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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, reliable, and helpful staff. Many people highlight the reasonable pricing, making their services accessible and good value. Reviewers frequently mention the staff's approachability, efficiency, and extensive technical knowledge, often going above and beyond to resolve issues and provide clear explanations. The convenience of home visits is also a significant positive for many consumers.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers had positive experiences with price. Reviewers consistently found the prices to be very reasonable... See more

Product

Reviewers highlight ambiguous aspects of product. Customers report issues such as complex hard disk capacity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. IT support and services
  2. Appliance repair service
  3. Computer repair service
  4. Electrical repair shop
  5. Repair Service
  6. Technical service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

A Delighted Customer

Steven came along to sort out a number of technical issues that had been frustrating me for months. He sorted out all of the issues within a short time and his knowledge of the software and technical matters is vast. I was absolutely delighted with the work that Steven done on my computer and without doubt, he will be the only person that I will consult when I undoubtedly have future computer problems.

14 January 2026
Unprompted review
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Reply from PC Kings

It's great to know you are delighted with the services provided. Have 30 years technical experience managing a myriad of different systems and devices. Look forward to supporting you again when required.

Rated 5 out of 5 stars

I was very happy with the work overall

I was very happy with the work that was done,
One problem was found and fixed. Then a second was found later on that day. rang again to explain what had happened. He came out the same day and fixed the computer. Happy to say my computer is up and running.

8 January 2026
Unprompted review
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Reply from PC Kings

Thank you Maureen for your time to provide feedback. The 2nd issue was missed as it was an intermittent issue. Was glad to return your PC working again.

Rated 5 out of 5 stars

My lad tried to build a pc himself but…

My lad tried to build a pc himself but failed.gave pc to Steve who found all the faults and repaired them. Also installed windows 11. Outcome is my lad know has a very powerful gaming pc

12 January 2026
Unprompted review
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Reply from PC Kings

Thank you Rita for your comments and 5 star rating. The build looked good but found all of the issues which were minor but, if left, would have impacted the reliability at some point. Was a pleasure to return the PC all working as it should.

Rated 5 out of 5 stars

Great overall service

Great overall service, picked up my PC and identified the issue the following day. PC dropped off following repair all for a very good price, highly recommended.

6 January 2026
Unprompted review
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Reply from PC Kings

Cheers Dean for your 5 star rating and comments. A pleasure to return your PC working again.

Rated 5 out of 5 stars

Great service

Definitely recommend giving Steve a call as he has just help me adjust from Android to Iphone this is the second time that I have called him out to my home, first time to set up my computer. I don’t know what I would have done without him great service thank you Steve.

5 January 2026
Unprompted review
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Reply from PC Kings

Thanks Ann. Your comments and 5 star rating are appreciated. A pleasure to support your PC and mobile. A lot of people grapple with their devices and make do with what they know. I hope to make processes easier with implemented changes and impart knowledge so customers get more proficient with their devices.

Rated 5 out of 5 stars

Steve has been my go to for a few years…

Steve has been my go to for a few years now. Running a busy business but on old softwear. Steve has redesigned the database and has created a new website where we now have total control of content. Highly recommend. Total professional.

10 January 2026
Unprompted review
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Reply from PC Kings

Thanks George. It's been a pleasure supporting your different techical requirements running alongside your business. Your website was being managed by a third party not providing control of your own resource. It's now manageable all the time and at a much cheaper rate.

Rated 5 out of 5 stars

Steven has helped me lots of times over…

Steven has helped me lots of times over the years. He's very helpful and knowledgeable. I would highly recommend him

31 December 2025
Unprompted review
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Reply from PC Kings

Appreciate your 5 star review and comments Nicola. It has been a pleasure supporting you over the years.

Rated 5 out of 5 stars

I had fantastic service from this small…

I had fantastic service from this small company.A real genuine person.Had all my systems up and running in less than hour.Highly recommended…….

5 January 2026
Unprompted review
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Reply from PC Kings

Thank you Paul, your great comments and 5 star rating are appreciated. There were a few tasks to complete and happy to setup and resolve any outstanding issues.

Rated 5 out of 5 stars

PC Kings attended my home

PC Kings attended my home, on time, and completed programming my computers and I-phones as requested.
Steve also repaired my laptop, getting correct lid spare rapidly. Completely satisfied with all work and professionalism of Steve.

16 December 2025
Unprompted review
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Reply from PC Kings

Was glad to receive your positive review and comments. Was a pleasure to setup and resolve the issues you had. Customer satisfaction is top priority and glad to hear you were completely satisfied with the services provided.

