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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the staff's professionalism, reliability, and helpfulness in resolving complex computer issues quickly and efficiently. Many appreciate the prompt responses, home visit options, and the staff's ability to explain technical details clearly without being patronizing. The pricing is frequently mentioned as very reasonable, making the overall experience excellent value. Some people also felt that the products, such as refurbished tablets and phones, could be a valuable addition to the services offered.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the professionalism, efficiency,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Price

Customers consistently note positive experiences with price, finding it extremely reasonable and fair.... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never used PC Kings before but after a quick phone call Steven visited the following day. A stubborn and complex hard disk capacity problem was rendering my PC unworkable. Within just 1 hour Steven h... See more

Company replied

Rated 5 out of 5 stars

Steve did an excellent job fixing my lads PC. I rang him in the morning and he had the problem sorted by the afternoon, which was brilliant. He explained everything clearly in a way we could understan... See more

Company replied

Rated 5 out of 5 stars

The service provided by Steve at PC Kings is first class. He's very knowledgeable and is able to visit me at my office to resolve the various IT issues that need fixing. He's invaluable to me and my b... See more

Company replied

Rated 5 out of 5 stars

Work complete and Steve brought hard drive back inside 24 hours Set everything up including sorting the printer and helping with a Gov.uk verification The man’s a genius nothing is too much trouble... See more

Company replied


Company details

  1. IT support and services
  2. Appliance repair service
  3. Computer repair service
  4. Electrical repair shop
  5. Repair Service
  6. Technical service

Written by the company

PC Kings offers a complete home technology service across Merseyside. Also specialising in computer repairs, upgrades, setup and maintenance. With 25 years of technology support in education, volunteering with RNIB and other charities. Supports all brands of laptops, desktops, Wi-Fi, printers, networks with setup and minor fixes of TV’s, tablets, mobiles and most home tech. Supports all platforms of email, website, data management, software, Microsoft, Apple, Android and Google systems. System migrations of PC’s, tablets, phones, email with data and system restores for the home or small businesses. A complete and trusted technical service provided to your door, remotely or at premises with fast turnaround of issues. With enhanced DBS clearance, passion of technology, years of experience to deliver a trusted comprehensive service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Initially taking my pc to Steve because…

Initially taking my pc to Steve because it was running slow
I found him to be very knowledgeable and efficient sorting things
I would definitely recommend him for that personal touch !!

8 October 2025
Unprompted review
PC Kings logo

Reply from PC Kings

A great review Peter, appreciate your comments and 5 star rating. A pleasure to provide you with appropriate upgrades.

Rated 4 out of 5 stars

Don't try this at home

Steve was prepared to come out and connect my scanner program to the computer. It did not take him long but l had tried and gone around in circles. Leave it to the professionals.

29 September 2025
Unprompted review
PC Kings logo

Reply from PC Kings

A pleasure to get your printer/scanner working again. Your 4 star rating and comments are appreciated.

Rated 5 out of 5 stars

Easy and great to deal with

Came to my home and realised it couldn’t be fixed. Took it away and it came back 2 days later fixed. Steve was brilliant with constant contact and giving me my options as well as prices. Returned my PC and it’s good as new if not better.

2 October 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your 5 star review and comments on the services. Was a pleasure to resolve the issues and apply an upgrade on your PC.

Rated 5 out of 5 stars

5 stars

Really happy with PC Kings service and price, we've used them before and will again if needed. Steven was professional, prompt and cost effective. Well worth recommending

26 September 2025
Unprompted review
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Reply from PC Kings

Thank you for your 5 star review and comments. Appreciate you choosing PC Kings again to provide support for your devices. Look forward to provide further support should you require it.

Rated 5 out of 5 stars

Always promt

Always promt, gets the job done every time.
Competitive price

15 September 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Michael, your comments and 5 ⭐ rating helps future customers choose PC Kings for their computer repairs and home technology support.

Rated 5 out of 5 stars

A very big thank you to Steven

A very big thank you to Steven, i found on Google and having trust issues i took a risk and it has well paid off. I have found Steven to be very polite, friendly and trustworthy. I am housebound from cancer and so Steven came round to collect the laptop and within a few days received a phone call to explain what the problem was and will promptly deliver it back. The price is reasonable and has allowed me to make payment in a few days when we receive our benefits. I will sing his praises, reccommend to all and hope Steven does well with his business. There needs to be more people like Steven in the world. It would be nice if i could buy refurbished samsung tablets and phones, fingers crossed.

15 September 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Great review Alex, your comments and 5 star review are most welcome. Customers like the pickup/drop off service as it's convenient. Appreciate your recommendations and was a pleasure to fix the issue on your device.

Rated 5 out of 5 stars

Always use Ste

I have used Ste a couple of times for my cameras he’s always been professional respectful helpful. Explains what it is ge won’t leave till hes happy it’s working the way it should be working. He set them up on my phone too. There was a bit of a problem because the original fitter is no longer in this country a for security reasons we couldn’t get past it but he persevered and we got there.he had to get me a new part an cane back to replace that too I would definitely use Ste and I’ve recommended him to friends and family

4 September 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Linda for your great review. Some technical issues can be quite complicated and require multiple steps to resolve. I like to try all possible options before I throw in the towel. I apreciate your recommendations and look forward to supporting you again, should you require.

