hello Trevor,
Thank you for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you were pleased with the service when ordering roller spindles for your Henderson garage door.
P C Henderson Team
Very helpful
Very helpful. Answered all my needs promptly. Would definitely recommend.
25 September 2024
Reply from P C Henderson
Hello Debra,
Thank you for the 5-star review, it is great to hear you were happy with your experience and would recommend us as a company.
P C Henderson Team
Excellent service identified the part…
Excellent service identified the part ordered and with me very quickly.
25 September 2024
Reply from P C Henderson
Hello Stephen,
Thank you for the 5-star review, it is great to hear you received excellent service and were pleased with the delivery time.
P C Henderson Team
Managed to fix my mother-in-laws garage…
Managed to fix my mother-in-laws garage thanks to the spare parts bought from PCHendersons. Great website and quick delivery helped to fix the problem rapidly - thank you!
13 September 2024
Reply from P C Henderson
Hello Gary,
Thanks for taking the time to leave a 5-star review, we really appreciate it. it is great to hear the issue with your mother in law's Henderson garage door is now resolved.
P C Henderson Team
great company to deal with
9 September 2024
Reply from P C Henderson
Hello Mike,
Thank you for the 5-star review, it is good to hear you found us a great company to deal with.
P C Henderson Team
Great product
Great product - It's going to look great when all the decorating is complete.
Would have been 5 star but had a little trouble with the 'soft' open/close system. The instructions (and even the video on youtube wasn't exactly what was in our package.
Not sure how many versions of the 'soft' open/close system there are but it would be good to have a youtube video covering all of them in detail.
I have no issues with recommending this product to anyone as it is excellent once installed.
14 September 2024
Reply from P C Henderson
Hello Alex,
Thanks for the review and the feedback, we really appreciate it. Sorry to hear you had some issues with installing the soft-close system, the installation instructions included in the kit should have matched what you had but we will review these and update if required, also we are currently reviewing installation videos and updating / creating new ones where required so will pass on your comments regarding a video for the soft-close system.
P C Henderson Team
Very pleased with experience
Very pleased with experience, called for advice, ordered the parts which arrived the next day and all fitted and worked and can secure garage once again.
12 September 2024
Reply from P C Henderson
Hello Scott,
Thank you for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you were pleased with your experience when purchasing spares for your Henderson garage doors.
P C Henderson Team
Reply from P C Henderson
Hello Paul,
Thanks for taking the time to leave us a review and for the feedback. I am unsure why you think the carrier would be unable to deliver to your address as we deliver nationwide. The carriage charges on the website are based on postcode area and assuming a carrier will be used, some smaller items can go via the mail however it is not possible for the website to determine what will and won't need a carrier service. If you had called us we could come to a suitable agreement regarding carriage before the order shipped. However I am happy to refund some of the carriage charge that you incurred to our standard £6.00 charge.
P C Henderson Team
The remote got delivered next day very…
The remote got delivered next day very good time and working
12 September 2024
Reply from P C Henderson
Hello Joan,
Thank you for taking the time to leave us a 5-star review, we really appreciate it and it is good to hear you were happy with the delivery time when ordering a new remote control handset for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello Paul,
Thanks for taking the time to leave us a 5-star review, it is great to hear you were pleased with the product and delivery time and that you were able to complete the job on your Henderson garage door.
P C Henderson Team
The product arrived with instructions…
The product arrived with instructions which was helpful to have.
31 August 2024
Reply from P C Henderson
Hello Paul,
Thanks for the 5-star review, it is good to hear you were pleased with the product and found the instructions helpful when replacing cone & cables on your Henderson garage door.
P C Henderson Team
Perfect spares service
The replacement parts we wanted were sent promptly, fitted perfectly and ae now working even better than the original ones ever did.
30 August 2024
Reply from P C Henderson
Hello John,
Thanks for the 5-star review, it is great to hear you were happy with the service and your doors are sliding better than ever!
P C Henderson Team
Reply from P C Henderson
Hello Myriam,
Thank you for the 5-star review, it is great to hear you were happy with the service provided.
P C Henderson Team
Great service
22 August 2024
Reply from P C Henderson
Hello Paul,
Thanks for taking the time to leave a 5-star review, we really appreciate it and it is great to hear you were happy with the service when ordering spare parts for your Henderson garage door.
P C Henderson Team
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