Very helpful response to an initial email. Subsequently very helpful on the phone explaining products and relevant alternatives. Product delivered promptly and politely although not yet installed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. I ordered two items separately - it was my mistake - and I therefore paid for delivery twice. Without prompting the company noticed this and combined the orders and refunded the duplica... See more
Company replied
The products - hinges and tracking rollers for new wooden doors for my garage - look strong and robust and the tracking roller worked perfectly in the old track so I am very pleased with them. They we... See more
Company replied
I was really surprised to get an upgraded like for like sliding door rail etc for what was a very old model,fitted perfectly and now supporting a much heavier door with ease. The staff I spok... See more
Company replied
Company details
- #55 of 93 best companies in Hardware Shop
Written by the company
Our expertly designed sliding and folding door hardware systems are perfect for saving space, increasing natural light, creating flexible spaces and providing hard wearing solutions for virtually any type of application. Applications include wardrobe & cupboard doors, pocket doors, exterior doors, room dividers, office partitions, large heavy duty applications as well as bespoke systems. Wherever a sliding or folding door can work, we offer a solution.
Designing and Manufacturing Since 1921
Written by the company
- As a designer and manufacturer of sliding door hardware since 1921, it's safe to say that our expertise in this area is of the highest standard.
- Our offices, people, technology, materials and tooling may have all changed over the course of almost a century but the Henderson ethos of how we design and manufacture our products has remained the same and is testament to our success today. P C Henderson manufactures to strict quality standards of BS EN ISO 9001.
- Impressive Product Range
- From small 9kg siding hatch doors to 8000kg large industrial doors - our range of hardware caters for projects of all sizes. With over 60 different hardware products, interior and exterior options, top hung and bottom rolling support options, along with a huge range of accessories - our vast product range is difficult to surpass. Wherever a sliding or folding door can work, we offer a solution.
Buy online today!
Next day delivery available.
Over 60 products to choose from for virtually any application.
Contact info
Durham Road, DH6 5NG , Co. Durham, United Kingdom
- +44 (0) 191 377 7345
- sales@pchenderson.com
- pchenderson.com
4.7
Excellent
799 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
Helpful advice provided by phone contact when clarifying product choices. Prompt delivery safely arrived.
2 December 2024
Reply from P C Henderson
Hello Elaine,
Thanks for taking the time to leave us a 5-star review, we really appreciate it, especially over the Christmas period. It is great to hear you found our advise helpful and that the delivery arrived quickly and safely.
P C Henderson Team
Sorted
After speaking to John at P C Hendersons, I was very impressed with the way he handled my issues and was very happy with his service.
5 December 2024
Reply from P C Henderson
Hello Carol,
Thanks for the updated review, it is appreciated, I am glad we were able to resolve your frustrations and hope it has cleared up any mi-understanding. Any issues please feel free to contact us directly.
P C Henderson Team
Helpful support team
Helpful support team. Items arrived and were easy to pair with my garage doors. If anything to mention, I’d say they were a little pricey, but that’s life right now I guess. I can’t really complain, mine have lasted 20 years without failure and had to re order as I lost one.
3 December 2024
Reply from P C Henderson
Hello Mark,
Thanks for the 5-star review, it is great to hear you were pleased with the service you received when ordering new handsets for your Henderson garage door. The handsets can seem quite pricey for such a small item, however they have only increased £4.23 since 2008 (16 years), so i hope you can see we do try to minimize any price increases we need to pass on to customers.
P C Henderson Team
The right equipment delivered promptly.
24 November 2024
Reply from P C Henderson
Hello Shaun,
Thanks for the 5-star review, it is great to hear you were pleased with the product and delivery time when ordering spare parts for your garage door.
P C Henderson Team
Reply from P C Henderson
Hello Eric,
Thank you for the 5-star review, we appreciate you taking the time to do so. Glad to hear you were happy when ordering a new handle for your Henderson garage door.
P C Henderson Team
Very helpful
Very helpful. A real person answered the phone!! Pretty quickly too, and someone called me back to help me wth my order. Product works as it should, no issues.
24 November 2024
Reply from P C Henderson
Hello Linda,
Thanks for the 5-star review, it is great to hear you were pleased to have a real person answer the telephone and that we were able to help resolve your issue quickly, when ordering a new remote control transmitter for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello Andrew,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear you found the communication helpful and were happy with the delivery time when ordering spare parts for your Henderson garage door.
