PC ResQ LimitedReviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and patient approach, especially when explaining complex technical matters in understandable language. The service provided is frequently described as excellent, with many highlighting the quick response times and efficient problem resolution, often with same-day or next-day appointments. Reviewers appreciate the personalized attention and the feeling of being supported and confident throughout the process, making their overall user experience stress-free. However, some customers also noted a desire for a follow-up call to ensure everything was running smoothly after the service, particularly concerning email and list issues.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, politeness, and... See more

Customer service

Consumers report positive experiences with customer service, highlighting the helpfulness and quick response... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how efficiently and quickly issues... See more

Response time

Customers had positive experiences with response times, consistently praising the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hefin installed our new pc and transferred all the information and apps we wanted. Our technology skills and knowledge are very limited. The very old programs we used, were replaced by much faster , s... See more

Company replied

Rated 5 out of 5 stars

Hefin (Harries) from PC Resq performed a miracle for us, transforming a chaotic computer full of multi-files into a wonderfully organised work tool. He did the same for our lap top. We are delighted... See more

Company replied

Rated 5 out of 5 stars

Great fast response with next day visit and problem diagnosed immediately as a faulty hard drive which was replaced at the time. Friendly ,first-class attention with straightforward, non-tech jargon e... See more

Company replied

Rated 5 out of 5 stars

My computer was crashed by a piece of software I was trying to enable and needed a complete factory reset - losing my apps and some of my data. I am very busy and like many others need the computer fo... See more

Company replied


Company details

  1. Computer service
  2. Business and IT Consulting agency
  3. Computer consultant
  4. Computer repair service
  5. IT support and services
  6. Data recovery service

Written by the company

Delivering high-quality, No-Nonsense PC & Mac Support for the Home & Business. Based in Cobham, Twickenham & Guildford. Great customer service, and communicating in jargon-free English, is very much our focus. No techy speak. Just plain English. Support PC’s & Mac. Home and Business support. Quick response. No call out fee. Offer a free and a no obligation chat. Local to you. No need to unplug anything. We come out to your home or place of business. Same day service available. Telephone assistance & Remote support. No contract tie-ins. Just call us as and when you need help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.9

All reviews

(228)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JOHN ALDERSHOT

Hefin harries recently upgraded our home pc to windows 11 compatible during a home visit .
hefin is extremely knowledgable and very easy to communicate with and also gave good advice on the day .He completed the changeover easily . I would highly recommend PCRESQ LTD for all your pc needs

24 November 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Appreciate your feedback John. Much appreciated. 👍😁 Hefin (PC ResQ)

Rated 5 out of 5 stars

Back-up problem

The response to my phone call was prompt; an appointment was made and kept to the schedule promised. Hefin Harries was knowledgeable, helpful and patient. My software problem was resolved and I was completely satisfied with the service provided.

14 November 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you. Much appreciated. Anna (PC ResQ Admin)

Rated 5 out of 5 stars

Email rescue

It was good to find a human being to talk to about my problems arising from a lack of understanding of the software. Major companies no longer have a phone and simply refer you to help sheets which are incomprehensible to a non-technician.

I will use the company again if needed.

DP

12 October 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your review. 👍😁 Hefin

Rated 5 out of 5 stars

PC issue fixed over the phone. No charge.

I had a problem on my PC which I struggled with all day. I then looked for a company that would do remote support and chose PC Resq based on their reviews. Hefin called me back 30 minutes after my initial call. We spoke for about 5 minutes and he suggested a fix which worked. They didn't charge me anything. It will most definitely be the first number I will call next time I have an issue.

24 October 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

That's good to hear. Thank you Peter. 👍😁 Hefin

Rated 5 out of 5 stars

Excellent service

Hefin is always prompt and helpful and I would certainly recommend him if you have a problem with your PC or Laptop

15 October 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Derek. Much appreciated. 👍😁 Hefin

Rated 5 out of 5 stars

Hefin, an expert in his field.

Hefin is always expert, efficient, very informative, reliable and provides outstanding service. We have complete confidence in his expertise in a complex and often confusing digital environment.

8 October 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

That's great. Thank you Tony. 👍 Hefin

Rated 5 out of 5 stars

Prompt helpful service

Prompt helpful service. Hefin gave good advice on latest security and browser options.

15 September 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Much appreciated Hannah. 👍 Anna (PC ResQ Admin)

Rated 5 out of 5 stars

Helped the aged!

charming and helpful and better still, everything works! Thank you.

17 September 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Helen. 👍😁 Hefin

Rated 5 out of 5 stars

An effective service for difficult problems

When reluctantly switching from Windows 10 to 11, I spent hours trying to fine tune the system.
Hefin immediately understood my problems and sorted them in a few minutes.
More expensive that advisors I have used in the past but very efficient and responsive.

16 September 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Neville. Anna (PC ResQ Admin)

Rated 5 out of 5 stars

Excellent service

I had a new computer set up for windows11 and the old data transferred. Hefin was friendly highly competent and professional.

12 September 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your feedback Marina. 👍😁 Hefin

Rated 5 out of 5 stars

Amazing

Swift service following my computer being hacked.
Computer stabilized to prevent anymore damage.
Then installation and set up of new computer using additional software to give more security.
Hefin was amazing and explained all that was going on throughout the process. Would totally recommend to anyone having IT issues.

29 August 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Terry. Much appreciated. 👍😁 Hefin

Rated 5 out of 5 stars

Job Done - over and above expectations.

Hefin installed our new pc and transferred all the information and apps we wanted. Our technology skills and knowledge are very limited. The very old programs we used, were replaced by much faster , secure and efficient ones. He was amazingly tolerant and understanding. We were listened to and shown ‘how to’. We will be very happy to use PCRESQ for any further help and support.

9 September 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your thoughtful feedback Bill. Much appreciated. 👍😁 Hefin

Rated 5 out of 5 stars

Great

Great! Very helpful

18 August 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Sally. 👍 Anna

Rated 5 out of 5 stars

They made everything simple for me

They made everything simple for me. Explaining everything as they went along. Very easy to talk to. Fixed the problem with my computer and printer in just a few minutes. Excellent. I can thouroughly recomemnd them. Furthermore, I will certainly ask them to help when I get my new computer delivered.

5 September 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your review. 👍😁 Anna (PC ResQ Admin)

Rated 5 out of 5 stars

Hefin is very helpful

Hefin is very helpful, knowledgeable and patient with Luddites like me who know very little about modern technology.

22 August 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your review. Much appreciated. 😁 Anna (PC ResQ Admin)

Rated 5 out of 5 stars

PCResQ does just that! PC RESCUE!

Hefin rescued me from my computer woes. He is always thorough and patiently explains in simple language what he is doing and why. He notices what needs fixing and quietly gets on with the job. I have total confidence in him, whether he is working in person or remotely. I recommend him wholeheartedly.

24 August 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Fiona! Much appreciated. 👍 Hefin

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