Rated 5 out of 5 stars

Tablet problems and PC update

Messaged Steven to see if he could assist with problems with my wife's tablet and also update our PC whilst he visited.Within 2 hours Steven arrived and performed both tasks with his expert knowledge and was happy with the outcome of both tasks and would recommend him and shall definitely use his services in the future

28 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Gordon, your 5 star rating and comments are appreciated. A pleasure to assist with the issues experienced. Look foward to supporting you again should you require it.

Rated 5 out of 5 stars

PRINTER PROBLEM

Since i got a new broadband provider, my printer would not work. Steve came on time and fixed it' I have had him before, he is an excellent worker, and he really knows his stuff. His prices are very reasonable I would not go anywhere else with my computer problems.

27 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

A pleasure to resolve your printer issues. Thanks for your 5 star reveiew and comments provided, appreciated. Look forward to supporting you again should you require.

Rated 5 out of 5 stars

I highly recommend PC Kings to you

I highly recommend PC Kings to you. Steven King was the consummate professional in every way possible. He was extremely knowledgeable, helpful, reliable and very quick to reply and keep me up to date with the progress of the job. Nothing was too much trouble for him and he charged very reasonable prices too. I am so happy I have found someone who I can trust and I will not hesitate to go to him again. Bob Picthall.

28 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Bob for a great review, your comments will help other potential customers choose PC Kings to support their comnputer repairs and home technology issues. A pleasure to get you back up and running with the required upgrade.

Rated 5 out of 5 stars

Excellent service …

I have used Steve at PC King several times. He has always tried to fit in with the times to suit me which was a bonus. I have no knowledge of computers and he has always been ready to show me without being patronising. His charges l think are good although l don’t shop around as l am more than happy with his service.

15 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you for your comments and five star rating, appreciated. A pleasure to support you for all your technical support requirements.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! From start to finish, absolutely perfect! Really reasonable and great communication throughout. Thank you. x

18 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Bex for your 5 star rating and your comments. Happy to know your service was delivered to a good level. A pleasure to get your tech working again.

Rated 5 out of 5 stars

Knowledgeable, efficient and trusted

Another home visit from PC Kings, arranged quickly and carried out promptly.
Once again, my problem dealt with efficiently and with ease.
Good communication and follow up service if needed.

8 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Janet. Your 5 star rating and comments are greatly appreciated. A pleasure resolving your technical issues.

Rated 5 out of 5 stars

Steven is the principal engineer

Steven is the principal engineer. He has helped me may times and I never consider any alternative. He is friendly cheerful, efficient and absolutely knows his stuff. His speciality is home visits, which really suits me. He gives great value. Strongly recommended.

15 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Great review Lawrence, thanks a lot. Your 5 star rating and comments will help other potential customers to choose PC Kings for their support and home services.

Rated 5 out of 5 stars

Great!

Fixed in record time and great price. Picked up and dropped off. Doesn’t get better than that.

13 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Patricia. Was happy to provide a quick turnaround for the upgrade. The pickup/drop off service offers a more convenient service to customers. Your 5 stars and feedback provided is much appreciated.

Rated 5 out of 5 stars

Always an outstanding service

Always an outstanding service from PC Kings and competitively priced. Would provide 6 stars if I could.

6 August 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Mark, your comments and possible 6 star rating is greatly apreciated. Here is your rating as a customer: ⭐⭐⭐⭐⭐⭐😁

Rated 5 out of 5 stars

Thankfully my system has few problems…

Thankfully my system has few problems but when it does I have always relied on Steve from P C Kings.
I can say without bias his service is second to none and always a very fair price.
I d be lost without him

29 July 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Tommy, always been a pleasure to get your PC back to normal. The cause is not always apparent and some of them have been unusual. I appreciate your 5 star review and comments.

Rated 5 out of 5 stars

Microsoft Email Repair

When having various issues in certain aspects of either the computer or Microsoft applications which in this situation was GMail which has resulted in the application not performing to its full capacity etc.Therefore, I’ve liaised with PC Kings to highlight the problem which was and is generally resolved there and then through a remote session.

Depending on the issue with the computer device there are times that the computer may have to be taken away for repair maintenance Although, the device will be returned within a reasonable timeframe etc.

I strongly recommend PC Kings to anyone who has computer issues being as the service is reasonably priced along with being an efficient service.

22 July 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thank you Mark for your 5 star review and appreciate the many comments on the services provided. Has been a pleasure supporting you with the various issues you have had. I endeavour to provide the services you describe to all customers and was happy to provide this to you.

Rated 5 out of 5 stars

Great guy

Reliable good very nice person and reliable and good prices

9 July 2025
Unprompted review
PC Kings logo

Reply from PC Kings

Thanks Alan! Your comments and 5 star rating are really appreciated. A pleasure to upgrade your PC.

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