P C Henderson Team
Bi fold door kits are great
Bi fold door kits are great, really simple to install.
15 November 2024
Unprompted review
Reply from P C Henderson
Hello Barrie,
Thanks for taking the time to leave us a 5-star review, we really appreciate it. It is great to hear you found the kit easy to install.
P C Henderson Team
Wrong item sent from advertised picture.
When I initially went to your website and found the product I wanted, it displayed it as a double barn door kit, but when I received it, it was only for a single door.
I have had to order and pay for an extra door fittings.
You should adjust your website to make sure this is not confusing for others.
23 October 2024
Reply from P C Henderson
Hello Stephen,
Thanks for taking the time to leave us a 2-star review, and thanks for the feedback on the website, this is certainly something we will look at if you have found it confusing. All of the text relates to the product being for one door, there is an image of a double door opening on the website as we try to highlight what can be achieved with the Rustic system, apologies if you found that misleading, we will look to try to make that clearer for customers in the future. i can see your order for the additional fittings kit but i can't see your original order for the Rustic kit so not quite sure what you ordered. Please feel free to give me a call so we can better understand where the confusion lies. You can contact me on the customer service number 01913777345.
John Suddes
Customer Service Manager
Great find.
Lots of internet searching for a folding door part, found it on the Henderson site which was great.
22 October 2024
Reply from P C Henderson
Hello Andrew,
Thank you for the 5-star review, we really appreciate it. We are pleased you were able to find what you were looking for on our website.
P C Henderson Team
No reply to email re wrong garage door…
All appears to be sorted out and my mistake in ordering the wrong model. |I could not find the correct model and sent an email on 24th Oct asking for help.Backto great efficiency from Hendersons.
Evan Cuthbertson
21 October 2024
Reply from P C Henderson
Hello,
Thanks for reviewing your situation and feedback, customer service is vitally important to us. Thanks for taking the time to update your response.
P C Henderson Team
Reply from P C Henderson
Hello Helen,
Thank you for the 5-star review. It is great to hear you were happy with the ordering process and the delivery time when ordering springs for your Henderson garage door.
P C Henderson Team
Exactly what I needed and arrived very…
Exactly what I needed and arrived very quickly
21 October 2024
Reply from P C Henderson
Hello Kenneth,
Thanks for the 5-star review, it is great to hear the handle for your Henderson garage door arrived quickly and was just as you needed.
P C Henderson Team
The product was was perfect
The product was was perfect . The door now opens without a manual struggle.glides open easily.
20 October 2024
Reply from P C Henderson
Hello Sandra,
Thank you for the 5-star review, we really appreciate it and it is great to hear your door is sliding smoothly again.
P C Henderson Team
So helpful in helping me with these…
So helpful in helping me with these beautiful vintage door systems!
1 November 2024
Unprompted review
Reply from P C Henderson
Hello Shae,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to hear your vintage door is working again.
P C Henderson Team
Quick delivery.
7 October 2024
Reply from P C Henderson
Hello Michael,
Thanks for taking the time to leave us a 5-star review, we really appreciate it and it is great to her you were happy with the delivery time of the spring for your Henderson garage door.
P C Henderson Team
Reply from P C Henderson
Hello Ricky,
Thanks for the 5-star review, it is great to know you were pleased with the service.
P C Henderson Team
Excellent robust quality
Excellent robust quality, bought due to reputation of Henderson and not disappointed
7 October 2024
Reply from P C Henderson
Hello Simon,
Thank you for the 5-star review, it is great to hear you are pleased with the quality of your new Rustic sliding door kit.
P C Henderson Team
Very good I fix it easily
6 October 2024
Reply from P C Henderson
Hello Matthew,
Thank you for the 5-star review, we really appreciate it and it is great to hear you were easily able to fix the new handle to your Henderson garage door.
P C Henderson Team
P C Henderson Garage Door Spares
I have Henderson Garage doors that needed replacement parts. On checking their website, I was please to see that not only did they still support spares for the doors, they even explained what to look for when ordering the parts. Order made, and fulfilled super quick. Thank you P C Henderson.
3 October 2024
Reply from P C Henderson
Hello Iain,
Thanks for the 5-star review, glad we were able to still help with spare parts for your Henderson garage door and that you were happy with the service and delivery.
P C Henderson Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.