Rated 5 out of 5 stars

Steve has been an absolute godsend in…

Steve has been an absolute godsend in helping this dinosaur move into the modern world. I’ve struggled with the tech side of running my business and home as I had to take over suddenly when my husband became unwell. Now I’m able to call on Steve for help and support it’s a great relief.

28 December 2025
Unprompted review
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Reply from PC Kings

Thank you for your reviews Janet. Was glad to receive your comments and 5 star rating. Whatever your home and business requires, I should be able to make your processes work. In most cases, should be able to make them work better.

Rated 5 out of 5 stars

Excellent local service

Excellent local service, fixed my laptop issues in the day- fast, friendly, reasonably priced and efficient. Thank you - would highly recommend.

15 December 2025
Unprompted review
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Reply from PC Kings

Thank you for your reviews KSD, appreciate the time taken to provide them. Your comments will help pursuade future customers choose PC Kings to provide their computer repairs and home technology support.

Rated 4 out of 5 stars

Steve is always prompt & provides an…

Steve is always prompt & provides an excelent service.He is patient when I have difficulty understanding a paticular element that I am struggling with on my computer.

3 December 2025
Unprompted review
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Reply from PC Kings

Thank you for your comments and 4 star rating Ann. I endeavour to provide simple instructions to some thing that is complex. Ideal outcomes are customers who are more self sufficient with their technology.

Rated 5 out of 5 stars

Not only was the service outstanding I…

Not only was the service outstanding I was advised months ago of the best products for my requirement. Nothing is any trouble. Terrific service. I am very happy. Thank you.

8 December 2025
Unprompted review
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Reply from PC Kings

Thank you Bernard for your 5 star rating and comments, appreciated. A pleasure to advise and help getting your new laptop into service.

Rated 5 out of 5 stars

Amazing service

A great guy with expert knowledge. Now I know where to go everything there's something I cant fix!

20 November 2025
Unprompted review
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Reply from PC Kings

Thanks Paul for your comments and 5 star rating. Appreciate the review and repeat custom should you need further assistance.

Rated 5 out of 5 stars

…Superb efficient service.

Prompt efficient service from Steve who has more than a wealth of technical knowledge. I had a problem connecting my Wi-Fi printer to my devices and without his expertise I would have ben unable to connect them. Well done and would highly recommend him.

27 November 2025
Unprompted review
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Reply from PC Kings

Great review David, appreciate your 5 star rating and comments. It wasn't a straight forward issue but glad to resolve it in the end.

Rated 5 out of 5 stars

First class IT support

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my business (I'm a self employed surveyor), able to resolve any IT matter be it PC, laptop or smart phone related. I've been a client of his for many years and have found him to be consistently reliable. I'm happy to recommend him to anyone needing IT support.

7 November 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Wow, what a great review, thanks a lot for all the positive comments. Has always been a pleasure to resolve any of the issues you have had. Your comments and 5 star rating will certainly help other potential customers choose PC Kings for their computer repairs and home technical support.

Rated 5 out of 5 stars

Above and Beyond

I needed more than a computer technician and PC Kings was the right choice.
I was looking for help and support editing and uploading videos for You Tube and they did a great job!
I would highly recommend this Company. They're always on time and prices are very fair.

30 September 2025
Unprompted review
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Reply from PC Kings

Great review Michelle, appreciate your 5 star rating and comments. I was previously a computer technician in a school who are often GP's in tech covering all kinds of support topics. I enjoy the creative side of tech and was a pleasure supporting you with your videos.

Rated 5 out of 5 stars

I needed Steven's help to solve a…

I needed Steven's help to solve a problem with transferring my email address book to a new computer, which I'd tried without success, and he was able to do. I would recommend him.

20 October 2025
Unprompted review
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Reply from PC Kings

Thanks KO for your 5 star review. Appreciate your comments as this will help future customers choose PC Kings to provide assistance with their support needs.

Rated 5 out of 5 stars

Very efficient worth his weight in gold

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble
Very reasonable prices so glad our friend recommended him

9 October 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Wow, thank you for your comments. I wish I had my weight in gold as the price has sky rocketed recently. 😜 Was happy to return your PC all working better than it did. Do like to provide a comprehensive service that covers all requirements. Even the things not on the list. If I can help out, I will. Your comments and 5 ⭐ rating are appreciated.

Rated 5 out of 5 stars

Set up new computer,transferred data from old computer

Steve came and stayed two hours to set up the new computer.He is a pleasant and reliable person who really knows computers, All questions where answered and up to now the computer has worked well, no problems.I would not use anybody else for any computer problems i may have in the future,he can be relied upon.

2 October 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you William for your great review and 5 star rating. Appreciate your comments and was a pleasure to get you running again on your new PC. Look forward to supporting you again should you require it.

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