PC ResQ LimitedReviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and patient approach, especially when explaining complex technical matters in understandable language. The service provided is frequently described as excellent, with many highlighting the quick response times and efficient problem resolution, often with same-day or next-day appointments. Reviewers appreciate the personalized attention and the feeling of being supported and confident throughout the process, making their overall user experience stress-free. However, some customers also noted a desire for a follow-up call to ensure everything was running smoothly after the service, particularly concerning email and list issues.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, politeness, and... See more

Customer service

Consumers report positive experiences with customer service, highlighting the helpfulness and quick response... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how efficiently and quickly issues... See more

Response time

Customers had positive experiences with response times, consistently praising the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hefin installed our new pc and transferred all the information and apps we wanted. Our technology skills and knowledge are very limited. The very old programs we used, were replaced by much faster , s... See more

Company replied

Rated 5 out of 5 stars

Hefin (Harries) from PC Resq performed a miracle for us, transforming a chaotic computer full of multi-files into a wonderfully organised work tool. He did the same for our lap top. We are delighted... See more

Company replied

Rated 5 out of 5 stars

Great fast response with next day visit and problem diagnosed immediately as a faulty hard drive which was replaced at the time. Friendly ,first-class attention with straightforward, non-tech jargon e... See more

Company replied

Rated 5 out of 5 stars

My computer was crashed by a piece of software I was trying to enable and needed a complete factory reset - losing my apps and some of my data. I am very busy and like many others need the computer fo... See more

Company replied


Company details

  1. Computer service
  2. Business and IT Consulting agency
  3. Computer consultant
  4. Computer repair service
  5. IT support and services
  6. Data recovery service

Written by the company

Delivering high-quality, No-Nonsense PC & Mac Support for the Home & Business. Based in Cobham, Twickenham & Guildford. Great customer service, and communicating in jargon-free English, is very much our focus. No techy speak. Just plain English. Support PC’s & Mac. Home and Business support. Quick response. No call out fee. Offer a free and a no obligation chat. Local to you. No need to unplug anything. We come out to your home or place of business. Same day service available. Telephone assistance & Remote support. No contract tie-ins. Just call us as and when you need help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(228)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service no hesitation in recommending PCResQ

27 July 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Jan. 👍 Anna (PC ResQ Admin)

Rated 5 out of 5 stars

Not cheap, but worth it.

Not cheap, but worth it.
Definitely recommend.

He knows the systems and hardware well, consequently he can investigate and analyse effectively, once the situation is beyond the amateur.

24 June 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you James. Much appreciated. 😁👍 Hefin

Rated 5 out of 5 stars

He rescued my pc!…

I thought I would have to buy a new expensive MacBook but Hefin diagnosed the problems and also my problems with multiple calendars. Great service again. Thanks Hefin.

16 June 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Susan. 👍 Much appreciated. 😁 Hefin

Rated 5 out of 5 stars

Very Good

Entirely positive (expensive!) experience.

6 June 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Richard. 👍😁 Hefin

Rated 5 out of 5 stars

Friendly and patient

Friendly, patient and thorough.
Quick to respond and to assist.

29 May 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you. If you could kindly reply with your initials, so I know who left this review. 👍😁 Hefin

Rated 5 out of 5 stars

great work

helpful and knowledgable upgrade done

14 May 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you David. 👍😁 Anna (PC ResQ Admin)

Rated 4 out of 5 stars

Review of PC ResQ

Hefin is extremely patient, which is ideal for someone like me, who doesn't spend all day on the computer.
We went through the problems I had, over the phone, and then he produced a quotation, based on my requirements. A week later Hefin came to my house, backed up everything on my old computer and set up the new one.Job well done!

16 April 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thanks Nick. That's good to hear. 👍😁

Rated 5 out of 5 stars

Rapid expert diagnosis and correction of computer fault

1. Rapid and courteous response to request for help to deal with desk-top computer fault (loss of all sound).
2. Excellent time-keeping for a home visit
3. High level of technical expertise
4. Clear explanations (no jargon) of what had gone wrong, and how the fault had been corrected.

31 March 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your detailed review Michael. Much appreciated. 👍😁 Hefin

Rated 5 out of 5 stars

I was desperate to access my online…

I was desperate to access my online accounts, but the settings on my PC had changed themselves and I was stranded. I found PC ResQ online, and they gave support and understanding and ultimately solved my problem in a friendly and very helpful way. Well done and thanks!

1 April 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your well thought out review Bill. Much appreciated. 👍😁 Hefin

Rated 5 out of 5 stars

I would thoroughly recommend PC ResQ…

I would thoroughly recommend PC ResQ and Hefin for sorting out your computer problems. Quick response, and talks without being technical. I learnt a lot from computers when he installed my new one.

14 March 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

That's good to hear Chris. Many thanks. 👍👍😁 Hefin

Rated 5 out of 5 stars

Very efficient and on time

Very efficient and on time. Computer works perfectly now

3 March 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

That's good to hear. Thank you for your review. 👍😁 Anna (PC ResQ Admin)

Rated 5 out of 5 stars

Very good service

Hefin was knowledgable and very patient in getting my husband and me up to speed with our new computer equipment.

27 February 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you so much Beverly. 😁👍 Hefin

Rated 5 out of 5 stars

Hefin to the resQ...........

We are happy to say that after very stressful and sleepless 24 hours, we found Hefin! Thanks to his trust inspiring open source presence, offering his services via a well designed and thoughtful Internet page.
After the initial call at 9am, he was here at midday, fixing our ongoing problem with Outlook (grrrrr...)
He also reset and tidied up the programme on MacBook, iPad and iPhone. He kindly advised on some aspects of data security, and set up the procedure on our main PC. We are very thankful for his friendly and professional approach, and would recommend his services without reservation. He is definitely going to become our go-to emergency service!

14 February 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you Kasha! 😁👍 Hefin

Rated 5 out of 5 stars

Hefin listened to my explanation of…

Hefin listened to my explanation of what I wanted and proceeded to overhaul my computer so as to bring it about

11 February 2025
Unprompted review
PC ResQ Limited logo

Reply from PC ResQ Limited

Thank you for your review. 👍 Anna (PC ResQ Admin)

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